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Jira Service Management
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Hello, I am using JIRA SM 8.18.1, my question. I want to remove the search bar that is on the portal home page. Thanks for your help MB
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We have so many filters that have been created it is extremely difficult to find which ones are in use on what dashboards. There are many created by people who no longer work at my company and we hav...
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Hi Everyone, So far my search did not give me proper results. My Use-Case I've got Company-Software, that I want to create requests in our Jira Service Desk, based on automated QA results. I...
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Hiya, We currently use the Insight App within Jira Service Management and it will be no longer available as a standalone app from the end of March. If you are currently using Insight, what are you l...
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a manager has requested all his employees by linked to him so he knows when they open tickets
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I'm struggling with something that I believe should be relatively straightforward and easy - how to import the zip file created by a discovery import. I've executed the discovery import and have a z...
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In our customer portal, we have a number of forms where we have pre-selected an option from a drop-down field, and the field is required. When the customer simply accepts the pre-selected value of t...
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Good morning I would like to know how to install insigth in Jira Service Management cloud.
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Bom dia, estou com um problema no momentro do envio da satisfação, acontece que a avaliação de satisfação é enviada para uns e para outros não, tem caso que para a mesma pessoa que abriu vários chama...
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I would like to create a common rule (automation) for all my projects which can move the IssueType in StatusCategory=3 to Status in “in progress” (StatusCategory=2) When a comment is added to m...
279 views 2 0 Deleted user February 14, 2022 -
Hi there. I am a JIRA admin for our organization and recently installed the Loom App for one of our JSM tenants. The users reported loosing it after migration to On-Prem to Cloud. T...
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Hello, I've just joined an organization that use Jira as tool for Service desk, general work tracking etc. We have a need to develop a demand management tool with a work flow. The tool would intake a...
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Hi all, is possible to select only the organizations where the user indicated in Reporter field is part of it? For example: user example@eg.com is part of organizations "A" and "B", but not "C". T...
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Hello, I am looking for a registry to add to JIra Service Managent. I need to manage supplier's registry (name, contact, and so on) do you have any idea of apps to add thank you
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Hello community I would like to ask about is there any solution to use SSO Google Authentication in the custumer portal for jira service management Thanks
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Hi, I am looking at these two support documents ( https://confluence.atlassian.com/jirakb/importing-insight-object-type-with-attributes-referencing-existing-objects-1095240988.html ) and ( ...
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I have a filter setup which is "Request Type" = "PRISM Incident (ITS)" ...which works well ...however also have a custom status named as With Change Team ... could someone he...
2,181 views 3 0 Deleted user February 14, 2022 -
Hi. I have an object schema in insight and i need customers to see some of the data from there in Customer Portal article. In server there is somekind of plugin for that to import Insig...
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Up-gradation is done. But issue with plugin. Need to downgrade to older version. Can anyone help on this.
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we are facing duplicate ticket creation issue in JIRA helpdesk. Main reason of this issue that we found is case sensitive check in Subject of any mail. For Example ,if there is minor differenc...
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Hi Team, Require the IF/ELSE Script Runner Script Validator for Custom Field. Scenario is: 1. I have three A, B, & C Cascading Custom Field on Resolve Screen, 2. Based on the requiremen...
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Hi, I would like to know if is it possible to achieve what is below or maybe there is a better alternative. Currently, I understand that the "Reporter" field corresponds to "Reply-To" and that th...
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Hi Guys, I have a date field in on of our JSM request type, I would like to restrict users to pick out of only available dates & not all, for example out in below screenshot, only highlighted da...
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Hi, I have a few questions around lincensing of Cloud Jira and Cloud Confluence: 1. When we obtain a bundle of licenses (any specific number of them), do they get charged when the users are active o...
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Is it no longer possible to log in/impersonate another user as referenced in this article? I'm not seeing this option anywhere for any user in several different instances of Cloud.
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