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Jira Service Management
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...alue". I could add it ONLY if I gave it a preset epic link. This is true even though I added the epic type to the project. Can you tell me WHY I can't add an epic link to the visible part of t...
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Hello, I created "standard business project" . As I've done an issues, on the "board" I got name of issues and ID of issues. Is it possible to remove "ID" (ZSSZ-1,ZSSZ-2 on the screenshot). ...
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Is there a way to notify an admin of unassigned tickets in Jira Service Desk?
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Como editar os tipos de prioridades? Eexemplo: Alterar prioridade do Tipo BLOQUEIA para IMPEDIMENTO e adicionar uma nota explicativa no portal. Isso é possível? Atenciosamente.
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We add some knowledgebase articles on a main page of Confluence. Then only that main page with other links to other child pages is added to a category in Jira service desk. Now this category appears...
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Is the only way (in Jira Software or JSM) to create a user to invite them? I just want to create a Test User with no corresponding email address.
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Hi there, We use Jira Service Management on prem. When people receive a phish email and they report it we receive a ticket. The reporter of this ticket is a generic and we manually change it to the...
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Hi, We currently are utilizing Jira Service Management as a help desk solution through the cloud. We are trying to locate a gadget that will show us the SLA's met and SLA's Missed. All we can find is...
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Hello, I am configuring a service desk for the first time, I already have the Service Desk application installed but when creating the project it does not appear to select Service Desk. Informa...
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I want to be able to change the help text on a Request Type to provide general information based on the current user. Is this possible?
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I have created couple of custom fields in Jira (server version 8.13.0; 4.13.0 for service desk, same issue with test server, version 8.14, service management 4.14.0) - for example "select list (multi...
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Hello how i should setup my custom notification scheme in JSD in order to exclude 'Organization' from mailing list? Right now, i have several people in organization. If anyone creates a ticket or ...
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Help. Topics on other reported issues do not help everything is included. Where else could the problem be? Why doesn't get customer satisfaction?
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We have automation in place that resolves tickets after 14 days of no response and then these tickets automatically close if there is no further interaction after a further 14 days. If the cust...
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Using the Jira servicedesk API I can retrieve all the organizations (paged). .../rest/servicedeskapi/organization We have 100's of organizations, I would like to verify if an organization exi...
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could I use two or more boards for an Project? As I create an Project, I have only one Board, and I can't find how to add another Board.
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In JIRA Service Management while i am exporting data Time to resolution field found below error. It is auto generated file and we don't know from where this error came
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Hi, I'm trying to create an automation rule that will set the end date to two weeks after the start date, but I'm not having any luck. (The rule shows as having been executed, but nothing shows up i...
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Is there any way to change the time range on the On-Call page from the OpsGenie integration? It defaults to show a two-week range but for our office that is far too much as our schedules are the same...
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Olá, Feliz 2021 a todos Venho aqui hoje com uma questão que me tira o sono. Alguém ja precisou contar quantas sub-tasks existe em um ticket e exibir em um campo a soma deles? Te...
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It would be better if we could display Submit a support request and submit some.... request directly to the customer portal -- instead of the generic link Need to raise a request? Contact us. ...
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One of our customers informed the Welcome invite link expired, is this true if they do not sign up for a while the link expires?
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Note: I am using python. I am trying to create an issue using the API that has a CSV file as an attachment. I have done some research and it seems I need to create the issue, then update the issue ...
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I have a sub-task that is triggered off of a sub-task workflow. Once this sub-task is moved to Done, I would like the post-function to transition the main parent ticket to done. It looks like ...
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In Jira Service Management, all custormers are named users, with their own user names , email and can manage their own issues or are they all "anonymous" with no access on their unique questions? It...
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| Subject | Author | Posted |
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |