Community resources
Community resources
Community resources
Jira Service Management
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I am using Google Gsuite, and I have a support@mydomain.com account linked to Service Management for sending and receiving email. I use Jira SM for all of my interaction, of course, but I'm noticing...
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I can't find in custom fields the field "Type of document" that is available in the portal and with options. Also it's not possible to remove... It's very confusing
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What's the best way can you recommend to document structure of each jira automation used by the company in order for all to have clear understanding of their meaning and structure? ( excel, visual wo...
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The default notification email for ticket updates does not include some helpful fields from our cases (like the reporter's company name). Is there anywhere I can customize what fields are included in...
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Looking for some help from the community. I have a service portal that is used by an external client. They would like members of their leadership team to be able to view the issues in the portal, but...
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We often communicate with our clients about support issues. What is the best way to send an outbound message to our clients that will also be support tickets?
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Hi everyone, I’ve managed IT teams for the past 15 years, and have employed many different methods for handling escalations, some to greater success than others. Personally, the biggest thing I’ve t...
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I'm not sure if this capability exists, but I've been pouring over every Jira Assets guides/articles/how to's and I'm having trouble locating an answer to this. Does Jira Assets have the capabi...
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Hi, i want a validation of two numeric fields. Custom field1 >= Custum field2 I tried it with Scriptrunner like this: Solved: Scripted validator - Compare value of 2 custom num... (atlassi...
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Hello, I want to be able to find all tickets related to someone if that person is the reporter or just mentionned in a ticket. Right now, the only way I found is to do this: Using basic search, ad...
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Does anyone know a way to use REST API to change the restriction of a page as there is no PUT /rest/api/content/{pageid}/restriction/byOperation. The REST API documentation covers gets but no puts.&n...
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I would like to report off of tickets where the Knowledge Base field is empty. Is there any way to do this? I don't see a field ID for the Knowledge Base field I see on tickets.
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Hello, Basically we have had the sync between creating a ticket from our helpdesk email fail a couple of times and it has gone unnoticed. I was wondering what would be the best way to have a daily ...
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I have a user who has the Charm Administrators role. Edit permissions are set as: Edit Issues Ability to edit issues. Project role Charm Administrators TM Administrators Charm Users TM Users ...
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I have an automation that triggers when a Form is submitted within a ticket - but if someone reopens that form and re-submits it, the automation triggers again. Any way to configure so that it onl...
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Hello, I'm struggling getting the communication between Opsgenie and Icinga2 to work. From OG to I2 everything works great but I'd love to be able to Ack Alerts in Opsgenie and have them Ackd in Ici...
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Good day. Assets We have an Object Type (called "People") with our employees, contractors, etc. The Object Type has an attribute called "Jira Account" which is of Type 'User' (the account with whic...
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We are running into a unique problem where when we update a username in Jira, Service Management is unaware of the change and create a new user. Example: Change username in jira of USER1 to...
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Dear team, I want to create a word cloud generator in confluence. I want to ask my team to drop a word they need to add to the glossary in confluence. for my priority, to identify the most important...
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Hey, I'm working on a use case and can't seem to find if it's possible without adding some "helper" attributes. I currently have in my object schema an object with a reference to another object ...
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Hi, How I can pull out report for all the link JIRA tickets? Thank you,
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Hi togehter, i am trying to assign different substasks of one parent issue to different people. So that later on they can get notified automaticlly via E-Mail what subtask of one and t...
435 views 2 0 Deleted user March 24, 2023 -
Dear Sir/Madam As per subject, it's possible to create signature for different assignee? Regards Ken
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Hi, I want to resize a custom field in JSM. Is it possible to do ?? Need to resize the the custom field "No of users impacted" field size to the "priority" field size. Is i...
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| Subject | Author | Posted |
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