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Jira Service Management
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We are currently creating dashboards using JQL to report on Response SLAs that are met and breached. However, to compute the % of response SLAs that were met or breached vs. the standard SLA target, ...
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https://{domain}/gateway/api/gasv3/api/v1/batch When the widget is embed, the API uses the host domain, rather than its atlassian domain which occurs an error. Here is an example.
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Hi, so we are about to start a FUT with 30 persons from Dev team, the companie started the project in Jira Service Management and what´s curious is that one account can access to the project, and see...
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Hi there, We are currently looking at implementing a waiting customer nag which adds a comment to the ticket saying "hey we are waiting for your response, get back to us or we will close the ticket ...
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Hello, I'm finding conflicting information on the forums about email aliases and if the alias or forwarding address is added as a requested participant. I have a project setup and want to rec...
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I would like to insert more fields like, priority, planned date, etc...
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I have found the following steps to configure the invitation email to users. I cant find the customer invite option. Is this still possible on Cloud? Source: https://confluence.atlassian....
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Hello - I would like for anyone on the web to be able to submit a Jira Service desk request via email, but I do not want anyone to submit a request from the customer portal. Is this possible?&n...
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Hello - I recently join the company that I'm at and manage a Support team that uses Jira Service Desk for their technical support tickets from customers. Is there a plug-in for Jira Service Desk that...
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Where can I view the Asset Management features of JSM?
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Hello, A am using Asset Management for Jira on Jira Service Management Cloud. Is it possible to create an object schemas ? Can I create relations (parent, child for exemple) between...
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Using Jira Service Management, are we able to create a new request using the form setup but for people who are not Jira users? We have a large team without access to Jira - only the tech team have ac...
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Has anyone created or used a requirements template or form to capture the specific requirements for a new Jira Service Management site? What is used to make sure all aspects of a new site and p...
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We are trying to create a customer filter which includes both request type and a custom field dropdown status So our current filter examples... and the custom field we also want to ...
310 views 2 0 Deleted user February 22, 2022 -
We want to use labels to categorize tickets internally however we do not want the customer being notified or having access to these labels. Is there a way of doing this? Thanks.
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...tatus of a ticket based on a public comment and the status of the ticket. e.g.: If the tickets is in "Waiting for Support" and the Customer add's a comment, nothing happens. However if the Agent a...
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I observ lack of email notifications for issues to reporter if issue was created by agent by means of "Create" button insted by means of customer portal. What is the difference and how to turn on th...
360 views 2 0 Deleted user February 22, 2022 -
Hello community, We have an integration between Confluence cloud and Jira Service Desk incident management. A knowledge base space is linked to a Jira project, and is used internally (i.e. w...
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In the help center: How do you change the source project name in the search bar without changing it in the portal view? We have a work around which is to associate the knowledge space with a dumm...
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In the introduction, it is said: "you can tailor a widget’s appearance and available fields" So I want to start with a field that collects the role of the user. Secondly, I like to ask for a second ...
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I have been having issues with running this automation where it is sending Notification emails still from Automation from Jira. Even though on the automation rule itself there is no trigger.&nb...
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Hello! We faced a problem with access to different Atlassian products for our customers So we have customers, who have their own Atlassian installation with accounts registered with their email, le...
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I have added automation in Jira to create issue events. I want to send attachment details of the issue in the format: { "files":[ { &...
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Hi, Need your input to check this, thanks Purpose: Need to make an automation to send reminder WEEKLY to Assignee for logging time Scenario: Have made a reminder for every week to ASSIGNEE...
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OKTA is web portal provides services of SSO, Life cycle Management, Universal Directory etc. The company uses OKTA and wants to do integration from Jira to OKTA. Would you please shed some light on m...
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