Jira Service Management

Hallo zusammen, ich habe folgende Frage. Ich habe ein Ticket zB. Firewallregeln. Dazu gibt es aber 3 mögliche Bearbeiter. Wie kann ich wenn das Ticket Firewallregeln erstellt wird, einstellen das j...

• data-center
• jira-service-management
• jira-service-management-server

What is the maximum level of pages one can set up in JSM before setting up the Projects and subsequently the forms. for example: Page 1:a customer chooses the category: External Customer or Internal...

• cloud
• jira-service-management

I am looking for the filed like the below..   there is combo box. We click combo box and choose one.   and then  more detail information and picture is display on somewhere.. &nb...

• cloud
• jira-service-management

I want to make the field like the below.     When I choose Category 1 as "A" Category2 only display  a-1 and a-2   also If I choose Category 1 as "B" Category 2 only di...

• cloud
• jira-service-management

Is it possible to make the customer or customer organization the trigger for an SLA to an issue? e.g. can I configure an SLA so that it is triggered based on which customer created the issue?

• cloud
• jira-service-management

G'day all, I'd like to include the organisation field in the customer facing request forms that my organisation are using, basically so that the customers can select what organisation they're request...

• cloud
• jira-service-management

I am trying to create service requests, all of which require separate fields, but when I make changes to the screen it affects all service requests. The service requests have different fields selecte...

• cloud
• jira-service-management

How can I configure my jira service management portal so that customers do not have to log in to the portal to view articles from a linked knowledge base, but DO have to log in to create a support ti...

• cloud
• jira-service-management

Hi everyone. I need to be able to get the Active and INACTIVE user account ID using the user account email. At the moment I am able to get ACTIVE users id by hitting the endpoint: https://<...

• cloud
• jira-service-management
• rest-api

When I use the excel plug in to get data about all requests in my service desk it returns all requested data but in the SLAs fields it only shows times and not whether that particular issue was "Met"...

• cloud
• jira-service-management
• ms-excel

I have a very recent issue that has popped up and am scratching my head. Any thoughts appreciated. There isn't any automation that is causing this. Background: We have a website based on Squarespace...

• cloud
• jira-service-management

When a new customer is added to the portal, they click on the link to the portal in the welcome email. Then they see this screen about a password. How do I change the text on this screen? I don't lik...

• cloud
• jira-service-management

I want to remove a customer from my service desk but I don't see this as an option. How can I remove/delete this person?

• cloud
• jira-service-management

In the web app for Jira Service Management, clicking the Create button will default to Incident as the default issue type. Using the new mobile app, Service Request is the default and will keep being...

• jira-service-management
• jira-service-management-server
• server

We're using Jira Service Management server 4.14. In the notification that gets sent out when an issue is created, our customers would like to see the information they entered into the request. W...

• jira-service-management
• jira-service-management-server
• server

Our website is: https://xelonhelp.atlassian.net/ An error occurs when trying to access Jira Service Management: Your Atlassian Cloud site is currently unavailable. Please check Atlassian...

• cloud
• jira-service-management

Hi community, thanks in advance for your help. I would like to know if the Atlassian Google Marketplace app have a way to identify the reporter email (sender's email) automacally. If this is n...

• cloud
• jira-service-management

Hi community, thanks in advance for your help. We've created our admin account with an group email. After setting up Service Management and creating a test case, the update notifications from the ca...

• account
• cloud
• jira-service-management

Hi, We want to have a way of connecting Jira to a phone number and to automatically create a ticket if a call is missed.   We had this feature in Zendesk, we wonder if it's possible to captur...

• jira-service-management
• jira-service-management-server
• server

Hi,  We would like to make sure that our signature and the banner (colours, logo + info) to appear for each emails sent from us through Atlassian. It seems that there is some confusion from our...

• cloud
• jira-service-management

Hello, I have set up an SLA for a specific issue type. In order for the time to be activated, I have to pre-define a target, for example 24h, so that the SLA is set for this issue. The problem is t...

• jira-service-management
• jira-service-management-server
• server

Hello, I need some advice/guidance on how to configure Jira so that on my team backlog board, I can see the estimated story points, displayed for each component (for example: per dev and per server)...

• cloud
• jira-service-management

I have an organization set up with a few people from the same company. Our agents have created some tickets for them and then added this organization in the ticket screen, even changed the reporter t...

• cloud
• jira-service-management

Hello, when customers receive replies from us, our real names are displayed. We want to avoid that. Is it possible to simply store e.g. "Support" as a general name so that the customer no longer se...

• cloud
• jira-service-management

Hi i need some help creating a service desk project even thou I was given admin access I still cant create the project and the option is greyed out.   See screenshots attached which show ...

• cloud
• jira-service-management