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Jira Service Management
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Hi We are busy working on raising change via an internal form process. We need some assistance in identifying all the relevant field values and how to populate them, I cannot find what I am lookin...
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Good day, I have set my SLA calendar according to GMT +2 Johannesburg (South Africa), but when a new ticket comes in the SLA time remaining shows GMT -5. Please assist. Please see the image attache...
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Hello all, to prepare a JQL query for my colleagues I can copy the URL, because here the query is included like [JIRA URL]&jql=assignee%20in%20(currentUser()) I would like to do the same in Ins...
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Hi there, Just pondering about how to setup portal groups. We have about 7 different incident request types (Hardware, Software, Email, Access etc etc). I was thinking about having them in a ...
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Hi! - I just created my very first Jira Service Desk project and under that i'm creating forms BUT I also do not see forms as the option even though i did check under all three screens for all the is...
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I have a servers that I'm working on discovery objects within the organization - a set of servers to begin with. The scan is able to scan the servers, gather information, it creates the two xml...
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Here the requirement is - when the ticket is posted by customer in Slack Channel, It would create a ticket in my Jira Service Desk account automatically. Here Slack and Jira Service Desk accounts are...
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I clicked in the "Learn more about post-incident reviews" link in the Features section of a JSM project, read the full text, clicked in Learn more about best practices for post-incident reviews, and ...
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Hello! I am non-developer evaluating Jira Work Management. The use case is a 20 person team moving some of their workflow to Jira. If we use the API to create issues, will the automation we'v...
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Hello, we want to allow users to select multiple hardware items when ordering hardware from the portal menu using a form. When building the form menu options, we find multiple hardware items ca...
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We want to link our knowledge base URL to portal menu option. Please see the example below. Is this possible? Thank you
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I'm using Automation to create a second request when the first is created. The goal is that any given user can submit a request to access an application, and if it's a specific application, a second ...
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I wonder if is there a way to know if a comment added comes from email / portal / api, etc.; channel source. I would like to filter some automation depending on the source of the comment. Kind rega...
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Hi! I am building a client intake Form (app ProForma lite) plus using custom Jira fields in the portal UI. I have two questions: 1. The client would like a drop-down (lookup) field to house 2...
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Buenos días! Quiero saber si alguien tuvo el mismo problema. Al estar parametrizando un formulario dinámico, cuando quiero vincular un campo ya creado en Jira, no me lo muestra como opción en el desp...
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Hi, We recently noticed an issue with JSM fields on customer portal screen that order is being changed after the cloud migration, the fields are in random order, not same as on server. Does anyone h...
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Hello, I would like to change the structure of my reports but I cannot move them. How can I achieve it? I´m the project admin if it´s about rights
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When i go to my JSM, click on Reports, Create a new Report, then add a Series, it opens up the "Edit a Series" popup. Within the popup, i have the option of adding JQL (advanced / Basic). This worke...
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Looking for Plugin which can show the graph or pie chat of tickets created in different categories .
Hi guys, Is there any Plugin which can show the graph or pie chat of number /count of tickets created with respect to there different categories like tickets created from different location or...
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Good morning community, I request your help to know how to retrieve data from a web hub. I am sending a JSON for an external application to rotate in order to return a data in case of a link ...
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I'm looking for a way to see month-to-month reporting on number of tickets processed by our Team, possibly using the two-dimensional filter statistics: eg: X-Axis: Month (eg: Jan-22, ...
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Hi I created a simple service desk for handling customer tickets. I was testing it with an old email address of mine. That happened to have an SSO (Google) based account at Atlassian that i do not u...
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Pessoal, estou com dificuldade em uma automatização ao finalizar uma questão, imputar a pessoa que já está no sistema de usuário, ele sempre não pode conectar, ele sempre pode ligar, substituir o usu...
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Hi all, I have two portals which are open and can be accessed by anyone and no accounts are required. I want my projects to be like this: - Customers for project A can create tickets per portal or...
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Many service desk platform on different domains use this new UI of editor. I cannot use old way !image-1.png! to insert image as embedded to comment of case. Other words, no option to import images ...
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