JSM Premium Cloud - Insight Reports

[Larry Asakura]

 The old Insight app had reporting built in - - https://confluence.atlassian.com/servicemanagementserver/working-with-reports-1044784601.html

Since Insight is now moved to JSM Premium - when will reports be a thing? That is key functionality for any asset management tool.

PS you all have majorly confused your userbase by overloading and confusing Insight App with Insight Cloud, especially when there is no feature parity between the versions, and you are rolling it out piecemeal for a paid version (JSM Cloud Premium).

[Brant Schroeder]

@Larry Asakura There is a roadmap item for Insight titled reporting on configuration items and assets marked future.  I believe this is what you are looking for.  It states this year Q2-Q3 2022.  https://www.atlassian.com/roadmap/cloud?selectedProduct=jiraService&search=Insight

So hopefully this year.

[Larry Asakura]

@Brant Schroeder  Thanks I saw that but I see "coming soon" tagged for items that were to be delivered Q1 of this year that looks like it still hasn't been delivered, so doesn't give me hope that will happen this year.

Also the marketing makes it seem like this is a fully featured ready to go product for Asset Management/CMDB when it's not - https://www.atlassian.com/software/jira/service-management/features/asset-and-configuration-management

[Brant Schroeder]

@Larry Asakura I would reach out directly to Atlassian through a support issue and see if they can provide any additional insights or change their materials.  I only have access to the same materials as you.  Looks like they did begin work on this in March per the feature request here: https://jira.atlassian.com/browse/JSDCLOUD-9930