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Jira Service Management
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Hello, I want to consult how to assign a problem ticket submitted by a customer to the designated customer service system automatically. I do n’t understand how the operation can be made to a custome...
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Dear colleagues from Atlassian Community, I want to send a cancel notification with a survey attached to it. I couldn't find any solution for this task. Do someone can help me ? ...
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I see correspondence from 2018, but I can't find a quick answer to the question. Does anybody know how an urgent outlook ticket can get priority high as a Servicedesk ticket instead of medium?
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Hi all I want to configure an issue where a pdf file is attached by default. The customers should then be able to select this issue type in the customer portal and editing this pre-attached pdf fil...
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Hello, I want to consult how to assign a problem ticket submitted by a customer to the designated customer service system automatically. I do n’t understand how the operation can be made to a custome...
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Тест
275 views 0 0 Deleted user May 28, 2020 -
Hi! I would like to ask a question regarding the field "raise this request on behalf of" in the request form. This field is only displayed to these users, who are having some kind of ...
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hey, according to https://support.atlassian.com/jira-core-cloud/docs/debug-a-rule/ the {{#debug}} function should execute Smart values but also add the result to the Audit Log - howe...
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I have the following two questions: How do I move a 'klant' (client) to an 'Organisatie' (Organisation)? And how do I delete a 'klant' (client) or an 'Organisatie' (Organisation) wi...
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Hey everyone Is it possible to make an API call using the Automation for Jira user? We are currently using a mix of Power Automate (Microsoft Flow) and Jira Service Desk (Cloud) to ...
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I have created new imap/pop server, and try to assign to an existing project which already have one server aligned, but after I have saved it, the existing server or mailbox address was replaced by n...
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Hi, I have a client that would like to share her tickets with her colleague and vice versa, I've added them both to an organisation, however, without going through their tickets and manually...
330 views 1 0 Deleted user May 28, 2020 -
Hi, I have more of a software engineering question in regards to JIRA. I find that Atlassian JIRA has "resolution" field and it can be as invalid. Sometimes bad practices use these without any rea...
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Bula / Hello a specific user who has a Macbook Pro and uses both Safari and Chrome, has been getting this error: This site can’t provide a secure connectionatlassian.net sent an invalid res...
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Anyone have the experience to configure a single sign on with jira server and jira cloud? I want to know alternatives to do it. I told with the support but Atlassian doesn't have a native solution...
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I am trying to modify the statuses in my workflow and I cannot see the default statuses to add to the workflow or the issue attributes to add new statuses. Can anyone help?
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When the customer resolves an issue from the customer portal before the agent does, the resolution set for that is "Wont do". Is there a way to change that to something else?
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For Jira OnPremise Service Desk we created a dashboard. I added the user to an AD group recognized by Jira as we use it for sending reports out as well. We want the same business owners to hav...
4,393 views 1 1 Deleted user May 27, 2020 -
Hi I looked through the API documentation and see that you can see what knowledge base articles exist but there's no data that shows how many views it has or anything that isn't just a link to that a...
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Is there a way to change the name of the sender for the Jira CSAT? right now it is currently being sent to external clients under my personal name.
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Good Afternoon; well, when a client receive notification for email and answered for this same email, before in the issue report at the history have a comment but in this moment when the client answe...
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Wir möchten E-Mails aus unserem E-Mail System per IMAP abholen und erhalten beim Test der Konfiguration folgenden Fehler: A4 BAD SEARCH completed was bedeutet dieser Fehler? Das E-Mail System...
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How can I allow customers without a Jira Service Desk license to post comments from the view screen to the customer-portal? Currently customers are only able to leave internal comments. They do not h...
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We've set up JSD and Confluence, but we have groups of external users that we only give access to JSD so they have limited viewing rights to certain, restricted pages on one Space in Confluence as we...
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Hi All, I have created a service request on a project where assignee is a Freshdesk user. The ticket is created on Freshdesk as soon as i assign an issue to Freshdesk user. I can v...
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