The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)
I want my customers to receive my comments to their ticket as replies of the same email chain, as if I was directly answering in E-mail, how can I make it so ?
For now, every new comment sends a separated emai, not a reply.
Thank you!
1 answer
Comments for this post are closed
Community moderators have prevented the ability to post new answers.
Jira doesn't really work that way. It is assumed that all communication happens within the tool. That way there is no confusion as to some things happening in Jira and something happening in emails or spreadsheets or something else. The customer would need to click on the link that comes from Jira with the comment. There they can see the whole conversation.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.