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Jira Service Management
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Is there any special point of URL field in description ? Does it connect service project to URL somehow ? Thank you for answer in advanced.
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Hey folks, I have done some searching and am up to date with what I believe are the current offerings with respect to Outlook plugins. I have installed 2 of them, but there is a HUGE gap for me...
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We have two Jira Service Management projects created for internal customers and external customers respectively. Can these projects be combined internally for tracking by Jira Service Management Agen...
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We have two customer organizations created in Jira Service Management - one is for internal users (Internal Customers) and the another for external customers (Customers). We need to give Knowledge Ba...
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Whenever I have to create or update the mapping and schema for an object type, the icons for existing object types get reset back to the out-of-the-box 3D Printer and I have to change them manually.&...
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Hi, As part of the automation rule scheduled for the Jira Service Management project, when a Highest or High priority issue is created, I need to send an automated notification email to a DL. The li...
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Olá, Quando crio um incidente no JIRA e incluo um serviço afetado, meus stakeholders do Opsgenie recebem uma notificação. É possível retifirar essa opção?
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Hi everybody. We are using Discovery for our network devices detection, we already import all of our object into a object schema that works, but theres a problem. We have 2 Insight Discov...
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Hello everyone, I would like to know why a custom field does not update the list of users that should be displayed. We have a group called Approvers, but when we add a new user to that group, the f...
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Why, when downloading the filter report, does it not download all the selected items, for example: f
Why, when downloading the filter report, does it not download all the selected items, for example: first response, severity, impact, etc.? In the filter to get the reports you select: first response...
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Hello, we have implemented a workflow with a Buisness Owner Approval. When the manager approve the issue, I can see in the history that the person have approved the issue, but the trans...
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I have sent an invitation to a staff member wich has failed to arrive. Can you help?
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Long ago, when I used Service Desk, there was functionality to add specific keywords to the subject of an email used to create an issue you could use to set the issue type and component. Fast forward...
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Hola a todos! Recientemente tuvimos un problema en la empresa que pensamos en solucionar de esta forma que les presento y quería ofrecerles como solución a los que se enfrenten a problemas similare...
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Como notificar una incidencia a Múltiples usuarios y q estos puedan responder y se actualice en INC?
Mas detalles, leí que si creaba un campo informadores y lo asociaba al mismo esquema de INFORMADOR (Todavía no se como se hace) podía informar de una incidencia a múltiples usuarios. Yo necesi...
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Hi, I'm using Jira Cloud Servicedesk. I want to change the values available in the Impact and Urgency fields. Is this possible? Thanks
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hi guys my mail is abc@gmail.com abc@gmail.com forwarding helpdesk@bbb.com example another person sending mail abc@gmail.com how to create for ...
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I am trying to see if it is possible to automate the Field Description by inserting the default Values in advance so when click on Create first, the field should be displayed with that default values...
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I've been setting up the service desk with our "digital requests" project and we want internal users to submit requests and questions through here. However I'm a little confused as how I've got the b...
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When I'm logged in as a test customer I can still amend the announcement bar. I don't want our customers to be able to do this, only service desk agents. Where do I need to change these settings? &n...
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Hello there, I am trying to find documentation for Insight LDAP importer. The existing documentation is quite light, and their is no uses cases or exemples, that could be good to help me understand...
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Dear Community I have set up some service requests in my project, which use a Jira ITSM form to collect some information. Some have radiobuttons to select a choice. My problem: how can I create sub...
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Hi When a new issue is created via email, how do we set it to change it to plain text stripping out the HTML formatting. it is difficult to read with embedded images. We would like it to cap...
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Hi Atlassian experts, I have a custom issue type consisting of specific screen with the default fields like Summary, Priority & Description like fields along with lot of custom fields. I would l...
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Has anyone had any issue with Personalise Jira and Confluence emails with your own custom email addresses. I have added all the txt records but some reason Jira is not recognising the ...
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Atlassian Community Events
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| 28 | |
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| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT |