Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Hello everyone, so our Jira Service Desk is setup in a way that anyone can write us an Email and Jira creates an issue from that Email. We have dedicated a whole Email only for Jira Email functio...
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Hi all, I have a couple of requirements I am struggling to meet and wondered if you can help. I have atlassian access and have integrated with Azure AD to bring across JSM users, JSM Admins, Conflue...
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I'm particularly interested in Insight but I couldn't find the menu option in my trial instance. Is there any way to activate this feature?
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Hi, in Insights, i'm trying to link a Builtin Service Object to a own created Asset. I have a Cloud installation installation where this is possible, and one where i can only select Object Attribute...
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We want integrate the Jira with Service Now. What is the best app? We thought in two possibilities: 1. The integration that we want, the customer open the ticket in the jira and in this way this ne...
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Hello, is it possible for me to create an automation, showing the time the ticket was opened?
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We have AD configured for all our internal users and also have customers access the tickets. Is there a way the add the customers directory as we don't want add them to our AD group? Thanks f...
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Display only selective values from custom field dropdown to all customers from specific organisation
I am having a use case where I am trying to develop a customer portal with custom fields and values in Jira service management. In that, I have a custom field with a drop-down of multiple values (...
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Olá bom dia! Temos um portal do jira para abertura de chamado e nossos clientes reportaram que um filtro não funciona. O jira nos da possibilidade de ver solicitações criadas pe...
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Hello, I have just migrated projects, users and groups and everything went well. On the other hand, the servicedesk part has not been migrated. I tried to make a backup from jira server and tried ...
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Hi, I am an admin in my Jira I created several groups to assign for issue security levels. I also added myself to each one of the groups. And when I go to the security level, I don't see my groups ...
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Atlassian documentation has a version picker to easily switch to the documentation pertaining to the specific version of the product. Is there a way to include a similar version selector to our JSM k...
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I see there's a way to find and replace strings and text that matches a certain criteria but how do I go about removing any text within a description or comment that contains a table? The use ...
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Hello, I want to create a custom filter of support issues for multiple machines for a dashboard... When a ticket is created, the customer is presented with 5 pulldown menus on the Request Form (for...
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Hi guys, I have an automation that when an issue is created in Jira Service Management it will create a task in Jira Software (Issues). Is there a way that when a customer commented on th...
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In the marketplace there is a server app called https://marketplace.atlassian.com/apps/1217836/microsoft-teams-for-jira?tab=overview&hosting=server I did the configuration and got the Jira ...
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Hello, During the past 5 years I worked in multiple places to migrate from different ITSM tools to Jira. I noticed that in all implementations specially ITSM and Change management that the requester...
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Unable to create an Automation Rule in Jira Cloud Service Management Project Requirement is to view all support ticket raised by the customers within their organization in Customer Support Portal. ...
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A person whose only role in an issue is "request participant" left a comment, but the status of the issue didn't change. This request participant could also edit the details of the issue (dele...
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Hi everybody, in our customer support tool we get tickets from different sources, e.g. chatbot, call center... To answer our customers request we have to extract their email-adress from the descript...
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Hi, i've been trying to complete this tutorial because we have a lot of product portfolios to manage custom fields (especially cascading lists) would be very helpful. Add a conditional fiel...
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What is the function of the 'Name' context field?
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Hi, Does anyone here has successfully integrated Jira with Mega Hopex? Your answers will be highly appreciated. Thanks Wendy
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Hi Community, i have some usecase i like you to ask if you have any idea? Its like that: * Customer creates an Issue on JSM Portal * Agent is working on the Backoffice So far so good. Now...
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