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Jira Service Management
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We want all users in our global company of ~5,000 users to create a JSM ticket via email, without creating a paid user account. We have setup the internal email and it does auto-create a JSM ticket, ...
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Hello Jira Community, I am new to the board and my organization uses SSO and Two-Factor authentication to access Jira Service Management(JSM). Please kindly advise of the below questions: 1. For us...
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Hi all. I am used to a portal that allows for a ton of customization to make the user experience as simple and straight-forward as possible. To me the JSM Request Center doesn...
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Following this guide: https://community.atlassian.com/t5/Jira-Service-Management/How-do-you-edit-a-customer-s-name-or-email/qaq-p/971428 For me there is on step 4 the "Jira Service Desk" option comp...
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For our business is very important to connect our data with JIRA service manager for getting more info from our customer without going to another applications. So for that we decide to use External d...
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We've copied the Widget script correctly but we are getting this error: GET https://www.domain.com/%E2%80%9Chttps://jsd-widget.atlassian.com/assets/embed.js%E2%80%9D net::ERR_ABORT...
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I need to add basic contact information about my customers, like phone number, e-mail, website url, how can i do it?
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Hello dear community, Scenario My Support team is not only handling inbound tickets but also creates/raises outbound tickets equally frequently to our customers to check technical issues in...
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Hi All, I have got an issue which I am looking to resolve. We use AdminByRequest for when someone needs admin access on their computer to install software etc. They submit a request using...
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Hello, I created a Jira service desk board and for weeks everything has been fine in terms of customers having access. But today I noticed that all of my customers on one particular board have...
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This morning I began grooming new support tickets and when I typed in the request participant, one that I've typed in hundreds of times before, the system couldn't find this request participant. ...
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Hi! Why the maximum file upload size in insight is 20 mb ? and how can I increase it to 50mb like issue attachment ? Regards
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Hi guys, while setting up new project I encountered a difficulty with creating an automation rule. Please help /advice if you can. Rule should do following : When subtask is moved ...
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Hi We are busy working on raising change via an internal form process. We need some assistance in identifying all the relevant field values and how to populate them, I cannot find what I am lookin...
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Good day, I have set my SLA calendar according to GMT +2 Johannesburg (South Africa), but when a new ticket comes in the SLA time remaining shows GMT -5. Please assist. Please see the image attache...
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Hello all, to prepare a JQL query for my colleagues I can copy the URL, because here the query is included like [JIRA URL]&jql=assignee%20in%20(currentUser()) I would like to do the same in Ins...
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Hi there, Just pondering about how to setup portal groups. We have about 7 different incident request types (Hardware, Software, Email, Access etc etc). I was thinking about having them in a ...
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Hi! - I just created my very first Jira Service Desk project and under that i'm creating forms BUT I also do not see forms as the option even though i did check under all three screens for all the is...
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I have a servers that I'm working on discovery objects within the organization - a set of servers to begin with. The scan is able to scan the servers, gather information, it creates the two xml...
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Here the requirement is - when the ticket is posted by customer in Slack Channel, It would create a ticket in my Jira Service Desk account automatically. Here Slack and Jira Service Desk accounts are...
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I clicked in the "Learn more about post-incident reviews" link in the Features section of a JSM project, read the full text, clicked in Learn more about best practices for post-incident reviews, and ...
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Hello! I am non-developer evaluating Jira Work Management. The use case is a 20 person team moving some of their workflow to Jira. If we use the API to create issues, will the automation we'v...
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Hello, we want to allow users to select multiple hardware items when ordering hardware from the portal menu using a form. When building the form menu options, we find multiple hardware items ca...
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We want to link our knowledge base URL to portal menu option. Please see the example below. Is this possible? Thank you
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I'm using Automation to create a second request when the first is created. The goal is that any given user can submit a request to access an application, and if it's a specific application, a second ...
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