Community resources
Community resources
Community resources
Jira Service Management
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Hello everyone, I would like to know if it is possible to add the "form" field between the "Summary" and "Annex" fields. Or just leave the option to attach files at the end of the form.
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Hai Guys, We are integrating the Jira service management cloud platform into our product. we need to filter the customer requests by customer's email, count. I tried this...
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I am running Configuration Manager to check on instance health and I am getting custom field pointer messages to custom field ***. When I open the custom field it is unknown and has no confi...
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Right now in my project i have a status called "Escalate" and the managers are able to escalate right after entering the ticket. I want to set a rule such that if managers want to escalate they...
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I currently have different projects created in Jira for each client. I'd like to create a unique Kanban board for all my existing projects where I can create tasks for all my clients' projects ( and...
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This is my JQL filter that i used.........project = GTS AND status in (Closed, Completed, Declined, Done, Failed, Resolved) AND resolved >= -1w AND "Impacted Services" = "ari:cloud:cmdb::object/d8...
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I'm not understanding this situation, where we send a mail to our Jira instance and it doesn't create a ticket. Normally it creates a new ticket, but we now get two 'failed' after trying to create a ...
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Hello, I was asked if there is some option to grant "read-only" access to the specified organization members. I haven't found this option yet. Thanks in advance. Best Regards Zbyněk Hostaš ...
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Hi any form experts out there? I'm using Jira Service Mgmt forms and creating a field with a list of values. Is there a way to upload the values instead of manually typing them one by one?
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Hi Everyone, We are trying to migrate one project data from one jira instance to other jira ehich has already 3 projects including attachments. Firstly we thought to create project ...
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Hi all, Is it possible to build a context which appears to an customer/organization in one ServiceDesk project. I have one Serviedeskproject with different customer/organization and one or more cus...
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Hi, in the next days I will implement a request type were a team can get on up to hundrets of requests per day over the portal. Because they don't want to get a notification for every r...
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how to create task under task in Project Management? using JSM-DC
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Hi everyone. I would like to know if anyone know how to add an automation to the jira service management project when the approval is rejected then the linked issue should be transitioned appreciat...
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Hi , i have some problem, how to change setting billing plugsin or ads on in JIRA setting to Annual not monthly ?
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We would like for the Organization field to auto-set the value, so that our internal service desk no longer need to manual complete when they raising or triage a ticket. Currently how we work there ...
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EDIT: Thank you everyone who applied, this study is now closed. We're continually doing research at Atlassian to improve our products so please keep your eyes peeled for future opportunities! ...
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Historical issues - how do we find them?
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I've created a custom field in a Jira Service Desk Customer portal and it needs to be limited to 35 characters. Is it possible to set a limit on custom fields?
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I need to write a automation rule If 1 out of 4 custom fields are not populated and it pass it's due date by 5 days One of the custom field is a cascade
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Pude crear equipos dentro de mi proyecto de asistencia, fui a personas, crear equipos, les asigne un nombre y participantes. Pero ahora no sé cómo modificar el nombre de uno de ellos o b...
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We are trying to setup a service desk project for our customer. This will be the very first external helpdesk (support) we will have. Due to some security & compliance, our customer A woul...
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We are trying to setup a service desk project for our customer. This will be the very first external helpdesk (support) we will have. Due to some security & compliance, our customer A woul...
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Is there a way to add logic to the Form's default setting for date fields? The use case is I want to ask the customer for their requested due date but this particular request requires a two ...
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I had to clear out the SLAs since they not setup correctly on a few of them. When all has been updated, the SLAs didn't update since the issue is closed. Any way to get the closed ones updated?
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 47 | |
| 13 | |
| 6 | |
| 6 | |
| 6 | |
| 5 |
| Subject | Author | Posted |
|---|---|---|
| an hour ago | ||
| Wednesday | ||
| Tuesday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |