Community resources
Community resources
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- Jira Service Management
- Questions
Jira Service Management
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Hi, Is it possible to create different forms for different customer groups? A customer group, for example, can ...
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On our Jira Service Management portal site, an organization currently has access with three customer users. They can add issues and see their own and their organization's issues with status and comme...
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Facing issue while opening Backlog ERROR: XZIXOM
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Hi All, I am setting up a new project, and have a Custom Field (single select drop down). On this field, i would "like" to have a description that changes based the value selected The ...
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I I am attempting to create new Insight Object. The Create Object action just doesn't work. The objectType is completely default (Name is the label). No matter what value I put in t...
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Hi all, I'm trying to figure out the best way to send a notification to a group of users based on Insight attributes when an issue is created within a project. For example, in Insight I have simple...
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I'm using the "Set the value of an object attribute with a predefined value" Insight post script. It's very useful, but I'm having issues setting multiple values at once. Followed these ...
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Hello! I'm experimenting with using epics with custom fields as organization profiles in lieu of a dedicated CRM. Ultimately, I'd like for internal users (agents) to be able to make edits to the ep...
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Hello everyone, I have a problem that is driving me crazy, at the moment when I try to add a mail in JSM there are an error: in my settings for mail in JSM, there aren't Email Requests config, ...
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I am just trying to figure out the trial version. i only have three users, all are setup as admins as we are just getting started. On the list of tickets page I can change the Assignee field, and the...
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Not seeing this version on https://www.atlassian.com/software/jira/service-management/download-archives wondering if Atlassian can add it OR if there is a reason why the latest is not t...
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The standard Jira SM issue type names do not meet our needs I would like to change Service requests, Incidents, Problems, Changes to something more friendly to my system. How can I do that? I tried c...
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After reading many articles and KBs we are still confused about the Service desk license for agents vs. non-agents (our employees that request help via service desk). Does anyone have a good explana...
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After being acquired by another company, I no longer have access to ACTIONS (and subsequently NOTIFICATIONS) which is what I want to change. I still show as the project administrator and I can see/m...
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Hi all, new to this forum. My team uses Service Management to handle incoming queries but we still have access to the Outlook inbox. We can see that there are people/groups in co...
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Hi Guys, I have a select list field called Agreement with values New & Existing, if the user selects Existing, the form prefills couple of fields with default values but if the user change the m...
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Hello everyone, My team currently has a JIRA Software Development project (under JIRA SERVER) we use to manage our backlog and current sprint progress. In this project we utilize 1) the Kanban...
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I've added a number of new customers to our project, but nly 1 of 5 people was sent a welcome email - I've checked our mail filter (mimecast) and we only received one of the emails - the other 4 simp...
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Hi, I've been setting up request types for use in the portal. After wondering why customers skip the "Affected Service", I made an inquiry and found out that this field is not visible for customers ...
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Hello, We use Jira products for a while now and we're changing Zendesk to Service Management A couple of questions regarding the Jira Service Management Portal and its access 1- Automations ...
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As an administrator I want to give access to 2 new users to Jira & Confluence ( CLOUD ). I am facing this issue. How to resolve this? In our jira cloud PROD instance -> jira-user group ...
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In the course of handling an issue, I never want to close an issue before the end user agrees that it is good to be closed. Currently the way that manifests is either 1. automation that closes a tic...
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Which Confluence macro would I need to be able to embed a Jira Service Management widget on a Confluence page? The Confluence "widget" macro does not work for this nor does code snippet o...
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Hi, I'm trying to setup the automation rules which will be based on few conditions. Main goal is to transition incident ticket to next stage once all of those conditions are met. I used few types ...
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Hello, we use our own company e-mail address in Jira Service Management. Is it possible to make SMTP settings to use a mail certificate? the Jira mails are currently sent without a digital signatur...
Related collections
Atlassian Community Events
| User | Count |
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| 12 | |
| 8 | |
| 7 | |
| 5 | |
| 5 | |
| 5 |
| Subject | Author | Posted |
|---|---|---|
| 19 hours ago | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |