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Jira Service Management
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I ran a full re-index today which took a longer time than usual (2 hours). Then I got a message that the re-index did not complete successfully. I checked the Jira logs and see this messa...
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I'd like to set up a custom email in our company so that teams don't need to visit Jira Service Desk and rather simply send an email to submit their tickets.
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I'm trying to update incident status via REST API call but not successful yet facing error using basic authentication
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Dear Atlassian community There appears a phrase on my portal page. I want to edit that phrase, but I can't find it in the project. I attached the portal image and marked the term I want to change. I...
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Hello Community, Is there a way to remove these fields that we do not use in our instance? (Jira Newbie here) Thank you.
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Hi, I tried Insight a few years back when we were hosting our own Jira. Now we are on the cloud and I have it as part of JSM Premium I want to get back in. My idea is that we add a physical object u...
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Thanks.
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I work to improve the possibility in measuring the SLA for our customers in Jira Service Management. To be able to do that I need to have all cases registered on the correct Request Type. I ...
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I am trying to create a rule, if a teams fields is empty it will auto assign to a certain team based on the assignee
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How would I email an affected service group when a status changes?
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Hello, not sure this is the right place but couldn't find where. We're looking to get help from a Jira expert to set up our service desk for incident management (bugs and data issues) + gather custom...
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We are trying to change the text (marked above) on the log-in screen of our JIRA server, i couldnt be able to find where exactly its situated to change this. i checked on our system configura...
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Hi there, It seems as though verification emails are not being received - From what I can tell, this is usually due to a bounce on the email, following which all attempts are just simply not ...
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Do you have any tip regarding this problem?
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Some of our customers are unable to upload attachments from the Jira Service Portal. The system reports an error specifying that the connection to Jira could not be established. Some of our custome...
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We have people records in Insight which is kept up to date via a feed from our people system. If for example the Expiry field gets updated for a specific user (Meaning they are leaving the busi...
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Hi community, I have been looking for a way to create an automated email, that will be sent out to all customers in organization, that the ticket has been shared upon creation. They do receive...
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Create a service | Jira Service Management Cloud | Atlassian Support With a introduction of a Service concept inside ITSD projects we consider to use it for our Service catalog. However current fie...
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I am reading the IQL Manual / webpage ( https://support.atlassian.com/jira-service-management-cloud/docs/use-insight-query-language-iql/#Keywords ) and I notice several inconsistencies (e.g. no ...
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When a new request comes in, the status is "Waiting for Support". Is there any way to change the status of multiple requests to "In Progress" at the same time? Thank you.
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We are experiencing this error: https://jira.atlassian.com/browse/JRASERVER-44835 Basically the assignee drop down hangs when we try to use it to re-assign users. Not sure what the fix is bu...
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In Jira service management, I have a couple forms created for managers to fill out when an employee or contractor are onboarding, and each created a ticket of either the employee-onboarding or contra...
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I configured one of the Jira workflows and added a "Resolved" Status before the "Done" (which comes by default). However, I need that once the ticket reaches the Resolved status, the resolution date ...
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Is there an update on this? We require the ability to clone a service desk. Also, is there the ability to create an ITSM template from a current project to deploy new projects from? If your...
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Jira Service Desk Question 1.) Can I have customers use my service desk without an email address? Context: Many of my employees are warehouse workers and do not have a company email address, and th...
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| Subject | Author | Posted |
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| February 10, 2025 5:31 AM PST | ||
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| January 22, 2025 12:24 PM PST |