Community resources
Community resources
Community resources
Jira Service Management
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I know in Automations you can schedule issues. Then setup a custom field and use an AQL to add assets to an issue within the automation. However my team is using JSM for Facilities and...
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I want to automate to add the custom fields in the tickets created in JSM. Example: I hava a custom field as “ Categories” and a parent option “Infrastructure Issues” and the Value “Container Regist...
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A project Should be removed from the customer portal for all agents and customers. The project should exist in JIRA but not in the customer portal for anyone..!! Objective: The goal is to ensure ...
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I have a field called "items" multiselect and values like (mouse, keyboard, monitor, phone) when I selected Mouse the mapped amount is 2000 and keyboard=5000 and monitor-8000. While creating a ...
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Any Hippa Compliant plugin for for 2 Jira cloud instance synch so that PIH information could not be compromised. We plan to synch to 2 Jira cloud instances and wanted to make sure that this so...
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I am trying to create multiple "assets" (over I am trying to create multiple "assets" (over 650). I will have 10 different asset types and I'm having a hard time with the avatar. I&nbs...
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I'm looking to display a warning message to a customer if they select a certain value for a custom field. An example use case would be: User selects "urgent" which will page an on-call engineer. We ...
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I am on the free trial for the Jira Service Management subscription by accident and want to cancel back to the free level. How do I manage the billing if it doesn't allow me to change plans?
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We are attempting to publish Knowledge Base articles on our customer portal we have published with Jira Service Management. It appears we need to update the permissions for "All logged-in users" in C...
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The SumoLogic integration allows you to add the `ResultsJson` from a given Sumologic payload. This can be added to the description of your alert as follows {{ ResultsJson }} However, it can look qui...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Do Project Admins not see the Search fields field on the right hand side of editing a request form, but an instance admin can see it? Screenshots attached.
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We are running into issues where users have not updated their timezones in their profiles and since the default (for us) is America/New York, people in other timezones see the incorrect time (not rel...
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Good morning! This is what I am wanting: 1 Rule and 1 email component. I then want the "to" filed to be dynamic based on issue criteria. For example: If priority = low, send email to John Do...
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Slack message previews of Alerts are truncating URLs that are included. The full URL is included in the alert message in the integration but it is broken in Slack.
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Will the retirement of Teams connectors affect Opsgenie integration with Teams V2?
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Hello all! I am trying to create a Jira Automation where once a request is completed on one project, it instantly creates a new issue on another project. I am trying to transfer over the information ...
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I want to make sure that the creator of an issue can not approve it himself. I saw screenshots with a field "Exclude approvers from:" (e.g. reporters). That is exactly what I'm looking for. However, ...
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I'm working within Jira Assets and am trying to create an attribute for an object that allows the user to input rich text information. This Atlassian resource indicates that the field Textarea "conta...
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We are getting below unnecessary information In ticket creation emails received from JIRA. I want to know the HTML code for this email and also how to remove this information
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So in the agent side of JSM (not the portal), an admin account is able to find articles using the "Search Knowledge Base" option on an issue. However, regular agents (just non-admins) are able to sel...
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Hi, We are looking for a Jira administrator to help our legal team create the right workflow for the legal template.
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Is there any way to prefix the certain fields in create issue screen based on user permissions.
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Install Jira Service Management on Existing Jira Software Data Center Helm Deployment w/o Internet. We already have Jira Software installed via Helm Chart using Data Center edition/license. Th...
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We want to copy the organization and Customers from different Jira projects to a specific Service Desk project. So, Is it possible to link multiple projects or link between two projects in Jira which...
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Are there plans to leverage AI to assist with issue assignments? The use case would be for issues assigned within a single Project, learning the patterns of assignments based on history and then pred...
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