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Jira Service Management
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Hi There, do you have any information or training on how we can implement a security and compliance program within the CMDB / Service Management tools you have? Specifically to be able to associate ...
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Hi guys, I was wondering if there is a way to quote an Insight object by email with notification in the automation, taking the object ID and title in the body of the email to the notified people.
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Hello Community! I need some help with adding multiple users to a group. When I send the request only one of the users is added. What am I doing wrong?
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Hello Folks, I'm having a weird situation i need some help with. I have a use case, where i want users to report issues with a Service via the help center. I have some automation setup to trigger set...
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...t evaluates to true when blank, which I assume means 'if this transition occurs just fire the event/email'. I'm not sure what I'm doing wrong. Is there any other way besides using plugins to just h...
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We are starting to build forms for our Finance Department and often we create a user pick field for the submitter to select who the form is for. Sometimes this field is linked, sometimes not. This is...
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We have set up the Sandbox for JSM and are able to access all typical functionality on the backend for Agents. However, we are looking to have customers test the new features and designs on the exte...
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Hi, I've got a service desk with a basic queue that should show all open requests. The queue filter seems to work great when I'm on the edit screen, all the relevant issues show up. But ...
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We've frequently seen that the "Last active" date in the "Portal Customers" page is inaccurate, so much so that we've had a user file multiple requests via the portal over the course of the past few ...
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I have several plans on jira due to different countries I deal with and it´s great to manage it but I need to know the percentage of completion of this plan to see if I am on track or not and give st...
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Hi everyone, it would be great if you know how to solve this problem, When I want to search issues of company-managed project with log work criteria the application says - "Log work is not applicable...
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Hi, I have problem with the Client Portal - new type of project JSM - created based on new type in 11.2021. The customers cannot change the status of requests - only internal users in full JIRA acce...
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Hi, I have few questions regarding Service Desk Project: - Can we have two workflows for the same issue type/request? I need that if a custom field is= YES, it goes through a different workf...
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Hi Community, Need a way to populate the assets of an organization inside Jira. Eg to press a button and comes a screen with the assets. Is it possible, and if yes in what way; Thanks!
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Hi Community, I'm trying to set up an automation, which automatically fills out: 1. insight field in an jira issue based on the selected value of an other insight field. 2. The organizatio...
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Hi, I am an Administrator in a team-managed business project. Our team decided that we need to get rid of a couple of statuses/columns on the board. I have deleted these statuses from the workflow in...
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Whenever a ticket is raised in JIRa service desk, I want the status to be moved from Open to In Progress automatically. How can we get it done?
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I am developing integration with my app via JIRA / atlassian API. I have correct connection with app. "Test connection", "export clients", "get project list" are working properly. When I tried to c...
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On Service Desk, I am trying to connect the the Microsoft Exchange portal. This has always been done by only clicking on the Microsoft button under the "Connect a custom email account" he...
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Hello Jira Service team, We are using following command to upload Robot Framework results - curl -H "Content-Type:multipart/form-data" -u <uid>:<pwd> -F "file=@output.xml" https://<s...
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Hello Support. I have an issue here. I have contacted my own email administrator, and found out that we don't use any DKIM and we would like to prevent adding SPF record into the dns server to preve...
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Hello Support, I would like to know if my email domain does not use DKIM for record, and we would less prefer adding SPF record to prevent unnecessary hop to our domain, how can we get to ...
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I have two date custom Fields : Defect logged date and Defect closed Date . I want defect closed date to be greater than Defect logged Date .I would like to give message if the clo...
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Hello Community, hope you are all doing well. I am leading a Technology department with 3 sub-areas: IT-Ops Software Engineering ERP-Ops I have created a service management project for each te...
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I need to assign the issue to a particular assignee when the issue is created and the "Request participants" field contains a specific email address. I use simple Then I test by sendi...
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT |