Jira Service Management

Is there any way to find how many users are currently using my Service Desk instance as would-be agents in the version 2 pricing schema?  I found out today that collaborators will not be able to...

• Question
• agent
• jira-service-desk

Hello,   I am have a little question.  A Few Days ago i setup JIRA with JIRA Service Desk. I just created an Customer Portal.  I really like how simle this is but i cannot fin...

• Question
• jira-service-desk

We have configured JIRA Service Desk and would like a feedback button embedded in the customer portal so that users can send their feedback on the quality of the service our Service Desk provides. U...

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• jira-service-desk

I have Jira Service Desk. The Project is a JIRA Service Desk Project. In my instance on cloud the customer creates issues sending e-mails.  But normally when the customer sends an...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, We normally receive TA inquiries through email, however sometimes we receive voice mail files containing TA inquiries that need to be logged and tracked in Jira. What is the best way to handle t...

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• jira-service-desk

Hi, I forwarded an inquiry to my project service desk, but when it turned out that it wasn't the email I meant to forward I deleted it from the service desk. After I deleted the unneeded issue, the ...

• Question
• jira-service-desk

In the customer portal search you can restrict the search results to All, Open, or Closed issues.  All issues are showing up in Open, and none are returned in the search when the status is Clos...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi I am trying to sign up for service-desk trial (cloud). We are already users of JIRA and Confluence. Having been through the whole "Discover new add-ons" piece try to add a trial for service desk....

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, I would like the target of a SLA to be changed dynamically, but Service Desk only provides the option to fill in with time values, not with field values. I have a custom field called 'period...

• Question
• jira-service-desk

If we include a URL in the JIRA Service Desk portal Introduction Text, it is clickable, but looks ugly since it's the raw URL. Is there a way to have the link with custom text on it, rather than just...

• Question
• jira-service-desk

Is there any way to change the "Welcome to the help center - we're here to help! Raise a request from the options provided." text at the top of the JIRA Service Desk Portals screen?

• Question
• jira-service-desk

Hi all, Whenever a customer opens a new ticket, we see "SLAs Modified" red message on the SLA tab in Service Desk (latest version). The tooltip says "SLAs have been modified and need to be recalcula...

• Question
• jira-service-desk

Hello,   I'm using JIRA Service Desk 2.0 and I need to restart the counter of one SLA when transitioning to the same status. I'm trying it but I don't know how to do it. In addition, is it po...

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• jira-service-desk

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

When creating a "Report a system problem" request, the user is presented with a drop-down with the options for the system field. How can I customize those options?

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• jira-service-desk

In our country 28/Oct/2014 's holidays is half day  but ı can't configure.I want to configure to holiday is half day,it is possible?

• Question
• jira-service-desk

Hello, I just installed a free version of JIRA Service desk, and create a user. After the user log in  there is no  place for the user to submit a Request. when I log in as the admin...

• Question
• jira-service-desk

Hi everyone! Since Atlassian support told me to ask here, here's my question:  I have a little problem with my JIRA Service Desk. My JIRA Service Desk works really fine, even the ...

• Question
• apache
• customer-portal
• jira-service-desk
• mod_proxy
• page

We would like to be able to create issues for our (existing, already signed up via the portal) Service Desk Customers. While we are transitioning to using Service Desk, we still get phone calls at ti...

• Question
• jira
• jira-service-desk

I've reviewed https://confluence.atlassian.com/display/SERVICEDESK/Providing+self-help+resources+for+your+customers+with+a+knowledge+base and found that our desired scenario seems not suppo...

• Question
• jira-service-desk

Hi, I'm trying to setup Service Desk for use on our JIRA installation. Our email address is currently setup in the email settings portion of Service Desk's admin settings and the email tests success...

• Question
• jira-service-desk

Can anyone recommend best practice for server requirements are for running the following products: JIRA Service Desk Bamboo Plug-ins Email this Portfolio Financial Management JIRA Workflow T...

• Question
• jira-service-desk

Hi, we have created a JIRA Service Desk for one of our client. When we created an issue in JIRA and put the client as a reporter the client can't see it in JIRA Service Desk. Is there a way t...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, We are in need of linking to an external description page from the description text in the customer portal in the service desk add-on. When I try adding cutom html it converts it to standard te...

• Question
• jira-service-desk

Atlassian community, we recently implemented JIRA Service Desk 2.0.2, and our team is very nervous about comments defaulting to "Respond to customer" versus "Internal comment".  They're very afr...

• Question
• jira-service-desk