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Jira Service Management
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I want to change the URL of the user portal (https://companyname.atlassian.net/servicedesk/customer/portals) in a userfriendly name like https://helpcenter.companyname.ngo. Is that possible, if yes ...
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Hi team, I am really new to Jira and using Jira Service Management. I am trying to create an incident from ServiceNow using REST API. For that, I have used the below body. { "serviceDeskId"...
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I want to set current Active sprint when issue is created, so I'm trying to Post function from diagram, but I'm not sure what to give value in "Description" box. PFA
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I setup a workflow on JSD with 1 step approval. It's working as expectation. But if I add an automation rule to change the Approver , it don't send email approval to new approver.
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Hi, i have one project for which we have set up mail handler, but when ticket is created only if the user is having application access then the mail to the our mail handler is recorded as co...
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How can I send one email with bulk for the specific Jira filter? Automation works, but I get multiple emails for each ticket, For example, I have 20 tickets with my filt...
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Não consigo fazer menções, marcar pessoas na descrição de cards. Quando coloco um @ ele não exibe a lista de membros do board
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Hi everyone. I'm hoping you can point me in the right direction or share some of your experience around this topic. We have a number of different solution manager / development functions with the...
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We are trying to set up jira@...atlassian.net as a guest email and AD must have sent an email to it for approval. How do we get to its inbox?
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Hello, I'm trying to update our service request form to include branching response logic. For example, we have an application multiselect checkbox. Depending on the application they choose we want a...
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We are using Jira Service Management on the Cloud for an external helpdesk. Very recently, when a customer replies to a JSM ticket via email, the system is adding a Green Arrow Icon to the re...
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Se ha hecho una restauración de un ambiente y el usuario propietario de los filtros no forma parte del nuevo ambiente ¿Hay cómo cambiar de propietario?
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1- Can I upgrade from 8.16 to 8.20? The "plan your upgrade" only lists up to v8.19.1 (recommended) 2- How to install a wildcard certificate? I have a registered comodo wildcard DV certific...
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I would like to know that how do I do context based search for the relevant KB written in Confluence pages from the incident ticket created in JIRA via Description or Summary field of the incident. ...
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Where can I change the default team that the tickets I create go to different group/team
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Our CS manager has the ability to view the tickets that her team submit to our IT helpdesk (which they do by sending an email to our custom email address), however there are two employees whose ticke...
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Hey Community, Has anyone else noticed this issue? I am using Insight for Cloud and have uploaded a few objects and given them attributes via a CSV import. That fun is another st...
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Hello, The information for a given user created in active Directory and then synchronised to JSD is not updating. For example, user is initially created in AD using email address aguiarj@iata.org. W...
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Hi, Looking for any tips or helpful information for someone who is moving their organization from ServiceNow to Jira Service Management. Specifically, with the catalog, I am trying to ...
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Hello Team...It seems that "Organization" and "Organizations" are based on the project type (either company or group)...is this correct? "Organizations" appears as a custom field that Jira controls.....
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Hi All, Portal Group: GROUP 1 GROUP 2 GROUP 3 Having shared request types Req. Type A, Req. Type B, Request type C I have one custom field to set Group value for portal g...
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Hi I am assigned Site and Org Admin in JIRA. However under Settings/Global Permissions when I wish to grant permissions to a group - the only drop down I can see is Public. My colleague...
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Hello Community, I have a form, inside of a project, that is tied to a request type that is utilized by both internal customers (within our organization) and external customers (outside of our...
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Hi Jira, I would like to forward an incomming ticket in Jira to a different (sometimes in JIRA unknown) customer. Or reply on a ticket and customize the Reporter to someone else and put the ...
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Hi there, we are using Jira Service Mgmt. as in internal ITSM tool with employees beeing agents and customers, but not being both. Across the company we had a change to the E-Mail Domain. Th...
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT |