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Jira Service Management
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I've created a Object schema for licenses, so I can easily track the licenses that a user has assigned and its cost. I can get the list of the software and the cost with this: {{#lookupObjects}} ...
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There is an issue https://jira.atlassian.com/browse/JSDCLOUD-2518 but it looks not very popular, unfortunately. Jira Service Management allows restarting SLA in the same issue and it is SL...
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I've been trying to find out how to set custom status values on Jira Insight as seen in the screenshot below. Please assist me. Thank you.
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Hello, We are about to try Jira Service Management. Well - currently we are unsure which version we may use later on in our production environment. But based this we will start with the free versi...
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What if your customers want to edit a field in a request? Use Automation and Comments: Define keywords in automation and search for these keywords in the user comments. Create a rule with a trigge...
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Hi, I'm interested in hearing what it takes to integrate a chatbot with Jira Service Management Cloud in to save agents' time. What chatbot have you used? What steps need to be taken? How long d...
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Hello all, we try to create and automation rule with an else if, and we need to find the correct field which can used for any comment inisde a ticket? Please could you help me? Thank you very much...
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Hello Community, hope you are all doing well. I have created a Jira automation to create incidents triggered by a webhook, also using smart values. The rule works; however, I want to add a step to s...
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Hi I'm using jira service desk cloud version, but i can't see number of sub-task https://prnt.sc/4MfkiHwkGAKH How can i display number of sub-task just like this https://prnt.sc/MPecQ8QoeLyT Many...
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Hi, I have scenario where I need to make certain attributes Read only so that user of Insight will not have permission to edit the value of that attribute.
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We've been using the free cloud hosted Jira Service Management for about six months now, and we love it. We have 3 IT agents and about 200 users, so the license model works for us. However - I...
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Hello everyone, in our tickets we have fields with "location" and I would like to add GPS coordination fields. The problem is that filling manualy GPS coordinations is time consuming, so what ...
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Hi, I had an idea (for my onboarding tickets) into my ITSM on Jira : - user create one ticket with a Form with a specific label (E.g onboarding) - It trigger an automation rule to crea...
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I'm liking the new forms feature JSM, I created a form but how can I access the history of all data put into that form across the project? Let's say I have a form for an iphone request for e...
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Hello, I'm currently using the Cloud free Jira Service Management and try to set it up before migrating our teams to this new tool. I'm clearly a newbie with Jira. I want to create an autom...
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Hello There's new user joined company and I invited him as by adding his email id in user management. However, this time the new user hasn't received anything. I tried to resend in user manage...
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Hello, I have the same problem reported by https://confluence.atlassian.com/jirakb/requests-not-visible-in-the-jira-service-management-customer-portal-777026993.html, that is, when I change the...
994 views 4 1 Deleted user February 17, 2022 -
Hi all, Looking to see if anyone is in the same boat in regard to reporting. We are a Managed Service Provider, and have a requirement to put together monthly reports for customers and...
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I'm having issues building a workflow in Slack that will populate a trouble ticket form in Jira. I'm using Zapier to perform the automation. Are there any common practices that I'm missing?
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Given the complexities of workflow editing and that you cant make changes like transitions to live workflows, I deemed it prudent to ask the forum for advise... GOAL To replace this...
1,355 views 4 0 Deleted user February 17, 2022 -
We are moving our Service Desk to a new Service Desk portal (project). It must be a way to redirect all users that has bookmarked the old Service Desk URL so they come to the new automatically. Is th...
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Hi, we are a team of 5 IT Support Users using Jira Service Management as our standart ITSM Tool. We now want to implement Insight as a CMDB. Now we had the idea that out purchasing team can al...
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Hi, Is it possible to create different forms for different customer groups? A customer group, for example, can ...
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