Jira Service Management

課題タイプ：Service Request with Approvals ワークフロー：Service Request Fulfilment with Approvals workflow for Jira Service Desk  の承認者（Waiting for approval）の設定を変更したところ、メール通知がされない事象が発生しました。 こちら、ワークフローのダイア...

• cloud
• jira-service-management
• language-ja

Hi all!   We have 7 different service desks set up, with exactly the same settings and schemes except for the permission scheme. Here the difference is that customers can only create new issue...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi Community, I have created a script mail handler to create tickets on JIRA The problem we have is as follow: >Every ticket that is being created is in the channel "JIRA". Our requirement: &...

• email
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• mail-handler
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I'm trying to deploy access for our employees to raise issues for us to address, but I don't want every employee to be able raise every type of request.  For instance, most users have no use ...

• cloud
• jira-service-management

I would like to start creating queues based on text in the ticket description.  For example if a ticket comes in with "create a Zoom account", I would like it to appear in the Zoom queue as a se...

• cloud
• jira-service-management

I currently have Jira Software 8.15.0, with a Commercial license (). I wanted to buy JIRA Service Management for our company, and I wanted to use the trial version of JIRA service managemen...

• cloud
• jira-service-management
• trial

Hi,  As i load my articles on to the confluence i notice that the view in the portal is not aligning.    Example:  i want to set it up as follows:  category= finance and...

• jira-service-desk

Hi, I am using the email to ticket functionality in JIRA SMC. Every time I am forwarding an email to the support queue I can see that a ticket is getting created. However, it seems that even the '...

• cloud
• jira-service-management

Hi, I have added Story Points field to the correct Issue Screen for the Issue Type. Additionally, I verified it is not visible in Detail Issue View under "Configure fields". Even New Issue View and...

• cloud
• jira-service-management

Hi Guys! We have some users here receiving no Mail from Jira. In the log files I can find this error message:   Unable to run event handler onCommentCreatedEvent: com.atlassian.jira.event.com...

• jira-service-management
• jira-service-management-server
• server

Hi, we are building an integration process between our Jira Service Desk instance and another support platform.... We've managed to build automation rules that trigger some events and using the ...

• cloud
• jira-service-management
• rest-api

Inspite of changing the [permission so that anyone can comment on the ticket, new replies over mail, to an existing ticket is creating new tickets. kindly help

• cloud
• jira-service-management

Hello Team...Im trying to figure out a way to fillout a field with an license expiration date based on the customers input...if they are a student the license will expire the end of the next month......

• cloud
• jira-service-management

I am using JIRA Service Management Classic with 3 agents. Is there a Mobile App that I can use as an Administrator to monitor service requests.

• cloud
• jira-service-management

Hello everyone, I work in a sales company and I need to configure an automation to assign leads to different salespeople (agents) depending on whether it is a weekday or weekend the first step of au...

• cloud
• jira-service-management

Hello, in Service Management only emails can be created as tasks from senders whose mail address has already been added in Service Management. But now there are some cases where other people write ...

• jira-service-management
• jira-service-management-server
• notification
• server

Hello Guys,  This is regarding a Service Project - Custom Email Setup to receive Tickets.    I tried to improve the way our service desk and streamlining the ticket incoming by putt...

• cloud
• jira-service-management

In our organisation we are working with Jira servicedesk for our support teams and Jira software for our development team. When support needs development they raise an linked issue from servicedesk ...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

In the Jira Service Management is there any parent and child relationship available in Services. We have two option in the Service Relationships [Depends On and User By], Is there any chance to chang...

• cloud
• jira-service-management

The issue I face is as follows: A Customer creates a request via email. The Customer is not signed up to Jira Service Management and there is no intention for the Customer to ever do so.  An ...

• cloud
• jira-service-management

Hello guys, We have a strange situation with the approvals. User (customer) can't approve the request, but if I go under this user - I can do it Both of us use the Chrome browser Do you have...

• cloud
• jira-service-management

I'm wanting to limit project visibility to to certain users, for example I have a service request project just for management level personnel, how do I limit it so they can see this project to submit...

• cloud
• jira-service-management

If I have project A B and C, then when a customer email to jira@company.atlassian.net to create a new issue, which project will the issue be created in?

• cloud
• jira-service-management

Hi Support,   How can I disable this feature  'Jira Service Management: Raise issues on behalf of customers'   We currently don't need this feature but I am unable to edit or disa...

• cloud
• jira-service-management

Quando recebemos um novo chamado em nosso canal de suporte, enviamos uma mensagem automática para nosso cliente informando que recebemos o chamado e o nosso prazo de resposta.  Como editar es...

• cloud
• jira-service-management