"Something went wrong. We couldn't generate a preview for this file."

[Vada Evans]

Joseph Chung Yin COMMUNITY LEADER Jan 13, 2023
@Vada Evans -

The possible issue can be caused by two factors:

1) Your browser app configuration where files with certain file extension are not mapped to the appropriate application to open the file.

OR

2) There is a problem with with your JSM env. I recommend that for you to contact Atlassian Support (https://support.atlassian.com), so they can access the system logs on the backend to determine the issue.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Ste Wright · Accepted solution]

Hi @Vada Evans 

Not sure why you've posted this - it looks like this was a response to your previous question.

I'm closing this question as it isn't one - if you want to ask a different question, please feel free to create one :)

Ste