Community resources
Community resources
Community resources
Jira Service Management
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I am trying to migrate a small (one) to Cloud. The cloud migrator want me to trust/no trust - deside on 396 domains... And no bulk options. Seems as a rather insane implementation... ...
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Hi All, I have various request types in a service management project. Some of these request types are visible to the customer, cq the customers could select one of those to create a request. S...
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How we can add this
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Hello, How can i download a report from where I can determinate with ease which agent worked how many hours and when as long as i created a team schedule with 3x agents for e.g. Right Now I am usin...
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Hi There - I have a request form which is made only visible for the service desk agents. I would like my team to use this request only for specific cases, and in such when this request type is create...
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Currently thinking about how to handle the automation when creating new issue's in JSM. We receive somewhere between 500 and 750 new issues per day, mostly via email and about 10-20% via rest API. ...
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I am trying to trigger an opsgenie alert when a Sentry Error Threshold alert happens. I cannot see this in the options in the Sentry Alert configuration to send to OpsGenie Any pointers much apprec...
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Hi, Where I can find the Jira Login page setting? I want to add a button on the login page to redirect SSO Thanks. Regards, Saqib
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While integrating JSM & Google's Big Query, I found out that Forms built using Proforma aren't writing data to the same data store as the old/native JSM Forms. So in the integration, the Issue...
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We receive automated alerting emails from different monitoring sources. All emails contain an incident ID. I use automation to store this incident ID in the custom field ExternalID. Whenever the mon...
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Hi Team, Is it possible to auto assign request to queue depending on domain name? For example, xxx@groupA.com email to my service desk then it will auto assign to group A queue in jira xxx...
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We would like to track when was the last external comment made on a ticket by an internal user. We have an advanced custom field in Jira that gives us days since the last external comment was made. ...
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...onnectionTimeout="20000" enableLookups="false" maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443" acceptCount="100" disableUploadTimeout="true" bindOnInit="false" s...
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Dears, If Iam approval in one phase in jira and I have many requests waiting my approval is there any way to approve more than one request at the same time BR,
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I would like to add other responders when the priority of the alert change to higher.
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I would like to find the post-mortem associated with an incident via the API, but I cannot find the post-mortem reference in the the Incident itself. There is an incident in the post-mortem API, b...
- Question
- api
- cloud
- incident
- opsgenie
- post-mortem
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Hi there, I would love to use 'Forms' for what I need but unfortunately I need to leverage 'Assets' fields so I can't use forms. I have a single form that I am using as a Create or Edit form. ...
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hello, I need to add more decimals to my numeric field, example I have the value when I enter the value 100.123456, but in the view shows me 100.123, that is only allows me a maximum of 3 decimals an...
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I use tempo timesheets but i cant block the log time when exceeded the estimate plan, i was looking for a way to block this so i create an automation to compare the time spent field with the estimate...
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How to configure so that when sending a letter, the task executor is added, and not just the author?
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Is it possible to have a default approver in forms and not in request type? We can link the approver custom field in forms and we want to hide that field.
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I am attempting to export a group of subtasks into a CSV file. The description field is not exporting the full description. Is there a limit to what can be exported? How can I get t...
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Is it possible to configure the customer portal so that the user can see all requests, not just the ones created by itself? The "Created by anyone" filter would not seem to work.
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Hello, In request type we have only "summary" field as required, also we checked in field configuration and work flow, there is no other required field configured. but still we received this error.&...
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Hi - I'm trying to create SLA's for various request types that I created on Help Center, but I couldn't get a appropriate documentation. Please help! For example, I would like to setup 48 hours SLA ...
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