Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Olá, boa tarde Não estou conseguindo mais trocar Default email account Alguém conseguiu fazer essa alteração para outro email que não seja da atlassian?
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Should we see the 404 error related to https://jira.atlassian.com/browse/JRACLOUD-66862 if the user is part of the group granted in global permission to do bulk changes but not a service d...
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Hi, I've been trying to find a way with Jira/ScriptRunner to hide the "optional comment" on the csat page the customer gets once they selected the rating. How could I do that? Cheers, Ber...
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Can you remove the footer that is sent to Customer in the email notifications? We would like to remove the links to Service Desk.
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HOW to receive automatic requests from instant messengers?
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Hello, i've created some custom fields and reused them in different projects/forms. Moreover, I gave them code names to not get errors while using automation. But now my agents cant understand the co...
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Dear all, we have used Jira service desk with our email support address to create ticket automatically when we receive email on this email address. We would like to know if it's pos...
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Hello, When I trying to delete an issue, I receiving java error. See attached Support ZIP file.
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help me ! my service desk can not link to confluence kb space , what happend ? see bellow screenshot , This application link does not support impersonation, by defaul...
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Hello, I installed the Clerk Invoicing add-on and I integrated Tempo add-on. But when I try to import timesheets using Tempo accounts as a filter the timesheet import don't work. Does anyone tried ...
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We are receiving the following error message in our servicedesk instance: Error- Something went wrong. Contact administrator. Only administrators appear to be receiving this warning, however. I ha...
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Hello everyone, I work as maintenance manager in dairy industry and I am new in Jira. I want to create an equipment list including the following attributes, SAP code, category, description, ...
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Either customized or predefined by JIRA, is there a way to make a field only editable by specified users, while being read-only to the rest? For example, the Priority field being set to "Mediu...
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Hello, Can you please help to fix issue with email notification limit. We have standart plan (free trial) where there should be no limit on email notification. Waiting for your feedback, thank you!
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When extracting a CSV report, the assignee field is not showing usernames/actual names of the assigned resources. But instead a code of some sort, please see screenshot below: Resources cu...
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I want to create a service desk form where a user should be able to enter data in a matrix. Since Jira doesn't support that out-of-the-box, is there a addon which can do that?
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How to set up the ticket emails so that they only go to particular participants except to the ticket(request) issuer?
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Hello, I shared a ticket, agent role, with the option share to a people who haven't yet registered onto Jira. The people after registering the account got the message like the photo and then he cou...
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I want to add kanban board in JSD project but under location only Jira software projects are coming. What should I do?
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Can I manage who can be a customer for my Jira Service Desk? By only accepting users with the correct domain (TLD) in their email address?
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Relevant details: JSD Cloud We use a custom field called "Support Portal Priority" instead of the standard Priority field, since we cannot use customized priorities per project Our standard calen...
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Hello there!! The requirement is to hide the email ids which are a part of request participants and to process the ticket with the reporter. The reporter should not recieve/know who are all...
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i use liferay portal and i need to change the value of priority field to take character not only number how i can do this
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I recently installed Jira Core and Jira Software Version 8 which is in pre-release. This was necessary since I am attaching to MySQL 8 and prior versions do not support MySQl 8. I am now trying to ad...
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Need help correcting the configuration of the Customer Invite Notification to match the configs specified in Customer Notifications - actual email appears to be default JIRA user account notice, not ...
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| 37m ago | ||
| February 17, 2025 1:01 AM PST | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST |