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Jira Service Management
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Hi, we are using JSM to communicate with customers and support via email. Problem sending messages with embedded content (* .JPG, * .doc, doesn't matter) Clients receive attachments stored on JIRA ...
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Hi community, I'm the site admin for our tenant and as a company we want to enable (smaller) teams to manage their own Jira service project, so the team-managed (nextgen) projects seem ideal to fit ...
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I want to put the Insight custom field on the customer portal and that field should show only Insight objects related to the specific client. I don't know how to filter objects in that field dependin...
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Your request could not be created. Please check the fields have been correctly filled in. Introduce un valor para el campo obligatorio 'customfield_10005' Introduce un valor para el campo obligatorio...
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Hello, The "Resolution: set" under SLA definitions; can you explain exactly what this means? Its not related to the status of resolved/completed is it? Thanks.
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When creating a task for Jira Cloud through our Slack integration the reporter is standard the same person. How can we change this so that the reporter is the actual person creating the task.
1,107 views 13 0 Deleted user December 17, 2021 -
Hi, Is there a way of creating an automation that turns into a new custom field? I have one that turns into a label but I would like to know if its possible it turns into a field as labels u...
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Indeed, I have a lot of different JIRA projects, all of them are working properly in terms of alerts on slack except one. I compared it to the others but I don't see any difference. I would like to...
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...ortal access' and also granting public access Outcome: Even with the public access on 'browse projects', customers do not show up in the user picker for agents or admins when we try to&n...
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good morning All!! I have been recently notified by one of my users that he is not receiving emails sent by automation to a distribution list. I have reviewed the automation log of that rul...
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Hello. Do CVE-2021-44228 and CVE-2021-45046 vulnerabilities affect Jira Service Management versions 4.13? Thank you in advance.
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Hi, we're using Jira Service Management for all our IT support customers. We would like to use Jira as our main platform for communication about service requests etc. but we are running in to some p...
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Our users have the possibility to ask for rental devices by a service request. Users are able to move from "Waiting for Customers" to close, which is obiously a bad idea, because they can close the t...
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I hope I can explain the problem in an understandble way.. I created a couple of request forms for a certain amount of project. In one case there it is not possible to edit the form, because the rela...
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I have to done asset management through JSM but not able to find any thing regarding my requirement. I want to know is that possible to manage asset outside of the network using insight. If some empl...
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...xport.zip,objectSchemaId=9,objectSchemaName=Insight Schema,includeObjects=true,totalObjectsInExport=16142] 2021-12-17 09:51:44,926 [https-openssl-nio-443-exec-249] | Start getting not-taken export zip f...
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Hello guys, for some reason the user I added yesterday didnt get any invitation email. So I removed him and added him back but still he doesnt get an email. We also checked our licences there should...
478 views 2 0 Deleted user December 17, 2021 -
Hi, I have a question about the integration between my app and the Jira Service Desk. The idea is for the user to send a message via the contact form on my application and at the same time to open ...
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Within our current setup users with service desk customer role are able to access the customer portal, open issues, view them, place comments and share them. Members of an organization are tagged to ...
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I know you can report on the overall customer satisfaction, however, is there a way to either export or report on agent/ group base. For example i want to see all the service desk team custo...
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Hi All, Finally, we are approaching to buy the license. I have a question regarding license: Say we buy a license for Jira Service Management 100 agents 1 year and apply it to our application A (2...
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Hello Community! I needed some help with an automation. We are monitoring the updating of values in some fields so that the linked issues are changed as well. We save in the log action the field th...
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I have added and successfully verified my custom domain in the admin.atlassian portal. I now go to Settings > Emails. On the Email addresses tab, I click Add Email address. I then ente...
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Is it possible to provide Seamless sign-in to the customer portal using SSO? We currently set up SAML SSO with AzureAD and using the IdP initiated flow (myapps.microsoft.com/signin/{appid}) users ca...
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