Community resources
Community resources
Community resources
Jira Service Management
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There are some alerts in cloudwatch that may not be closed correctly through the integration setup. If that happens, is there a way to "Manually close" alerts. Today if a user tries to manual...
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Hello, I am still new to Jira and working with Insight/Assets. What I would like to do is when a "New Employee" request is submitted via my service desk portal, I would like to add this person...
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When adding customers to a project, they often disappear on the Customer screen. They are also not added on the People screen for the project. Some of them do receive the invitation email and are abl...
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I'm currently trying a demo of Jira Service Management and am trying to setup a new schema in Assests. I'm able to create a schema, but when I try to create the first object (either by clicking the l...
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Hello, I was looking into the possibility of using created Confluence Cloud (Con) content inside of Jira Service Desk rules For example https://cdn.stardock.us/support/uploads/msedge_202...
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We have integrated our on premise SCOM monitoring with OpsGenie cloud so that the SCOM alert will create an OpsGenie alert, which will then create and incident ticket in Jira Service Management. ...
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You can now track objects, services, and labels using forms in Jira Service Management. A recent release adds Labels, Affected Services, and Assets object/s to your forms. This gives you the tools ...
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I have an Asset Object named Assets, which has a child object named Computers. I used the import csv tool to add an object under Assets. Now I have an update that requires that already created object...
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I know that we can enable CSAT feedback after a ticket has been resolved, but I think it would be really useful to have a pop-up prompting users to provide feedback on how good a form is in the porta...
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Hi All. I'm just starting to setup our JSM trial instance and am wondering about best practice for setting up the JSM email with Office 365. We currently have a "Shared Mailbox" that our support te...
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We have a standard drop-down for IT tickets indicating what plant location the problem is at. We want to kinda add/change some options to account for the increase in remote workers. I'm h...
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Hi folks, We have an automation rule where we use the Send Email action, and send a list of comments on the issue. The list of comments sends successfully via email, but it is sent in chron...
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I would like to know which software to manage asset do you use. Jira Insigh is not bad but is not intuitive and very poor with reports... What is your experience? I have found lansweeper which has a ...
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Hi Team, I have new customer l so, customer will send email to me from (for example: xyx.com will trigger by codless applcation) and jira issue should create after sending mail in specific...
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HI, How can I make an attribute mandatory in object type?
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HI, 1- How can I create attributes in asset management but I need this filed to be drop down list like status filed 2- Also if I want to add attributes for example Owner and this attribute ...
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I created a Jira Service Management project which had 12 members(Admins and agents) in our Free Plan. I have reduced it to 7 members now but I still see in our billing UI that there are 12 agents and...
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Hello, Is there a way to reorder your list of issues? Looking for a way to prioritise the order the work is completed in... Cheers Dan
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Hello, I have customers in one organization together. Now, when a ticket is submitted, a notification is sent to all members of the organization. How can I prevent all members of an organization fro...
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i'm opsgenie user with admin role, but i can't find its button except basic setting. does anyone could help me?
- Question
- administration
- cloud
- opsgenie
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add an automation that takes the email from those two fields and adds them as a participant to the c
add an automation that takes the email from those two fields and adds them as a participant to the created ticket. Please let me what are the option. Thanks Sunita
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add an automation that takes the email from those two fields and adds them as a participant to the c
Hi All, I have tried it add an automation that takes the email from those two fields and adds them as a participant to the created ticket. but not select the request participants? Please he...
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We have two service desks (one internal and one external that is not Jira based) that we want to communicate with each other, no API or 3rd party app is used as we don’t have the time or manpower to ...
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...urrent datetime if(finishDate > today) { issue.setCustomFieldValue(workpercent, 100 as double) } else { return true } ------------ When I use grater script, it doesn't work. i...
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