Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Alguem sabe informar se é possivel adicionar a opção de avaliação de satisfação do chamado na tela do canal de suporte? Tipo: tem como deixar como uma mensagem automática, pra quando o chamado ...
-
Hi Guys, I would like to set field help text or field information something like in below image, which will show up only when the user clicks on it. I know that it is possible to set field hel...
-
Hi all, I am an admin for our Jira service desk. Is there an option for my portal customers to see only requests, created by them in the dropdown. Currently the default option for them is to see re...
-
Hi there, I'm using Insight in an on-premise environment. The Insight version is 9.0.12 on a Jira version 8.20.1. From what I understand from the Insight permissions page, it is possible to apply d...
-
Hi, We are using Exalate to sync issues between our JSM and on prem JS server. In combination we are also using some of our own development to access data using the REST API (rest/api/2/issue/...
-
Any user having a valid MS Office 365 Account of our company and user license in JIRA can integrate Excel with JIRA SM. How can we control this access? Please suggest. Thanks in advance
-
How can I reconfigure this to represent the right issue type colours for the Sprint Health Gadget in a manner that is supported by this gadget
-
We want one set of users to access the function "Filters --> Advanced Issue Search" and one set of users to NOT access it. How can we set the permissions for this scenario? Please suggest. Thank...
-
Hello Friends, This is my first request in this community, which says that i am new to JSM. My request is can we integrate JSM Incident Management functions to my SaaS Application? if YES what are ...
-
Some of my customers would like us to provide monthly support tickets report, which including status (i.e. in progress, resolved...etct). I managed to created a queue but no export function availabl...
-
Hello there, got quite simple request, but kind of struggling with solution. Lets say, we have: Object Person with attribute Company Object Company with attribute Person Is there ...
-
We use help center which is pretty basic. But does Atlassian have comprehensive Community product that can be integrated with Jira Service Management. I am having hard time getting hold of anyone fro...
-
Does anyone know if there is an existing form app that has the ability to reference Insight fields/data? Have looked into Proforma and Extension for JSD, but no luck yet. I know Atlassian ju...
4,626 views 16 4 Deleted user November 18, 2021 -
That such a community, I have a question and not if it can be done. I want to know if data can be filled with any element of the CMDB, for example from a computer extract the information of series, m...
-
I am sure this has been asked a thousand times. I am a tech and working on a ticket and responding to others I would like to CC to the ticket and have that email go into the ticket. Right now ...
-
We refer to the security advisory received regarding a critical vulnerability that exists in Jira Service Management. We would like to know what are the major security risks and if we can foreg...
-
We use JSM and also use JAMF for our Mac inventory. Anyone know if the Insight JAMF integration will eventually be available for JSM Cloud? https://confluence.atlassian.com/insightapps/insight-jamf-...
-
Hello Community, We want to migrate to Insight for Service Management from Insight Cloud (old one). Exporting works and I downloaded a .zip file. I followed this guide: https://support.atlassia...
-
Se desea rescatar los datos de campos específicos. ¿Hay alguna funcionalidad de la herramienta o algún add-on que sé pueda utilizar?
-
I'm in the process of integrating our Engineering team's projects with our Confluence knowledge base but am at an impasse. I'm unable to follow the tutorials online and can't find the "knowl...
-
Hello all, I have read that approvers within Service Mgmt project do not need a Service Mgmt License. Yet when I added several approvers to the workflow, the system grabbed a license for each ...
-
Hi there, under Manage apps I find Insight - Asset Management, but it looks like it is not licensed and the License Key field is blank. Also, I can't see Insight in the top Jira navigation....
-
We're using SD to have customers certify that they've completed a process. We need to set the target count at the total number of customers for the project. The goal is to show a percentage complete ...
-
I have a summary page with a page properties report showing details from the page. Some of the Jira links do not show with the image but as the hyperlink even though they were created in the same wa...
-
Hello, We have realized that in old issue view we had a tab in the right side of the issue with all past and ongoing approvals. In new issue view the tab is missing even when field is correctl...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 14 | |
| 13 | |
| 9 | |
| 6 | |
| 5 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| January 24, 2025 4:31 AM PST | ||
| January 24, 2025 1:44 AM PST | ||
| January 23, 2025 5:50 PM PST | ||
| January 22, 2025 12:24 PM PST | ||
| January 17, 2025 6:37 AM PST |