Community resources
Community resources
Jira Service Management
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Hello! In my automation I have a trigger that creates an issue related to the linked Parent (not the Epic), and I would like to provide in the issue name this parent No. Unfortunately, every ...
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I'm trying to script or automate user creation. In PowerShell I can add customers in Jira, but the step to add them to the desk fails, or rather just doesn't work. Using the following referen...
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Hello Jira community, i want to delete Tickets that have been open for longer than 365 days using Jira Automations. Thanks in advance.
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Hi Community, We are running our software implementation projects in Jira Software Management. When customers are live they are Service Management for day 2 day issues. As per every quarter we do ...
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Hello, I would like to know if it's possible to show the last alert time instead of the first alert time in the alert list ? See red circled information attached Thanks Pietro
- Question
- opsgenie
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I am currently attempting to migrate our Jira Service Management instance from the Datacenter edition to the Cloud edition using the official migration tool. However, during the app plugin migration ...
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We have several JSM portals with different languages. We created some topics ofr the customer portal home page, but the topic title can not be translated. Is there a way to translate these to...
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Hi, Can someone share their experiences and Pros/Cons of using ServiceNow over JSM at an organization level?
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JIra Auatomation rules not passing the {{issue.key}} to opsgenie for opsgenie and JIRA priority sync
I have written a JIRA Automation rule follow this doc https://confluence.atlassian.com/jirakb/update-opsgenie-alert-priority-when-the-issue-priority-in-jira-is-changed-1236929317.html Bas...
- Question
- opsgenie
- cloud
- jira
- jira-cloud
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How to configure the new IPs of new domain controller in JIRA application that is used for user auth
Hello Team, How to configure the new IPs of new domain controller in JIRA application that is used for user authentication? Can you help me the steps to obtain this. Any quick suggestions will be ...
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In this tutorial we showcase how you can create a Jira Service Management widget for your external website so that customers can quickly create requests. The key to having this feature enabled is to ...
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Is it possible to have customizable automatic notifications to customers when new document uploaded?
Hi Community! When uploading new downloable documentation to the JSM portal, is there a feature to customize a message and send per request to blast notification of new updates to all customers or s...
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Hello! We have JSM installed and many things are going very well so far, including change management and a visual change calendar. A change calendar is traditionally an IT-wide or even enterprise-wid...
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HI we currently use Jira assets to capture our assets. We are looking to integrate assets from their south of truth. Looking at pulling data in and pushing data out if possible. Do people currently...
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Scenario: We are creating a request type that would allow technicians to create a new hardware record (object) after the request proceeds through an approval process to check for any glaring errors....
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Is it possible to configure rules to automatically modify an alert generated from an external Statuspage service? What I am looking to do is to add [ServiceName] at the beginning of the alert message...
- Question
- opsgenie
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We often have users sending emails to multiple Projects when they are unsure which project can help. Both projects have an Issue created but there is no way to tell from the Issue, that the same emai...
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Hola. estoy intentando ver la manera de que un campo (Fecha de Compromiso) de una incidencia se obligatorio en cierto estado (En Desarrollo) Se podra hacer ?
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I want to calculate the age of ticket from start to end. Please help with the JSON. Thanks. Saprem
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Hello! I am trying to create a report that will show me if a ticket was ever declined during the approval step and can't figure it out. I am trying to call the following: "Request Type"...
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Automatic reminder email notifications are not sent to approver of the ticket
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Hi, I am trying to use smart values in order to extract some piece of string from each ticket description which repeats on every ticket. The issue is that the text between that string coincide...
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I am new to working with opsgenie. I am trying to create a case in salesforce when the alerts are being created in Opsgenie using salesforce service cloud application in opsgenie. But, for some reas...
- Question
- cloud
- opsgenie
- salesforce
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Hello good afternoon! I have an email box configured in my service project that opens issues in the email issuetype, and I would like that when these issues of this type are opened, it does not noti...
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Hello! I am in need to create an automation logic for assignment in JSM where we compare values in cutom field 'vendor name' and assign tickets to different agents based on the range my business has...
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