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Community resources
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Jira Service Management
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Hi there, we are using Jira Service Mgmt. as in internal ITSM tool with employees beeing agents and customers, but not being both. Across the company we had a change to the E-Mail Domain. Th...
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I would like to know if is possible to add more columns to this request preview screen in the portal, such as SLA and others fields. The screen print i'm talking about:
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Hello, is there any way to disable the reply function in the email when JIRA tickets are sent and received as an email? Users tend to reply to the email rather than clicking on the 'view reque...
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Please help me see what I am missing. I have successfully created an app link between our JSM cloud env. and our On Prem Jira v 8.13.5. I can link and un-link issues between the sites. But, ho...
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I found this service desk java client: <dependency> <groupId>com.atlassian.servicedesk</groupId> <artifactId>jira-servicedesk-api</artifactId> <ver...
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When creating a new Service Desk project from a template configuration the Customer Notifications are not copied to the new project. Is there any way to change the default content for these rules: ...
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Hi there! Can anyone help to change the outgoing email address in Better Excel Automation for Jira plugin? It's used by default Jira system outgoing email configuration and we don't...
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Hello what happens when you send the approver request to Azure AD and it get's approved but still the custom mail doesn't show?
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Hello, is there an integrated time Traking tool in Jira that would track time spent per ticket per each client (ideally that it would pick info about a client from Organisation in the ticket)? Or ma...
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Hello , so i am using jira service management , for data server, and i am currently facing this issue where i don't gat mails from support in the system so when i checked my mail server it is working...
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Hi We use exclaimer with our email signatures. I am testing and sent in a email with signature and its made the ticket huge, loads of blocks, makes all signature graphics huge etc Anyway we can tw...
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If an admin has added a user from the user management is there any way to check the details of the admin who has added the particular user as there might be multiple admins
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I have a confluence space that should be linked to all service projects by default when a service project gets created, therefore I would like to know is it possible to make a Confluence space a...
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Hello guys. Is there a way to do this with a post function? I wasn´t able to find one. There is a filed while creating the ticket that usually need to be filled in with "affected user" I woul...
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Hi, We had no issues with JIRA email requests for nearly 2 years but all of a sudden since yesterday the issue "no suitable request type for email channels" came up. We definitely h...
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I have added a rejected state that allows to arrive from any state, however I want to add an exit transition to closed and it does not allow me. What should I do?
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After upgrading to versions Jira 8.13.10 and JSD 4.13.10. When our customers reply back to an email notification they received whether they are the reporter or participant of an issue; the email repl...
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I am wondering if there is a way to create some automation to move a ticket from one project to another based on either a status being completed or a field being completed?
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Hi Team, We are exploring the "Move" option in JIRA Servicedesk. We created a ticket in "Service requests" and tried moving to "Incidents". It says the ticket is moved, but when we check in "I...
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When a user/customer attempts to create a ticket in Jira Service desk Cloud, we have a dropdown field for them to select their "manager". This drop down customer field is the customer field "user pri...
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I have been using a trial account for which I have customized a customer portal and certain workflows and am looking to use this in a live environment with our agents and customers. How can I get tha...
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We are evaluating JSM as a potential standalone solution for our primary method of handling our software team emails. Not looking at using JSM, for now. Perhaps there is a simple answer I'm missing ...
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Hello, some of the emails sent to us through our website go directly to our SPAM folder and don't reach Jira, so I create the respective ticket on Jira on behalf of the customer's email, but those ti...
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We are currently in an evaluation stage for obtaining Jira Service Management (cloud) for our team. One of the questions we have is regarding database access. Aside from the REST API, can the databas...
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Discovery scan seems to bring laptop, workstation and servers information as a Host object. If this is the case, is there an attribute that can be used to identify the category a Host object belongs...
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Atlassian Community Events
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| 23 | |
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| Subject | Author | Posted |
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| 12m ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |