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Jira Service Management
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I found the how to on modifying the main landing page - Customize your help center. On the main landing page there are several sub pages - I cannot find where to modify those pages - for example from...
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Hello, I would like to set the body of a jira automation email to specify the priority of the ticket being logged. I have tried adding {{issue.Priority.fields}} and {{issue.priority.issue}} ne...
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Hello, This automation works consistently, it has never failed since it was enabled in Dec 2022. However, just failed for a reason that is not true. Allow rule trigger is not checked, nor should i...
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Im trying to show a set of results which is looking for a specific set of part numbers in all statuses except closed. I can do it without the part numbers but as soon as I put them in it showe...
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When an automated email is generated, some members aren't able to access the pictures that are associated with the email. They have access except for editing (they are outside of our organization, bu...
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We currently have 2 object schemas, and would like our service management project to be able to reference both object schemas with a single custom field. We configured a custom field that integrates...
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Whenever an automated email is generated, .jpg files are not able to be viewed but .png files are. Is there a fix with this? TIA
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We are using the Jira server version 6.4 and service desk version 2.5. When our customer creates a P1 through the Service Desk, a call should be triggered to our team member's mobile phones. Since we...
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Hello, I'm setting up Zendesk/JIRA integration and I have some questions. The configuration options within JIRA seem limited. Is there a way I can use automations any time a ticket is c...
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Page keeps teeling me to: ``` Update your permissions to enable widget. Make sure that the Project Role atlassian-addons-project-access has access to Browse Project, Service...
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How do I pay for a subscription? In the payment information, it was displayed that "The account is under external management Contact your partner or reseller on the issue of making changes" Up to thi...
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Hey guys, anyone has any experience with injecting JS via announcement banner to only certain parts of the application ? In my use case, I need to change the description in insight object Att...
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We are testing JSM. The client only displays comments. We want to display more content，for example details ,description.... . How to operate? Current information。
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Hi all, Looking at creating a new ticket from a closed ticket comment added. When the new ticket is created, a comment is added to the trigger (or closed ticket) with the new ticket number. What w...
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I'm a Jira Sys Admin configuring a company-managed service desk project and I am not able to see the attachment field as an option to add to the form. The attachment field is added to the screens by ...
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How do you set of different ticket status for Service request? We have already set the following on our project: Open Work in progress Waiting for approval Onhold - This is status has ma...
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I have an insight object type called Branch. Within this object is an attribute called Approval level. That attribute contains either L1 or L2. How do i set a condition where as if a branch is select...
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I have multiple object types Branch L1 Approver L2 Approver What i want to figure out is if i have a branch object "blue spot home loans" i want to set l1 approver object to "scott federman" an...
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I created my own plan and for filter I like to add some custom field. Since I am Admin, I can see the Custom fields that I need for Plan, but I just don't know how to add that Custom field to my plan...
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I'm the IT manager for a small SAAS business (>75 employees). We have been using Jira Work Management and Confluence for a couple of years, and Slack for IT support. I've just become aware of Jir...
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Hello, good morning atlassian community, right now I am facing an update of jira service management which is in version 3.16.0 and jira core in 7.13.0 and has the following plugins: -Adaptavist scr...
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Hi! I set up a time to response SLA for different priorities: However, for example for priority "Critica" which is established with a 12h time goal, shows as "within 96h" in the...
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This is a fresh Jira Service Management cloud instance, no changes except for the domain, outbound email settings, etc. When I go to all insidents and click "Create", I am getting "Something's gone ...
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One agent in my service desk project stopped receiving email notifications over a month ago. Before they stopped it was working fine for him for several months. This is the only agent that has this i...
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If you click on any Service Type project settings, by default if opens the Request Types section which is related to Jira Service Management. It displays the icons con the left as blurs and disables ...
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