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Jira Service Management
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...hy is this and how do I get it to render? I see it in the /rest/api/2/field api response: { id: "customfield_10002", name: "Epic Name", custom: true, orderable:&n...
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I have 3 different tickets types ( Apps, Infra, HR) where they type is determined by the choices on the portal that the users make. HR ticket goes to the HR team but i need to restrict access so they...
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Hi! Im trying to install apps and all I can't do it. Appear a message "Request App" and I recieved the message, when I tried to get the app appears this message "We ran into a little trouble ...
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Hi there, Does anyone know if you can get SLA's to not be used on change requests but on all other tickets? BEst Claudia
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Hi All, I am trying to add a shared email inbox from office 365 to JIRA, but it's saying failure in the processing logs (as per the screenshot). It's also showing as connected I also ...
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In the resolution screen, the agent add a comment for the client. How can I include these comment in
In the resolution screen, the agent add a comment for the client. How can I include these comment in notification. I have added : ${comment} - Working fine if comment is there, but showing ...
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Hello! So I have created a automation so users and their computers get referenced but for some reason it only applies the automation to the first 40ish users and computer? why is this? I will inclu...
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Hi all, we have a large number of customers but would only like to allow certain customers to raise new requests. Once a request has been raised, any other customer may be added as a request partic...
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Hi All! I've been trying to work out why my automation fails to deliver an email whenever tickets in this project receive a one star rating upon resolution. The configuration of the automation is li...
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Hi All, I've been looking everywhere for every permission and what not, But it seems really impossible for me to create a company managed service project. We currently have team managed service pr...
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Hi, i need JSM to be in english, but for some customers, german. i've set the default language to english and added german languaga, made an update on missing strings, and marked it to be ava...
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I have a workflow which requires customers to be able to transition the issue on the customer portal. I have made two transitions visible on the customer portal. Transition A: One end state of the...
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Hi, We have an onboarding and offboarding process(two different issue types and workflows). We have used asset management plugin to manage the assets of the employees. When the employee is onboard...
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HI all I've hidden from Customer Portal several "Request types" , but them still appears in request search bar into request type field option list. I couldn't find what I'm doing wrong. Th...
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I have a automation rule that posts to slack when a custom field is changed by someone who isn't on an agreed list. This works as if custom field 10012 is changed and the user is...
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In the 'create issue' screen you have the possibility to configure which fields you want to see on the screen. I am looking an option to define as an admin the same screen setup for all the agents
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Hello AC, I have tasks that I do daily or weekly and have to be submitted at specific times of the day or week. I would like to track these within a Jira Service Project, is this possible? If so, h...
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Hello, We are working with a client on testing different scenarios. We have uploaded those on Jira (under task type) and have to follow KPI on the link between the scenario completed and an ev...
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Hello , Is it Possible to move the description up for the custom field. Currently it is displaying downside of the field for Jira service management customer portal.
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Hello , We want to display customer portal introduction text to bold. Could any one help me to achieve.
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Hi there, I'm trying to make a particular automation work and I'm pretty close, but I just can't get the last part down. We have HR create tickets when an employee is leaving the company and...
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I have issue type A that has data (custom fields) that needs to be copied to issue type B which are linked to each other. I have tried doing it several ways but can't find a proper solution....
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Hi All, I need a way to be able to export all the customers along with their organization in a JSM project. Since this is not an inbuilt functionality, I researched and found Scriptrunner scripts, b...
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Jira Service Management: I am creating a Change request. On the Create Change screen, my name gets selected automatically in the field- "Raise this request on behalf of". Is it possible that my name ...
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I have values in the "Affected services" field in my incidents. When I look at these issues in the Queues, i am able to see the values in "Affected services" column. But when I create filter an...
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| 21 | |
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| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT |