Community resources
Community resources
Community resources
Jira Service Management
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Hi everyone, I have a question about the "Not accepted" feature available for requester through the portal : When the customer clicks on this button, the ticket is automatically sent back...
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Dear Community, I am reaching out to seek guidance on importing .csv files into Jira Service Management in Cloud. Our objective is to efficiently create multiple JIRA issues under a single Epic, wit...
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Hi Team, We are trying to implement Virtual Agent AI with Slack, But before starting it. Does the outside customers can connect to the Virtual agent channel and if they can conne...
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We are planning to implement JSM for Customer Support and will use Organizations. We need to import a few thousand accounts with meta data from Salesforce into JSM. I understand that we can import or...
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Hi, We are currently experimenting with Jira tempo timesheets and one query was whether it's possible to filter or order a team or list of users by availability. Use case would be the admin c...
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Hello people, I created a rule that send and AUTO response (email) when a jira case status is set to CLOSED. Situation is that rule triggers IF someone comment on the JIRA ticket and the purpose of...
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How to set up workflows and automation rule at global level
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We currently use the JSM integration to do basic Agent alerting for new JSM incidents that come in. This function works fine but we would also like to use the functionality provided by the Responder ...
- Question
- jira-service-desk
- opsgenie
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Is there any application provided by atlassian to track, rise issues on the asset, etc...
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I'm trying to generate a report for how many tickets have been submitted within the last hour of the day on a specific day of the week. Specifically, I want to know how many tickets were submitted in...
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Can we create SubTasks under an Epic? I can only add Child Issues on Epics. If not how do I filter out the Child Issues that is associated to an Epics? Query below will only filter subtasks.
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I have multiple scrum boards in a project. 2 boards in particular seem to have folks changing the Filter Query - then i get the complaints the board is not working. Or they add column...
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I've been diving into Assets for JSM. Naturally, I want to be able to automate the data in these assets, but I'm growing frustrated at the lack of support for Objects in Automation. I have a...
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A vendor of mine uses Jira and they state that the question thread is automatically removed from the reply and they can not include it. That means, I have to go back, find, copy and notate the ...
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We were running 3 different projects but in new team structure, we have small teams (3-5) across all and now business is asking to merge all projects into 1. While fundamentally I am not align...
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Good Afternoon all, I have a disconnected network that is running Jira Data Center 9.12 and Service Management 5.12. both have current licenses. The user states that the Service ...
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When you change a ticket status to pending, resolved, etc a box pops up. It has a different editor than when you reply internally or to a customer. There are times we need to add a pasted image or us...
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We currently have Hosts and Databases imported into Assets in JSM, but the databases are only listed as Inbound references. We would like for Inbound Referenced Databases to be displayed as an attrib...
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We currently run a couple of separate Jira Service Management portals as client support desks and are in the process of consolidating into a single support desk that they all feed in to. We also have...
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Hey community! I got a feature request that I am not sure how (if at all) to do it. Summary and Context I am an Atlassian admin for a small, membership-based non-profit. Our central office provide...
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Hey all, When creating a Automation rule in Jira, I am running into an issue with the "Issue fields condition" rule. I made a Select list custom field with about 20 values. However, when I go into ...
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in my board i have this field on which i have to select a father and a child value. when i try to filter the trigger based on this value using the smart value "{{issue.fields.PAE Type.value}}" the re...
- Question
- jira-service-desk
- jira-service-management
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Hi Atlassian Community, I am trying to connect a mailbox to a JSM project. The mailbox has a two-factor authentication which they do not allow to be excluded. Would you be able to guide me how I c...
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Unfortunately the status filter contains all open service projects. Can I at least change the order in the list somehow?
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Hola! Como puedo restringir que el cliente no pueda escalar, cancelar o resolver una solicitud desde el portal de jira servicie. Este es el portal del cliente, y necesito que donde dice "Escalar, res...
- Question
- jira-service-desk
- jira-service-management
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Atlassian Community Events
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| May 29, 2025 11:41 AM PDT | ||
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| February 19, 2025 3:28 PM PST |