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Jira Service Management
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Hi guys, how are you? I need some help. I would like to create in Jira 3 levels of fields and that they were dynamic as the selection. For example: 1 field: Office or Distribution Center 2 field...
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I've been following the outage that has been ongoing since April 5th that's also affecting my organizations Jira Service Management and other Atlassian products. From the updates I've seen i...
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I can see how to add a property to a workflow created in Settings -> Issues -> Workflows but we're using the built in workflows (specifically the Incident Report and Change Request issue types)...
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Hello all, I have a request from a customer to create regular import from LDAP to Insight. The only issue is that with Cloud, the importers known from Server/DC do not exist. For this reason I want...
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I have created a new service management project and added a customer to the project. The email address did not receive an email invite notification that they have been added to the project?&nbs...
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Hi We are now on day 3 of downtime of our whole environment (Service manager, insight (asset management), Software, Confluence, OpsGenie, Statuspage).... We have rerouted everybody to email...
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Hello we have an issue with org admin we need to change org admin but the user that had that role is not at the company anymore, and we have activated his account in hope that it would be active in ...
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Hi, I am trying to migrate or copy a team managed project from prod cloud to sandbox cloud. But I am not able process that activity. I can see or able to select only Company managed proj...
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We want to control the 'Severity' filed in Jira. We want only members of specific groups to have the ability to change the values of this field, and no one else should have an option to modify this f...
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Requirement: How can I make the following view (1) (see Screen1) "wider" so that it looks like see Screen2 ? This Screen1 shows a preview via Jira Service Desk of a Confluence document. (in Conflu...
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We want to get both the SLA total time and remaining time for an issue. I'm using the following from Adaptavist to attempt to get the remaining time: https://library.adaptavist.com/entity/copy-sla-...
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I am creating a custom service desk and using rest API to sync data with JSM cloud instance. I am using basic auth mechanism for authentication and creating customer request using raiseOnBehalf for r...
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Hi everyone, Does anyone know how to quote/add the organisation into the subject and/or body of a customer notification email? For example: Microsoft (organisation) send an email into ou...
705 views 4 0 Deleted user April 7, 2022 -
Hi there, As you probably know, the option "Create Linked Issue" in Cloud is now under Link issue - is there a way to move that somewhere else? Like in the main menu of a ticket? Is there a...
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Is it possible to configure a shortcut link to the initial screen configuration button on the System Dashboard? If that feature is available, how can I customize it? Please someone help me Thanks
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We have a mail integration in our service desk and records can be opened by mail. Autoreply mails that come in while users are on leave are also opened as registrations. I do not want these autoreply...
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If a company has multiple customers across all states, what is the best practice for managing the customers. Aside from setting up an email address for the customer, do larger companies also in...
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I have 2 separate service projects - both have portals. I have created request forms in each, but I want to have one customer portal that shows forms from both projects. How can I do that?
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I'm trying to set up a Scriptrunner job to run continuously and auto link tickets that meet a specific criteria to another ticket with a "relates to" link relationship. I'm struggling with the syntax...
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I am trying to set the label on a newly created issue to be the value of a selected radio option of a custom field. The automation rule I am using is shown below (the "if" condition is so that it onl...
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I currently tried the app 'new status colors pro' to assign different colors to my statuses in my workflow. However, the status only changes colors on the advanced filter search and not in the projec...
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Is there a way to customize the basic layout of the custom Insight fields? I know that I can select in the configuration the fields/attributes and the IQL for the custom field that I want displ...
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Hi We are trying to see if we can use Jira Service Management. I would like to know the process of archiving resolved issues. How can we archive the resolved issues which can be used later for audit ...
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Any alternate means of access while this is "worked on"?
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Jira has commented on an existing issue instead of creating new ones, they are not reply emails but JIRA associates it as a comment! Is it possible to solve?
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| February 18, 2025 9:03 AM PST |