Jira Service Management

Hi ,   We already use on the company service desk but for a specific service. Now we do some test to use it for our IT support.   I have some question, we want that all users who creat...

• jira-service-desk

...onnectionTimeout="20000" enableLookups="false" maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443" acceptCount="100" disableUploadTimeout="true" bindOnInit="f...

• jira-service-desk

Realizing most of our service tickets can be resolved by executing data fix script in SSMS, I am looking for a way to automate the process.  now my question is can i commit the SQL data fix scr...

• jira-service-desk
• jira-service-desk-server
• server

I am new to service desk using cloud option.  Would like to modify the login screen and have a registration option for non registered customers.  Does could help desk support this optio...

i am using jira next gen version. i want to update the status under resolved on queues. i cant see the option of resolution to auto update the field in transition to "resolved".   when i creat...

• cloud
• jira-service-desk

Hi Atlassian community. Is there any way to book meetings in a google calendar using Jira automation?

• cloud
• jira-service-desk

When this happens: A particular email address is sending a lot of email to JIRA Service Desk inbox in a short period of time. The advanced mail loop detector will block emails from specific email ad...

• cloud
• jira-service-desk

In a list (dropdown, checklist, multiple choice, etc), Can one option be "other" where that is actually a text enterable field available in the list itself? Right now - selecting "other" requires a ...

• cloud
• jira-service-desk

Hi! We have a license for 3 agents. They receive email notifications based on tickets. For email notifications, I added a Manager to Project settings\Notifications. Added his address as:   ...

• jira-service-desk
• jira-service-desk-server
• server

Buenos dias Tengo instalado postgre 12 y me dice que no es compatible Que deberia de hacer ? No quiero desinstalar esa version Gracias

• jira-service-desk

I am working on a process to create a Jira issue in a backlog for a service request in JSD.  I started looking at the create constrained issue process here -  I began using https:...

• jira-service-desk
• jira-service-desk-server
• scriptrunner
• server

We are trying to pull events where a user is deleted or given additional access but we cannot see who is making the changes. Is there a configuration that needs to happen?

• cloud
• jira-service-desk

Hello team, i have created a Project automation rule in JIRA service desk, when ever a comment is added in the customer portal the comment is seen in the ticket plus the cloned ticket. and when eve...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I am essentially trying to create a version of Atlassians own feature suggestion portal.  We have a number of service desk portals already. I have created a new one which I want to give al...

• cloud
• jira-service-desk

Hi all While using the option automation of project. I would like to set certain specific deadlines for the same JIRA project as for example: 10/02 of every year 10/05 of every year 10/08&...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, We are looking to roll out Jira Service desk & Confluence to our entire business as our new service desk tool and KB later this year.  We would like to send out some staggered internal ...

• cloud
• confluence
• jira-service-desk

We know that CAPTCHA can be enabled but this is only for those who are creating an account. But in our case, we don't need the user to make an account. So requirements are: - User will not create an...

• captcha
• cloud
• customer-portal
• jira-service-desk

I have seen that this is currently not a direct functionality and has already been raised for a feature request suggesting for its implementation.  Is there a workaround, that would not require...

• cloud
• jira-service-desk
• jira-service-desk-cloud
• notification

According to this topic the supported PostgreSQL version is 11.0 https://confluence.atlassian.com/adminjiraserver/supported-platforms-938846830.html However according to PostgreSQL official site ver...

• jira-service-desk
• jira-service-desk-server
• server

Hi, I need a way to find out what are the most searched words in my confluence server by users (in the search box) - is there any way of doing this?   Thanks.

• confluence
• jira-service-desk-server
• server

Hi, I had upgraded the Jira Service Desk server from 3.7.0 to 4.4.3 version. My upgrade went well but i faced below issue on running the issue. I had configured server.xml file for HTTPS settings. I...

• https
• jira-service-desk
• jira-service-desk-server
• server

Create new email  Paste 2 different images into the email Send the email to  JIRASERVICEDESK@company.com Reply to the email notification and paste another image into the reply. Service ...

• jira-service-desk

Hello, I've embed an image into the Notification email template on JSD Cloud using    https://imgur.com/a/XXXXX   When I test it I can't see the image? Is it possible to embed an ...

• cloud
• jira-service-desk

Hi, I was wondering if the "Widget" feature is available in the self hosted version of service desk? As i don't find this feature anywhere, and i tried like everything to activate this with the "Op...

• jira-service-desk
• widget

Hello When one user agent is creating a ticket for a customer, or is working on one ticket, how can he knows that the customer has other pending tickets ? Is there a native way to notify the agent ...

• cloud
• jira-service-desk