Community resources
Community resources
Community resources
Jira Service Management
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Hi Atlassian! I have auto-generated JSON/CSV Files with information I would like to import into Assets. I have a potential improvement of my data though. One of my Custom Fields ...
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Is there a way to turn off only one particular customer notification ("Participant added") for certain user or myself without changing project settings? Or more generally: Is there any option to edi...
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Greetings, I am developing a small integration for JSM Assets, using the REST API, which is documented here. I have to perform some actions which requires looking up a large number of objects f...
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Hi all, We sometimes have issues that need some research before we can awnser them. We do assign them to a colleague but once we've done that it is hard to find the issue later to check if the custo...
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Hi, I am setting up an approval process in which I need to use several approvers in one WF step (waiting for approval). I want to use custom field Approvers to gather all the approvers. However al...
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Hello. I'd like to know whether it is possible or not to have a specific field associated with an issue type (considering the fact that the associated field is editable) but not visible on the issue ...
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Hello all, I am an admin, with the corresponding role in IT Service Management. We would like to add Approvers to an issue. Based on field values, an automation will decide, whether t...
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Hello, I'm not receiving test notifications from New Relic into OpsGenie Is there a log I can look at within OpsGenie? I am an admin of the Team but when I check under settings I can see no...
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Hi I want to send mail with Automation but can i use html in mail? How?, how to link issue.summary
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I want see the closed count of defects daily.
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I'm trying to create some automation that looks at a custom field (checklist) in a teams managed project so that when a particular checklist item is selected a new label is added to the ticket. Howev...
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Hello, I am aware of the default graph / tree Jira provides for the asset object view in the issue details page. But according to our company needs I need a better or customized graph for the asset ...
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Hello Community, i am using jira service desk as one channel for our customer order process. That works fine, but now i need some multi staged or multi level service desk solution. The reaso...
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Hi User selected "Import Order" SLA 5 H User selected "Other" SLA 1 hour I would like your help to determine the SLA period in this way. How to ?
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I'm testing out the new integration between Jira Cloud and Opsgenie and so far so good. However there is one scenario I am having trouble with that goes as follows: When an issue is created in Jira ...
- Question
- integration
- jira
- jira-cloud
- opsgenie
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Mails are not processing and ticket are not getting created in JIRA service desk. Showing error as "Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "AUTHEN...
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Hi, we are looking at putting our business application registry into Insight (Asset M'ment). We currently have our application registry in sharepoint, we are looking at moving that into Insight but ...
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Hello there. My issue sounds similar to https://community.atlassian.com/t5/Jira-Service-Management/Customer-replies-to-ticket-emails-not-appearing-in-ticket/qaq-p/2177487. It occurs intermitte...
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Buenas tardes En un proyecto ya configuré para crear incidentes a partir de un correo pero no encuentro como escribir la respuesta y que se le agregue el número de folio que se creó y que si los usu...
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Hello all. I'm in the process of setting up a new Service Desk for ONE specific application. It seems that if I try to make use of any form that is associated with 'Logins and Accounts', ...
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I downloaded the Assets file from the Atlassian Marketplace, uploaded/installed it in to my pre-production area and then enabled it. Jira said it had an error and then it kicked me out and gave me&nb...
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We've just purchased JSM and moved our Opsgenie instance under that umbrella. We're using the JSM integration so alerts in Opsgenie are creating issues in JSM. In the Opsgenie GUI, we can see the li...
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There are some alerts in cloudwatch that may not be closed correctly through the integration setup. If that happens, is there a way to "Manually close" alerts. Today if a user tries to manual...
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Hello, I am still new to Jira and working with Insight/Assets. What I would like to do is when a "New Employee" request is submitted via my service desk portal, I would like to add this person...
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When adding customers to a project, they often disappear on the Customer screen. They are also not added on the People screen for the project. Some of them do receive the invitation email and are abl...
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| Subject | Author | Posted |
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