Community resources
Community resources
Community resources
Jira Service Management
-
hi, I have a question about linking portal only customers to Insight objects. I created a user atttribute as described in the article, but I do not see the group "Portal only customer" in the dropd...
-
Will it be ok if customer reported this in service request type ?
- Question
- jira-service-desk
- jira-service-management
-
Hello, Customer raised an issue with incorrect ticket type . Should i solve that ticket ? or Resolve or cancel the ticket and open a new ticket with the correct ticket type
- Question
- jira-service-management
-
I can't apply the same "Select List" field in "Request Form" and "Item View". When place the "Select List" field in the "Request Form" it leaves the "Item View" screen. I need the same field on both...
-
I have a atlassian-connect app which works nice. It shows up in all portals. How do i limit this app to be shown in a particular portal. Regards Ashok
-
Hello community, I'm hoping you can take a peak at this issue: Issue - we have users that can send in from their company email (eg. doej@company.com) or their alias (John.Doe@company.com). ...
-
Looking to determine the best product and template to use when handling a customer complaint that is being escalated for research and resolution
- Question
- cloud
- jira-service-management-cloud
-
When I am sending email (from the same organization) to Jira email account a new issue is getting created. But when I am doing same with my gmail id . It is getting failed in Log. Please adv...
-
You can set the alerts responders field in OpsGenie based on an Insight custom field in Jira. Following the below steps you’ll be able to achieve that. Insight Custom Field Create a custom field ...
-
I have added my domain and DNS records for custom email addresses. Jira says the domain is Active. I won't let me add email addresses on the email addresses tab.
-
Hello, Share with option in Service Desk works for some user and does not work for others. Could you please help me to understand why? I need all the users to use the " share with " op...
-
Is there a way to prevent a user or group from creating an issue directly in company-managed software and instead only able to create an issue via a Linked Issue in Service Management
-
Hello I am configuring a forms for my organizations custormer portal and It is required that all forms have the organiztions color scheme and logo. Is there any way to add images to the created forms...
-
I've looked at this ticket: Solved: Set Reporter from a custom field (atlassian.com) which doesn't quite seem to cover what I'm looking for. Here's what's happening -- I have a servic...
-
Hi, I am attempting to set up email requests from a mailbox that's on an Exchange server. The server is set to only allow external incoming emails from Microsoft. we are a hybrid enviroment. I get...
-
Hi, When I signed up a demo project existed which we deleted, but it looks like the demo customers still exist and are available to select on our new project. I cannot however see where these "custo...
-
Hello team! 👋🏻 I am requesting your help to validate some information about a matter I have with the flows. Currently I am managing a project in Jira Software and another one with Jira Servic...
-
We are currently running a pilot to use on call reports for the business. I simply want to know how to use these filters to determine the days and hours I need. For example: If I want an overv...
-
i created a SLA with a value 24h for time to resolution. In the ticket is the value showen as "Time to resolution within 1d 24h". this can't be correct. What can i do? Thanks for your help ...
-
Hi, is it possible to display the whole calendar of the rotation in Jira directly (not via going into opsgenie?
-
Hi all, I wanted to know if it is possible to customize the requests page of the help desk used by customers by adding more filters and if is possible to modify the query/JQL that shows the list of ...
-
Do you have any idea what do we mean by Guidelines in the Burnup Chart Report?
-
Hello, I'm trying to setup up an import from JAMF so that the result will be an ObjectSchema like in this post: https://confluence.atlassian.com/insightapps/jamf-data-imported-into-insight-10851807...
-
Hi, We have a project where we have a partner who uses Zendesk. We share the ticket with the partner from Jira Share and a ticket is sent with a link to our Jira ticket which requires login. The par...
-
Hi community, I have a use case that requires a JSM Project to allow anyone to raise a request. What are the community views on the risks involved? Atlassian recommend not using this unless unavoid...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 22 | |
| 8 | |
| 4 | |
| 4 | |
| 4 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |