Community resources
Community resources
Community resources
Jira Service Management
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Update Feb 16, 2024 Following on from our last update, we’re happy to announce we’ve also released swimlanes for boards. A swimlane is a horizontal grouping of issues on your board which can be bas...
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Hi there, In Assets I have a field that is referencing an objectType call "Type" I have set the cardinality to Unlimited as from the CSV there are multiple 'Types' that are going to be imported int...
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Steps to reproduce: Customer creates a JSM ticket via web portal. Agent responds to customer via JSM. Customer responds to the email they got about the agent's response. Expected results: Cus...
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Watching this video (~1m21s) got me really excited about Assets, however there aren't any templates that match the demos. Getting started with the schema has so far been the hardest part and wo...
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In an automation rule that I have created, the condition of "Is there Downtime" equal YES is not working. I have created a new custom field and still have the issue? Is this due to I am using the cus...
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Is it possible to manually trigger the Approval Notification email? When "Moving" a ticket from "Emailed request" to a "Request" workflow, it bypasses the approval email notification. I...
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I used to receive notifications every time an issue was created, updated, closed, etc. But now I am not getting any mail notification from Jira. Not even with the "Send me a Test Email" option. How c...
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Hello, At the moment we are using the Components field in the JSM portal for users to select the application/s for which they are raising the ticket. In the near future we want to replace the Compo...
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Hi, im having this error : Http request failed as there is an error: 'The SSL connection could not be established, see inner exception.' this happends when i call the request form a Pow...
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Is it possible to make the "Escalate this Issue" mandatory? I would also like to be able to modify the message "Please comment with any additional information". If possible, where can this be ...
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Buena tarde, Pregunto como hago para que cada invitado a mi proyecto le quede por defecto en contacto cualquiera y no solo tu y administradores adjunto foto, gracias
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Hi Community, Does anyone have experience creating assets objects and then adding a specific attachment from a JSM ticket as a post action? The general idea is as follows: I ha...
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Is it possible to set resolution options differently for one project? We have both Software Management and Service Management projects in our environment, and I wanted to streamline for our Se...
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Hello, we have the standard plan for JSM and received a notice that we exceeded our limit for executed automation rules for the month of November. I have read that this limitation only applies to glo...
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When we create subtasks for an issue type, there is a "gas gauge" that appears and it reports the % Done based on the number of subtasks. I want to add this field to queues and to reports... I ...
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Newly created issues and updated issues are not reflected in data lake. 1. How much time it will take to reflect the changes in data lake ? 2. deleted records are still exist in data la...
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We are on JSM server version 4.20.12 and we are planning to migrate to the JSM Cloud during Feb mid timeline. Is there any dependency with the JSM server version to take care as part of the Cloud mig...
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Planned Start Date and Planned End Date field are listed as "In 4 days" / "in2 days" / "Tomorrow" in the list view. How do I instead get it to show the full timestamp for both these fields?
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Our HR system sends a request into our email which Jira picks up. We have automation setup to set the Request type and organization but is there a way we can update fields based on the email de...
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Hello. I'm Andrew McDonald and I work for a company that uses Jira for work related tasks. Somehow the following email address: jira@andrew-roy.atlassian.net has been activated in my name. When I am ...
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I'm currently using Notion as a ticket manager and i'd like to know if its possible to migrate all of that to Jira HelpDesk. From logs, users and everything.
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I am ask to implement a validation process before a change requests can be processed (this part is standard). The "Application" the change request will be open on is an object from a Jira Asset obje...
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Hi Team, is there a way for an automation to find latest date from all the issues that are linked in? Goal --> for all the bugs I want to see date when that bug caused an incident. How ...
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Hello Team, How to set an Automation rule such that when a comment is added by agent to require more information from the customer it should automatically move to "Customer follow up" status and whe...
257 views 1 0 Deleted user November 27, 2023 -
Hello, i have project A and B. The issue in A is linked to an issue on B. After the issue on B is moved on DONE there is an automation in B that triggers to delete the link between A and B. ...
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