Community resources
Community resources
Community resources
Jira Service Management
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1) Want to set Resolution field as unresolved while creating a BUG 2) Want to Keep Resolution Field as Unresolved for all status other than DONE and CANCELLED Steps Tried - -- Tried creati...
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Is there a way to report on historical open tickets? Eg 1st Jan i had 200 active calls open, then continue a weekly tally of how many active calls there were on-going?
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JSMを用いて、顧客への問い合わせページを作成しようとしていますが、 こちらのページ掲載されている https://support.atlassian.com/ja/jira-service-management-cloud/docs/edit-the-home-page-layout-in-your-help-center/ ヘルプ センターのホーム ページのレイアウトを編集する を実...
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Our Help Center Requests page has a Status pulldown. It currently shows statuses from all projects, including internal ones that I don't want customers to see. Is there a way I can ...
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Hello, Today, we received an email notification that one of our users managed to sign into our ticket system as an actual user, and had automatically access to Confluence our documentation sys...
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I am getting error The ope health check files system in failed
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I'm looking at On Call Reports under Anlaytics, and I see older on-call data, but when I click refresh, I don't see data just added today. To test this out, I created a new schedule with two people ...
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I'm trying to pre populate a customfeild with an employee that has the approver role. I need to be able to add or remove users from the approver customfeild directly in the customer portal. The cho...
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Alguien podría auxiliarme para que en mi vista principal de el cliente no aparezca un formulario sugerido.
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Buena tarde recién estoy creando un sistema tickets para la empresa donde trabajo, pero realmente es la primera vez que utilizo Jira, alguien podría auxiliarme en como poder crear un botón donde el c...
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I'm running an Opsgenie integration with a JIRA service project, but the Outgoing Automation rule that sends updates back to JIRA ("If alert is closed in Opsgenie, set request status to Done in Jira ...
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I have the following workflow setup: As you can see, I am setting a condition to check if the reporter is a customer and the request type is one of the ones listed. Now, if the reporter is the a...
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Hello JIRA community! I am hoping to get some guidance on the following, here is what I want to accomplish: We have the JIRA Service Desk for an external facing customer portal for them to make tic...
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Hello, When I click the create project button, the menu moves a bit to the left, leaving some white space, but the typical screen showing project types isn't showing up. It seems to be ...
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Hello together, we don't get it working that Jira Automation sets the assignee of a new created issue to the person that we want. To be more precise: We have ticket A - parent of ticket B....
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Hi everyone! I want to build an automation that runs once a month and that creates an issue for every person in the company who has their birthday in the upcoming month. I have an object scheme "...
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Hi, We want replace Jira + a shared mailbox with Jira Service management. When we complete a request it should be forwarded to one of three persons. 1) The requester (in case the re...
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Can the customers of one organization see other tickets from another organization?
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Hi, I have a problem where we have several projects in our customer help center, not every customer is supposed to see all projects. We have set the customer access to: "Customers added to th...
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Unfortunately I could not find the place where I can modify client filter on the lists.Of course, I found what needs to be changed, and I can modify JQL perfectly but I cannot changed the filter cond...
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This question may be already asked and I have gone through most of them and still facing the issue. I am using c# sdk and trying to download attachments (pptx) from issue. we are using enterprise s...
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Hi, I used the import option to migrate tickets from existing system(SAP's Solution Manager) to JIRA. I was not able to edit the following fields: 1. created 2.updated 3.status Status -...
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When editing request types, and adding a 'Story point estimate' field to the 'Request form', the field is added at first, but after some time it drops out. We need it in there so we ca...
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When using powershell with JiraPS, when I use the get-jireissue along with the ticket ID it only shows me the summary, status, and created date. I have all the custom field numbers but no matter what...
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Is it possible to create sub/child project in Jira service management projects
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Atlassian Community Events
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| 29 | |
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| 3 hours ago | ||
| 9 hours ago | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |