Importing customers and organizations

[Edwin]

Hi all,

We recently started using Jira service desk and I want to import all my organisations and users (customers). We have a list of fields per customer, like a link to their website and preferred language for support purposes. 

How can I import this? Adding customers with just an email isn't sufficient for us. I can import it in any format (JSON, CSV, etc.) but don't see an option to do this?

Thanks.

[Mark Segall]

Hi @Edwin - Unfortunately there is no native function for importing organizations and customers.  However, you could do so through the API:

• Organizations:  https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-organization/#api-rest-servicedeskapi-organization-post
• Customers: https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-customer/#api-rest-servicedeskapi-customer-post

[Edwin]

Thanks but that's pretty annoying if you're not a developer, isn't it? 

I'll have a look at the marketplace instead, pretty sure someone figured out a solution!

[Champers Fu]

Let us know if there's a solution in the marketplace

[Marcus Lopez]

Did anyone ever find a solution in the marketplace (or otherwise)? 

[Edwin]

No, I ended up creating 300+ customers manually. 

[Yuliia Maidanova - Mria Labs Inc_]

Hi @Edwin @Marcus Lopez @Champers Fu 

If you’re looking for a solution to manage customers with more than just an email address, Mria Contacts: Contact Management in Jira & JSM is designed for this use case.

With Mria Contacts, you can:

• Import contacts and companies from CSV, including additional fields and other customer attributes

• Add tags and additional notes to contacts and companies for support and account context

• View each contact and company as a full record inside Jira, with all related Jira issues and Jira Service Management requests connected

• Automatically recognize customers in Jira Service Management requests and link tickets to the right contact and company records

• Link contacts and companies to Jira issues 
  

This allows teams to work with real customer records and full context in Jira and JSM, even though Jira Service Management itself does not support importing external and new customers with extended details.