Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Auth0 login for customers in Jira Service Desk (Cloud)

Paul Brissaud
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 23, 2022

Hi,

I'm planning the migration to Jira Cloud for my company. One challenge I'm facing is the authentification of the customers to Jira Service Desk portal.

Currently, the logged users on our platform can click on a link to open a ticket without login. This is working well because we're using Auth0 for user authentification and Kantega SSO plugin on Jira to connect our users as JSD customers. 

As Kantega plugin is not available on Jira Cloud, is there any way to do this in Cloud ? I don't know if Atlassian Access is a good solution, I don't want to pay $4 for each users. 

Regards,

Paul

1 answer

0 votes
Joseph Chung Yin
Community Champion
May 23, 2022

@Paul Brissaud -

Hi Paul:

Welcome to the community.  If you need to use your own idp source (i.e. Okta, LDAP, Azure etc...) for your users, then you will have to use Atlassian Access.  Without Atlassian Access, your users will need to have Atlassian account setup to utilize your CLOUD env.

However, if your users doesn't need portal access to create the issues in your JSM project, then you can just rely on email only for issue creation and communication between your customers/agents.  You will need to setup customization to sender of the email get automatically added to the an internal group used by JSM (assigned with the Service Desk Customers role).

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events