Jira Service Management

I've been trying to get workload balancing to function on one of our service management boards. When I configured it, I restricted the users that were available to be assigned. Now, it's only assigni...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi all,  I would like to create a rule that will send a specific type of request (website) to another project instead of the service desk project.  Is there a way that I can manually speci...

• cloud
• jira-service-management
• jira-service-management-cloud

On the customer portal (service desk), if a user selects a value from a check box, update the display name of another field. I know you can manually update the display names under the Request Types i...

• jira-service-management
• jira-service-management-server
• server

Olá, quando colocamos os chamados em Waiting for customer e o cliente responde a nosso questionamento o Jira esta duplicado os chamados em vez da resposta ir para o chamado, alguém para me ajudar?

• cloud
• jira-service-management
• jira-service-management-cloud

Hi everyone, I had a question in regards to my Dashboard that is connected to my board. If you take a look at the board (1st screenshot), including the "Done" column, I only have 21 issues. However...

• cloud
• jira-service-management
• jira-service-management-cloud

Dear, We are using 4 channels to be contacted : - The portal to reach the service desk or the IT departement. - 2 mail adresses to reach the service desk or the it departement. So if I want to ...

• cloud
• jira-service-management
• jira-service-management-cloud

En el caso de agente1 -> agente2, ¿Se podría capturar el agente anterior? 

• cloud
• escalation
• field
• jira-service-management
• jira-service-management-cloud
• +1 more tag...

Im having some trouble with the mails servers configuration. Im trying to enable "Adding commentary to an issue" mail handler but, i mistakingly erased the default mail server configuration. I w...

• cloud
• jira-service-management
• jira-service-management-cloud

Hey, I just got an email "Legacy Automation is being superseded by Automation". I know, that it affects only new sites (for now at least) but nevertheless I am wondering how you guys are gonna hand...

• automation
• cloud
• jira
• jira-cloud
• jira-service-desk

Al momento que un usuario describe y envía la solicitud o requerimiento cómo se podría especificar el tipo de incidencia a la que está relacionada.

• cloud
• email
• issue-type
• jira-service-management
• jira-service-management-cloud

Hi All   I had a request for a user around getting descriptions above a field in a portal form.   Look what I figured out, by putting it on the field above, adding a heading and new lin...

• jira-service-management
• jira-service-management-server
• server

...eturns the name displayed in your Jira instance. {{attachment.author.active}} : Returns true if their account is active, and false if not. {{attachment.author.timeZone}} : R...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, could you please advise where already existing automation rules can be located? When I go to Automation - I have only 'create new' option. We have number of rules already but I was not able to...

• cloud
• jira-service-management
• jira-service-management-cloud

I want to have certain applications developed simultaneously by multiple developers. Hence I would be creating a single project with all the user stories mentioned in it and having status and share i...

• cloud
• jira-service-management
• jira-service-management-cloud

Can anybody please help me?   I need help setting up Jira Service Management to address the highlighted questions/issues in this PDF: Portal Screen > Request Form > Agent Screen  ...

• cloud
• forms
• jira-service-management
• jira-service-management-cloud
• portal

Hi I added the service management but agents are having issues using it. 1. 1 user cant see the project 2. other users cant see the project, but cant open issues/tickets. I tried several th...

• cloud
• jira-service-management
• jira-service-management-cloud

I'va a Jira Software Project called, General. In that refresh button is there [check the SS below]. Now I created one new Service Management project, in that refresh button is not there. So how can I...

• cloud
• jira-service-management
• jira-service-management-cloud

• cloud
• jira-service-management
• jira-service-management-cloud

Our company have any projects like support, sys-admins and other. How can i grant permissions to an employee for editing issue type scheme so that parameters such as fields and screens can ...

• cloud
• jira-service-management
• jira-service-management-cloud

First time asking here in the community. I just want to understand how the SLA works. When a ticket has been breached while assigned to person A, and was then resolved but not yet close, then the t...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

How can i put the boton "Attach" into the view issue service management as agent ?  

• cloud
• jira-service-management
• jira-service-management-cloud

Hello, when creating a service request ticket And not specifying the type as in the following image SLA is not displayed. Is there any way that it is displayed despite not choosing a ser...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello, I would like to know if there is the possibility of placing affected services as a mandatory field since that option is not shown as in other fields.

• cloud
• jira-service-management
• jira-service-management-cloud
• required-field

Hello, i would like to know if i can have a set of users on standard license and another set of users on Premium?

• cloud
• jira-service-management
• jira-service-management-cloud

Hi,  In the Jira service desk, how can give access to all projects in one action? I have multiple projects, when I create a user and assigned it to the jira-administrator group, it cant view ...

• jira-service-management