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Jira Service Management
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Suppose we have JSM premium and JSW standard on the same cloud instance. Will I be able to use insight fields in Jira SW standard issues? What will be the JSW licensed user able to do? He will not ha...
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Hi community, Been trying to create an auto assign rule based on the value that a custom field gets. Eg when category is business application -> assign to User X. The thing is that cannot browse ...
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iqlfunction to look up issues to which an Insight Object is linked of which a certain attribute is e
Hello, Is it possible with iqlfunction to look up issues to which an Insight Object is linked of which a certain attribute is empty? I have cf[15203] in iqlFunction("\"Attribute1\" IS \"EMPT...
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Hi, We would like to change the default notifications emailadress to an emailadress from our domain. I.E. when you receive an email from a filter subscription. Projectnotifications are already be...
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Hello, Id like to ask a question. I think JSM should have this option, but i just cant find where, and how. How can I make a custom field "protokol o připojeni" mandatory for transition...
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I have a resolved status and a reopen status in my ticket workflow. I want the status to change from resolved to reopened if the reporter replies to the ticket. How is this done, as the trigger do...
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Facing this error "This service desk project has configuration problems and may not work as expected"
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Hi, I'm struggling with the JSON import to Insight as the JSON I'm working with doesn't have an array for the header (the top level of the JSON). It looks something like this: { "attribute1" : "va...
2,878 views 5 0 Deleted user January 12, 2022 -
When we move a ticket from project A to Project B of Jira within the same Site, the informant loses permissions and does not receive the comments made by the person responsible for the ticket in proj...
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We have Jira server 8.20.2 and I am trying to find out how many issues use each Custom field however, looking at the the first image in the following article: https://confluence.atlassian.com/a...
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Hi, I have a workflow with the transition "all" to the Resolved status - and it's visible to our customers in portal. We like it how it is - but it's somehow possible to remove the status Resolve in...
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Good Day All. I have 2 date/time fields(Time Arrived and Time Departed), these are manually populated Is there a way i can calculate the "time spent" and display it on a particular field? Yo...
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I'd like to use JIRA as an approval tool. For the deploy pipelines, I'd like to make the pipeline with below. 1. The developer submits the ticket. The status of the ticket should be 'open' ...
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Basically in my workflow I have 4 statuses for a closed ticket, specific to the reason it was closed. For example: "Closed: Duplicate" I want every "Closed..." status to cause the ticket to ...
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Hi, I have the default notifications options and when I add people as request participants they dont receive and email that they have been added to the ticket. Where can I verify the con...
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Hi community, there is a way to import a csv from ftp server? o what kind of server i need to use to import from url?
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How can we add an additional field in a cutomer portal form, when a user has to create a ticket and only one 'Summary' field is there and another additional filed needs to be added for attaching/ dro...
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We have a setup where some issues submitted to a helpdesk create children issues in other helpdesks. Those children are sometimes linked to each other depending on cust req type. This post function i...
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Our team initiates Jira tickets on a routine (i.e. on the 2nd and 21st a ticket is created for 1 item, and on the 7th a ticket is created for another item, as well as the 11th and 25th of every month...
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Hello there, from this article here and a few others, I learned that hiding or deleting the "Share with <organization>" field from the form used on a Customer Portal is not possible at a...
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My use case is the following: 1. A customer accesses a Jira Service Management portal and creates a ticket -- a new laptop purchased. 2. An Automation for Jira action then creates a new "Laptop" ob...
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Hi, I had been tweaking the JIRA - Slack integration but I gave up on some of the fields that it can only support in the meantime. I want to go back to just plain summary, description and maybe 1 c...
2,687 views 5 0 Deleted user January 11, 2022 -
So where I am working someoene has created a software project. Within this project there are issues. To the right hand side of any issue are pre configured Fields. Example Assignee Team Name Rep...
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So I am simply just trying to sign out of this community website...when I click on my name in the top right hand corner and select log out. The page goes into a loop and then logs back in? Ve...
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