Community resources
Community resources
Community resources
Jira Service Management
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I currently have multiple portal groups to categorize service requests/issues, and I would like to do the same in the back end for our agents by setting up multiple queues. I am slightly (very) confu...
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For our incident and change tickets in service management, I'd like to automatically update affected objects based on the affected service the user chooses. This is what I am attempting but I'm not s...
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Please indicate where on the below view do I create a new release for this project?
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Hello, We have a JSM project where users have to update many attachements to their requests. We are looking for a way for the agent to download all the attachements into a single one PDF? ...
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Hi Atlassian Support, I’m looking to set up a Jira automation rule in Jira Service Management (JSM) with the following requirements: I have a custom field called Team, which dynami...
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Hi All, I have a Jira Service Management project that we use to manage incidenet/requests from our customers. We need to start tracking time so can see what customers are raising the most to ...
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I have automation rule to update the Issue Summary with Issue Creation as trigger. I want to ensure the updated summary in the Internal Notifications that are against Issue Creation. Also...
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Hello Atlassian community! I would like to create an automation that, as soon as the linked Jira ticket enters an active sprint, posts a comment and changes the status of the Jira Service Manage...
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Hello, I have 2 environments for my JSM, sandbox and production. I have built automations which uses rest API endpoints. So, when I export them from sandbox to production, I have to manually replac...
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We require our team members to log some form of time on an issue prior to closure, and to help with that we have added 'log work' to the close screen. For the last 2 years that's always auto-expanded...
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Hi I’ve noticed that when users search for Knowledge Base (KB) articles using the Help Center search bar, they can see a large number of results from Confluence. However, when interacting wi...
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I want to set Norwegian as the default language for my team-managed project. Since my customers primarily communicates in Norwegian, it would be more efficient and user-friendly to have all f...
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Good day, I have integrated Telegram (via Make.com) to a project in JSM via a Rule (inbound webhook as you can see A) that creates a request (B) which is of the Request Type [GET IT Help] and ...
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Hi community! I need Your help with Organization in JSM. In Organization i have some fields (Project - Directory - Organization - open org): Field 1 - Text Field 2 - Text Field 3 - link Field 4 ...
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I am trying to have custom fields appear in the Issue View, but the fields are not showing in the right hand side of the page to select. If I look at the Form layout, they are showing within the for...
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Hi, I'm trying to delete a request type. But I can't see a More (three dots button) for the option. Where is it? It is a Team Managed project. Thanks!!
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We currently have an extensive usage Dynamic Form (plugin from deviniti) Thinking to move to the Cloud we are wondering what are the capabilty of the new feature in JSM Cloud "Forms" Do we have some...
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Goodday In our Jira Service Management, we add internal notes. However, we have noticed that a customer can also see these internal notes. Could you assist us with this issue as soon as po...
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Hi everyone, I have tried exporting the forms via jql but unfortunately I can only grab the custom fields that's on the form and not the body and the rest of the form itself. Is there a way to be ab...
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We have been using OpsGenie - VERY sneakily Atlassian have snuck in a delete of the OpsGenie instance while trying to make a different modification to Jira Service desk (by another team. At the mome...
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Dear Community! We are relatively new to Jira, but made a huge progress thanks to the helpful community. However, we are stuck with a problem, that might cause long-term issues. I have read many a...
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I have this kind of automation that comes by email, I want to do it better somehow, it would be desirable for something like a summary or task description to be displayed there, how can I do this?
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Hello, we are working on a different project ( different departments), we need some of our users as agents in some project and as costumers in others, we want to give a customer in a project to have...
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Hi, I can currently login to my atlassian account via Google, but I want to login with a password, which I do not have/know and cannot reset. I've been away at my current company for 6 months, whic...
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Hi there, please help us solve the following problem. We set JIRA Automation rule as follows,it works in 'Team management Projects', but not in ’Enterprise management Projects’. Automation ...
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| July 29, 2025 5:22 PM PDT | ||
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| May 15, 2025 6:29 AM PDT |