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Community resources
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Jira Service Management
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Hello guys, I have a user that got added to project to watch over incoming tickets, currently he is getting all notification including when comments gets added on a ticket. User asking to limit noti...
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please a need a link to download investor pitch deck
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Hello So I have just started using Jira Service Managment. I have created a new Queue called "Unassigned" so that I can view any incidents wherby the Assignee = Unassiged. However if I am ...
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Is there a possibility of maintaining two separate set of weekends for different years in Jira Service Desk? We have recently had a change in our weekend from Fri-Sat to Sat-Sun from 2022 year onwar...
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I need to set up an automated report on how many tickets a team has completed for the previous 4 quarters and/or twelve months. They should be separated out by quarter or by month.
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Is it possible to make a jira team private? All the documentation i've looked through has said to click on a "Make private team" option but for the life of me i can't find that button
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Is there a way to apply an entire thread from slack into a JIRA ITSM ticket? I understand you can create an issue, but our company uses the thread for troubleshooting certain issues and I'd like to b...
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...on't know how and what type of permissions to give. In the second article cited I read: Request participants Users with this permission can: View requests in the portal. Add public c...
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Hi All, We are looking to populate a custom field with an automation rule that actively tracks the duration in days since an epic was moved to In Progress. i.e. This field should display the number...
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Does Insight works on MacOS and a cloud environment?
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Template Injection in Email Templates leads to RCE on Jira Service Management Server - CVE-2021-3912
Hello Atlassian, I have been looking for the description regarding CVE-2021-3912 from below link Security Advisories | Atlassian and i can't find it why don't ...
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We are using MS Office's outlook. In receiving mail from jira-services-desk, I get the following error: ``` atlassian-jira-outgoing-mail.log 2021-12-30 05:20:52,749+0000 ERROR [] Caesium-1-1 anon...
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Hi all, I need to access the old Mindville Insight REST API to retrieve data needed for migration to JSM insight. I have the API document which is at Insight REST API | Atlassian Support |...
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Context : We have a customer with its email added to two different organizations, for sake of e.g. we call them OrgA and Org B What we did, is to remove the email from OrgB, because we do n...
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Our project managed by document now we need to use Jira.How can we migrate previous process to Jira?
Our project is now managed fully by document like excel and now we need to use Jira, How can we migrate quickly all our previous planning, development and testing process to Jira with Date. Thanks i...
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I am setting up Notification scheme for a new project. They have requested the marketing team receive a notification when a new issue is created. I have copied the default Notification scheme and ap...
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I've been testing the jsm cloud insight discovery and reporting capabilities in anticipation of introducing insight to a group of ~22,000 users across more than 35 technical divisions. So far I...
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I´ve received reports from customers already enrolled in the project as service desk customers, that when they are sending email requests and CCd other people, this people is not being added as parti...
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...f (value == "Asignación de Notebooks de stock") { return true; } return false; I tested it using the JMWE groovy console and it works perfectly there, but when executed through the w...
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I am using the new Form feature Atlassian integrates into JSM Cloud from Proforma form. I encountered a problem: the fields in the form appears twice in a Request Type on custom portal. E...
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I have created a (ProForma) form in JSM and linked it to a request type. Users are now able to fill out the form and a service request is made. Once the request is made through JSM I would l...
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Buenas tardes; alguien sabe si es posible la importación de usuarios mediante archivo csv?
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Hello, My company has recently implemented TAWK.TO live chat to communicate with external clients through our web. Tawk.to has also internal ticketing system which our management wants or inte...
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I've got a basic project setup. What I want to do is set the following: - Customer emails in - Responds with a thanks email - Can transition between the other statuses but no email to custo...
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The Incorrect Reporter is being used when posting through Automation. I have included two examples and have a handful more of these. I have also verified that the Actor and Reporter are set to ...
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