Community resources
Community resources
Community resources
Jira Service Management
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All, I deleted specific users from the JIRA project. still Kathy Medllin received email from JIRA. Could someone suggest how to fix it. May I know setting to check in JIRA to fix it. ...
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We want to use Jira also for data protection but how we can delete the Tickets after the process? Is there an admin funktion, actually i cant see any option to delete the tickets? many ...
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Hi community, I just got ProForma and I'm trying to figure this one out. I put a Date question in a form, and I would like to set a dynamic condition in the "earliest date" section, to be "current d...
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Issue1: Whenever an activity happens in any of the tickets the notifications to email are delayed about 4 to 20 minutes. Sometimes notifications are not coming to email when a customer comments in...
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...om.atlassian.jira class contains the constant declarations for Status values and Transition values? To clarify, I want to avoid declaring local variables like this: public final String R...
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Hi Atlassians, My team has a workflow wherein we have to submit support requests to a third party vendor via their support portal. We get an emailed response that includes their support tick...
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Hello, Upon submittal of a form in one of our service portals, we'd like to have 24 hours (or 1 day, however it needs to be interpreted) added to the system field, "Due Date." I've created this as a...
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When will CVE-2022-26136, CVE-2022-26137, CVE-2022-41903 and CVE-2022-23521 be fixed in impacted products Confluence, JIRA and Bitbucket?
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Hi all, I've tried this a few different ways to no avail. The core use case I'm trying to satisfy is populating a regular Jira field (non-asset field) with Jira users based on an Asset object's attri...
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Hi simply aiming to create a rule that triggers when an issue from a certain request type is created
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Hi im new here and i keep getting email notifications about joining this team and i dont even know what, this is all about? I dont know how i signed up for this service, or anything. Matt
331 views 1 0 Deleted user July 26, 2023 -
We are having an issue with our Servicing System Administration Desk. It seems to be auto assigning to Tim Webb when a ticket is created and I am unable to locate where this settings is or why its ha...
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Hello all, We have an Object schema created to track our Organisation's IT portfolio (Laptops, phones, etc). In all objects, one of the attributes that we would like to have is a (customise...
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I'm trying to understand if the "JIRA Service Management - Agent" access provides users with all access to JIRA or only to the instance they are assigned to.
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Hello! I am writing to ask a question. If a customer opens a support ticket, I answer and then assign the ticket to a colleague, can I somehow receive email notifications if the customer writes in ...
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How to import and sync Users/Devices from Azure Active Directory to JIRA Assets Management.
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I have a form that is using Checkbox (multiple selection) to ask if the end user needs supplies (7 Possible answers). The question is created and linked via custom fields. Now I am trying...
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Hi, we have a form where users input some info and one of the info is the begin/end date and one weird thing we've been experiencing is that the input dates are 31.12.2023 and in the form it's also ...
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Hello there, I am seeking to determine whether it is feasible to utilize CMDB (assets) in the jira cloud to facilitate the escalation of approvals in the organizational hierarchy. I have created a C...
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Hi, We want to restrict SLA counting against certain issue types, I believe I corrected this by setting the JQL to point to specific issuetype and matching priority. What I have found is that the 7...
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When we try to use the include page macro to include the contents of a kb article directly on our customer service portal's knowledge base, we see numerous occurrences of the HTML...
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I'm trying to set a custom field via Jira API by using an automation tool. In particular, I have a custom field (customfield_10490) with three values (IDs: 12379, 12380, 12381). When particular cond...
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How can it be restricted for a user or RotaAdmin of one team to change the routing alerts for another team. So if I am the RotaAdmin of Team A and then there is another Team B so how to restrict mys...
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- opsgenie
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Hi we have used Advanced Roadmaps to create two hierarchy levels above Epics. We can use the Parent Link to show the 'level 2'/ Theme info on each ticket, but we would like to also include the ...
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Hi, I am using the Stakeholder system field in Incidents. JSM is tied to Assets. In assets we have objects for each client' (company) and an attribute 'Stakeholders' which is a multi-user attr...
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| 40 | |
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| 45m ago | ||
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| July 24, 2025 12:26 PM PDT |