Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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When i assign an issue to myself i don't get notification mail. When another users assign it then i get a mail. I want that when i assign an issue to myself, i will get a notification mail.
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When a user wants to search for a specific problem in the customer portal, he/she rarely knows exactly the wording of the problem. Thus it would be a benefit to us if the default search was "fuzzy" b...
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We are trying to help a customer to migrate Jira software and service desk to cloud. They use Crowd as the user management and SSO tool. As far as I understand from documentation, the only path is to...
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I am looking for older version downloads for Service Desk Data Center. Unfortunately the links provided all run into Error 404. https://www.atlassian.com/software/jira/service-management/download ...
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In want to check opportunity to manage SIEM alert on Jira Service Management. I find an app Alert Catcher - IT incident alerting but can see her under Find new app. Use trial fersion of Jira Servic...
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Hi all, I am setting up a workflow which will create a ticket in JIRA through Logic Apps. As soon as a mail is sent to a mailbox(a specific mail id), Logic app will get triggered and create a ticket...
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For the trial period, I created the site name for the test, but now I can't change it in order to switch to the working version with the purchase of a subscription.
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How can I give rights to a customer for can scale a ticket, because the ticket is not been attending
I want to give power for the user that scale the ticket when the SLA is not in time.
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The Service Desk - APAC (SDH) project has stopped creating tickets automatically from client emails (via email account support@privetechnologies.com). The email log displays a BYE System Err...
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I have setup Service desk to email user when they submit request. However JIRA notifications in system do not send Internally
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I was testing to see if all the columns were saving the data back to Jira and all of them were working except for 'Assignee'. I added users on open issues but once saved it erases on quip. I was wond...
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Hello, We have a Classic Service Project and we have gone into project settings and added a Jira group for notification whenever an issue is created. We wanted to have any members of that group (the...
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I notice when creating a request type, there is a way to hide requests from the customers if you do not put them in a group. I am wondering if there is a way to have an internal tool that looks at th...
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https://www.atlassian.com/software/jira/service-management/update 404 Sorry, the page you're looking for cannot be found Visit our homepage, get help, or try searching &nbs...
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Hi! I'm trying to create an automation that is capable of move a issue from the Backlog to the Board (To Do Status) based on the issue due date. It needs to be move 150 days before the due day. I w...
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Hello, my school is evaluating Jira Service Management for our internal IT team to support our staff members. One thing I've noticed is that when I add comments or the end user adds comments to a hel...
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I am configuring an approval step in a Jira Service Desk workflow. The team who will use this has explained that sometimes if a manager is out of town, that they need to change the approver to ...
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Hi, I have received a notification that the maximum number of notifications was submitted in 12 hours for my plan. Could you check it becasue the plan I have has unlimited notifications. Best regar...
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Dear Support, We use : JIRA Service Desk 4.3.4 / Jira Core 8.3.4 We face issue with the sending of notification when some comment are added inside an issue. 2 comments from&nbs...
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We have a request type in our IT Helpdesk where you can select hardware devices. You first select the category and then the specific device in a cascading selection field. I want the child field to ...
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I was setting up my Jira Service Desk and added some articles in Confluence, so I immediately noticed that the articles were already automatically suggested when writing the keyword in requests from ...
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Hi, Im looking for a chatbot widget to implement in our mobile app product which allow: 1. design bot automation flow 2. open a ticket in jira service desk 3. online chat with agent on a specific...
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I would like to display the created date inside the issue view screen i tried to pull this field from the specific screen but it doesnt exsist- i couldnt find it.
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Hi all, I am currently working on setting up some SLAs within Jira service desk Cloud. My level 3 escalation sits in my problem workflow, I want to be able to pause the SLA in the inc...
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Hi - For JSD Customer portal request types / groups, is there a way to link the selected request type to a field other than the issue type? Say I have a project with only issue type 'incident'. And ...
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Atlassian Community Events
| User | Count |
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| 20 | |
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| 3 |
| Subject | Author | Posted |
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| February 10, 2025 5:31 AM PST | ||
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| January 28, 2025 6:53 AM PST | ||
| January 24, 2025 4:31 AM PST | ||
| January 24, 2025 1:44 AM PST |