Jira Service Management

Im evaluating the new support service and i need answers for some questions. I hope if we can have a call better for more understanding My number is 0097466855508

• Question
• jira-service-desk

I find it irritating to have Atlassian Answers display a mix of English questions and answers, with a handful of German-language sentences thrown in. (It's a bit of a pet peeve: I used to be in loca...

• Question
• jira-service-desk

Hello, Is it possible to use service desk just for its SLA feature? (Without counting everyone working on the tickets as agents) Thanks, JG

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• jira-service-desk

Hello,   I have some questions regarding services desk tool and i want to have a call with you because im little bit confused with some features.   I wish if we can have it today on 14 ...

• Question
• jira-service-desk

In Service Desk, how can a customer see a ticket via the customer portal that is raised on their behalf by a Service Desk agent or a normal JIRA user?  Setting the reporter to the customer name ...

• Question
• jira-service-desk

Hi,  We currently have a JIRA 25 user license, but I'll be deleting all of them leaving only 7. Do we have to contact sales contact? To reduce cost, we are migrating to JIRA Service Desk where...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I've started an Internal Helpdesk project for Service Desk in JIRA 6.x and am trying to remove fields (e.g. components which we don't use) from the issue view screen that Agents will view / edit. I'v...

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• jira-service-desk

How do I setting up a Customer User with the version 1.x pricing/licensing model?

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• jira-service-desk

My previous service desk had email integration in the responses. You were able to select a user or type an email address in both the To and CC fields. I find that this is lacking in JIRA Service Desk...

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• jira-service-desk
• mail-handler

How to configure the jira so the users on see only activity in the activity stream for projects they have access?

• Question
• jira-service-desk

I want to use script runner's fast-track service to put a ticket into a particular status if the ticket comes directly from Service Desk.  I think I should be able to do this by checking that th...

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• groovy
• jira-service-desk
• scriptrunner

Is it possible to assign customers within Jira Service Desk to groups? The main request is to share tickets within the same group but not between different groups? So every contact from the customer...

• Question
• jira-service-desk

I can't figure out how to do it.  I need my customers to select from established criteria, but a list/drop-down isn't an option when creating custom fields.  Am I missing it?

• Question
• jira-service-desk

I'm using JIRA (v6.3.6#6336) and Service Desk 2.0.2. I want to give to my customers access only to Customer Portal. I've added test customer - "user". I've added "user" to Project Role: peopl...

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• jira-service-desk

My customers don't add any formatting to their requests because they refuse to learn the wiki syntax, even though I provide a link to the reference next to the fields' help. Can Wiki Editor for JIRA...

• Question
• jira-service-desk
• markup

Hi there, How can i enable emails to my service desk agents when a new ticket has been raised? the emails to a user when they raise a ticket, are working fine i think, but an email to the agents who...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi - have created a custom field for a user-picklist for our service desk offering, to allow a reporter to add the "originator" of a call if not themselves. what I need to do now is have the "origina...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

When I try to create a new SLA for our service desk everything seems to work well. BeforeSave.png However when it is saved no goals is saved. Goal.png The same problem occurs if I try to edit ...

• Question
• jira-service-desk

I have just set up JIRA and added Service Desk to it.   I have my License Key for Service Desk which I want to apply to it, but in spite of having clicked on every button, tab, and link, I can...

• Question
• jira-service-desk

Customer's are unable to view the card/ticket number in their Support Portal. While the Description is helpful, the card number only displays if the customer hovers their mouse over the description h...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I see easily how to add one single user, everybody who can work a ticket or the component lead, but I have not seen any way of how to email everybody that is in that component, and only that gro...

• Question
• jira-service-desk

Hi All, Do You know how to customize content of Main Service Desk Pages - Login page and Home page (servicedesk/customer/portals)? Because I couldn't find it anywhere. Especially I'm talking about ...

• Question
• jira-service-desk

Hello Team, There is any way to update the issue status from the customer portal by the customer himself ?   ex : Issue opened from JSD : Status opened The BA need more information about th...

• Question
• jira-service-desk

We are using JIRA Service Desk and have a custom field called "Contact Type" that hold the options for the different ways people submit issues: Customer Portal Email (default) Phone Call / Walk I...

• Question
• jira-service-desk

Hi, ¿Is possible export the information saved on JIRA service Desk to EazyBI plugin? We need report in EazyBi the SLA's defined en JIRA Service Desk.   Thanks

• Question
• jira-service-desk