Jira Service Management

I'm using the cloud version of JIRA service desk.  I have a automation rule setup to send an email to 'Customers Involved' when the status of an issue changes. Customers are not receiving thes...

• Question
• automation
• customer
• email
• jira-service-desk

Hello, if i try to create a customer organisation via the web-gui the application throws an error. I use the latest Jira Service Desk Server Version '(3.4.1). Error description: Fehler Can not c...

• Question
• jira
• jira-service-desk

eg. we'd like to see if articles are marked useful or not.

• Question
• jira-service-desk

When we try to add a label to a new request via the portal, the label field just shows "searching" and never finds anything, and we can't add any vlaues.  But if we view/edit the request the sa...

• Question
• jira-service-desk
• bug
• label

While SAML, GSuite, and LDAP authentication exist, none of these authentication methods support reading and additional attributes from a directory. It would be extremely useful if attibues like Compa...

• Question
• jira-service-desk
• jira-service-desk-cloud
• ldap

Customer requests was that he has the opportunity to add Request to the knowledge base in the service desk portal. Knowledge base I configured, customer can create articles via confluence. Service d...

• Question
• jira-service-desk

Hello! I get an error in JIRA Customer Portal after confluence integration Warning icons appear when I write tags in "summary" field but everything, apparently, works correctly. I attach the ...

• Question
• jira-service-desk
• integration

Hi, we've created an issue with type "Incident" and Request type "Incident" in a Service Desk project, but the customer can't see the description field. We tried to change the type of the issue, and ...

• Question
• jira-service-desk
• request-type

Hello! My company handle with different clients, and most of the time the agents does visits the clients to solve emergency problems. For the reason we need more information at the client register. ...

• Question
• jira-service-desk
• cloud
• jira-service-desk-cloud

Not sure whether this is a CAC or MAC regression, but given the migration from AAC to CAC already involves quite some redirections, it seems appropriate to start reporting it here. See for exam...

• Question
• atlassian-answers-migration
• community

Hello, We recently upgraded Jira Service Desk from v2.x to v3.0.11. Our users are reporting that in the previous version they could search custom field values using the My Requests feature on the Cu...

• Question
• jira-service-desk
• custom-field
• jira
• search

I have a few queues setup based on components. These components refer to a group of users that need to triage the issues. If I had a 1:1 relationship (component:user) I could simply assign to them us...

• Question
• jira-service-desk

I need webhook to be triggered when status is closed and for particular issue type. In webhook configuration, if i choose Updated issue and JQL.... The webhook is not triggered for following com...

• Question
• jira
• jira-service-desk
• jira-service-desk-development
• webhook

Can anyone tell what accessiblity standards JIRA service desk supports? WCAG 2.0 AAA WCAG 2.0 AA or EN 301 549 WCAG 2.0 A Other? Thanks

• Question
• jira-service-desk
• compliance

I am trying to get the service desk java api's so that my plugin can do things in Service desk using the java api. But I am not able to include it anyhow in my plugin. Can someone please point out ...

• Question
• jira-service-desk
• development
• jira-app-development

We are currently using a service desk server. We do not want to show each other's requests to different kinds of customers. So, I think we need to hide the help center or hide requests from ot...

• Question
• jira-service-desk
• jira

Does anyone know where the auto-approve option is as described here https://confluence.atlassian.com/servicedeskcloud/blog/2017/02/auto-approve-new-report-gadget-more and at the bottom of here...

• Question
• jira-service-desk

• Question
• jira-service-desk

Does the product support items being signed-off when being run as a customer from the Service Desk Portal? 

• Question
• jira-service-desk

• Question
• jira-service-desk

• Question
• jira-service-desk

hi there, an agent can create a support issue and share it with all the organisations however, a customer then can log in to customer portal, open the issue and click on "remove" next to ANY organi...

• Question
• jira-service-desk
• permission

This question is in reference to Atlassian Documentation: JIRA Service Desk: Escalations Dears, According to the above subject, may you please help me how can i add field escalate field in steps on...

• Question
• escalation
• jira-service-desk

I have a client that is able to make comments internally in JIRA through JIRA Servicedesk. But we don't want the client to be able to make comments internally, but only comment on external comments. ...

• Question
• jira-service-desk
• comment

p style color:#6f6f6f;border: 1px solid #e9e9e9;border-radius: 3px;padding: 5px; > em>This question is in reference to Atlassian Documentation: a href https://confluence.atlassian.com/pages/vie...

• Question
• download
• jira-service-desk