Community resources
Community resources
Community resources
Jira Service Management
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Hi, we are solving issue how to communicate between 2 separate companies which are not connected and every of them use Jira service management. I explain it o...
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Hi, I am struggling to get working my automation which will update the specific custom fields in a linked ticket when other specific things in the parent ticket is updated. There is 5 customer fiel...
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やり取りしていた数件がメールリクエストでチケット化されます ３件JSMのキューに入っていました。 ①は以前私がやり取りしていたメールで私が返信していないがキューに入っていました ②は私が返信したものが入っていました ③は私は入っていなく、私が所属するメーリングリストが入っていました。 気づいたきっかけは③で返信した者にJSMから自動返信のメールが来たため気づきました この前後の作業と...
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Dear Experts, As I was told by the management team, they wanted to implemented the ways that different resolver groups can dealing with the ticket directly instead of the assignees, I tried to find ...
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Hello everyone, I have a customer portal for colleagues within the company so that they can make tasks for me, I noticed that some colleagues can't access my portal (which is closed off for ...
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Dear JIRA community, I received a quotation from Atlassian to renew my company enterprise JIRA license (after I took over from my predecessor). Below is the product breakdown & cost. 1) Jira So...
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Hello, I am looking for a way to filter tickets in Jira Cloud that have not yet received a reply from our team to the customer(Reply to Customer). Specifically, I want to identify tickets that have ...
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Is there way to reset the SLA per changes of status?
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I have total field in every issue. I need to sum the total field in all issue to get the grant total for all issue.
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Is there a SMART VALUE to get the SLA hours?
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My company is asking for two SLAs for a single incident: Minimum Restoration - A service is still down but a workaround exists. The workaround may be less efficient, but the business is still...
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My company uses Jira support to collect beta-tester feedback on our software product. We have an embedded feedback widget in our application that beta-testers can use to give feedback on the product ...
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In early August, I attended the following webinar, which helped me to understand what to expect when Opsgenie goes the way of the Dodo. https://ace.atlassian.com/events/details/atlassian-atlassian-a...
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Hi, I'm setting up a company-managed cloud-based Service Desk project for the first time. There is a system automation rule that reopens closed cases when a comment is added (please see attached scr...
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A customer has submitted a form and I need to change what they selected in a dropdown list. I need to change their choice to a different option that was added as a choice in a custom field context af...
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I haven't seen this as a suggestion yet: Predictive Billing for Atlassian Cloud. Org Admins create Jira and Confluence instances that grow in user counts. How can we predict this growth? One way is...
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Taking a dive on jira assets and how it could apply to my situation. I am trying to create a simple raise a request where the end user can select and asset and select a status and have an automation ...
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Hey all! I was trying to make API calls to the set of public JSM APIs, and since I’m already familiar with using the Jira Cloud API, I found it strange that I couldn’t make the calls...
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Tenho alguns projetos de ex-clientes que gostaria de apagar, mas antes gostaria de guardar essas informações para uma futura necessidade.
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I created a script a while ago which would make a quote from a Jira ticket. It was working correctly-- however, recently, when users attempt to access the attachments, they get a 403 error. &n...
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It looks like Jira recently changed the view of the Filter Results gadget on the dashboards to show tables with grids instead of without. This has now spread the columns out to the point where we can...
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Hello, Was wondering if the all Power BI Connector for Jira gives you full access to all data in JSM? Anyone out there use it and what has been your experience with it? Thank you Dave
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I need to create a Dashboard for our top leadership team, none of which are Agents in the Jira Service Management project for our helpdesk. When I include the "Service Project Report" gadget "Create...
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Hello everyone, I have some questions about using JSM as a proper service catalog, meaning storing all IT services and providing a clear interface for internal users to raise requests. How do you...
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Good afternoon Atlassian Community Any recommendation for Atlassian Partner in Spain that offers Atlassian Training in English. Either both online or onsite. Please let me know....
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| Subject | Author | Posted |
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| yesterday | ||
| February 17, 2025 1:01 AM PST | ||
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