Guide

[Mariwan Karim]

Any possibility to create service desk between two departments if yes share tutorials or links. Thanks

[Jack Brickey · Accepted solution]

Please explain what your goals are.

[Mariwan Karim]

@Jack Brickey Creating a process with multi statuses like when HR send a request to IT we should handle that request till we finalize it, then reply them

[Jack Brickey]

Sure. I use JSD for HR staffing, Facilities, IT, etc. it is pretty straightforward if you have set up other JSD projects.

[Mariwan Karim]

@Jack Brickey thanks for your quick feedback, actually am new for jira please guide me for a good tutorial, as am trying to use jira for my company!

[Jack Brickey]

I would highly recommend you start with the getting started docs - https://support.atlassian.com/jira-service-desk-cloud/resources/ 

it would be difficult to guide you without some experience.