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Jira Service Management
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Hi there! The question arose, how does this work for others. There is a Service Desk project with its own email account. There are customers from different domains. The domain is known and the or...
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Re-indexing is running around 10 times slower and when using JSD portal we get error massage that it
Re-indexing is running around 10 times slower and when using JSD portal we get error massage that it can not send request, but the request is created any way I did not get the error after finishing ...
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We are using email aliases which points to the JSD support email address to auto-triage support requests using automation rules see https://community.atlassian.com/t5/Jira-discussio...
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Hi, I would like to add comments from the tickets as a reporting field. Currently, I can add it to 'add more fields to search' but when exporting the data that field is not there. Eri...
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Hi, I am trying to export tickets from the helpdesk with several fields but using XML, HTML nor CSV I am not successful. When using XML I get a web browser with multiple lines of text...
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Hi Jira Community! I’m slowly getting more familiar around the Cloud Helpdesk - which is great. There’s still lots to learn. I’ve got email requests setup so that clients can ...
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Hi, In administration there is only options to use log-in form or crowd SSO. I would like to use the company SAML sso based in Azure AD. How can I configure it ? Thank you
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I'll start by illustrating my current flow of Support workflow: 1. Jira service desk ticket is being open the moment a user fills support form on our Application. 2. Ticket is created and app...
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This is perhaps two questions in one. 1) The issue I have is I can't search for customers (such as when opening a ticket on their behalf, and I need to select which customer it is for) by the organi...
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Is it possible to Share a ticket by default to an organization in a Project based on the request type (eg. Bug) as soon as it is created. Currently a customer needs to share any ticket explicitly by ...
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Hi. Are transitions global or by projects? In this Workflow from project X this transition exists: http://prntscr.com/uy0irf But in this Workflow from project Y I'm instructed to create...
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In Issue Type Scheme, the project "Afiliados" has the issue type "Service Request with Approvals". Please see: http://prntscr.com/uxzwx2 But on Workflow Schemes for this same project, the iss...
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We work with several suppliers who use Jira's service desk to manage tickets from us with regards to their service. Ideally i want all tickets, from multiple customer service desk accounts t...
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My workflow involves approval where only 2-3 people on my team can approve. Is there a way I can set it so only they can approve and move the status from pending approval to approved? Is the...
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Hi everyone, I am new to JSD and have an issue. When a user adds a comment to a closed ticket it reopens. When trying to put the ticket back in resolved status it only gives me the option to...
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Good Afternoon, I just took over as the main Jira service desk admin for the Customer Success team at my organization, due to an unexpected staffing change. I need assistance with simp...
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I am running into this same issue periodically with our clients. When we add a client to the Customers section in Service Desk. As far as I can tell I have no way to verify the emails are getting to ...
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Hi. I have two projects. One is a first line support desk (project A) another is another support desk that is linked to the first one (project B) All of my organisations and customer...
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We're currently using Jira and would like to stay there. I'm looking for a way to allow the end users whom have Azure AD accounts to be able to log into Jira to submit tickets. I've read ...
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We have been working on some changes that we made to our TEST Service Desk that are mostly cosmetic but with a few new fields to be added.. We are ready to implement into Production Service Desk. Sho...
404 views 1 0 Deleted user October 12, 2020 -
I have created a project automation where I want to send a microsoft team message into a channel when the reporter meets the criteria of beeing a customer. Tried out if reporter is a customer or repo...
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Hi team, good day~ Hope you are doing well! I have installed Jira service desk on my server a few months ago and it is working fine. However, after patching and the server was reboot last weekend, ...
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User wants to export portfolio roadmap into Excel. Previously it was working but currently it’s not working after upgrade
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...bsp; Photo > SLA problem In one of the logs there is atlassian-jira-log [code] {"succeeded":true,"goalTime":10800000,"elapsedTime":1025395,"calendarName":"24/7 Calendar (Default)","s...
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In our HR ServiceDesk users are not able to fill in the employee manager field as no drop down is populated, however when I test this I do see a list : Not working example = Working example
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