Jira Service Management

Hi Team, Can we have cascaded drop down in JIRA SD. I mean if I select a value in one drop down, next drop down will populate accordingly.  Please advise. Regards Shreshtha  

• Question
• jira-service-desk

We would like to be able to display additional fields on the my requests screen within service desk.  Is this currently possible?

• Question
• developer
• jira-service-desk

Hi,   I set my SLA to start when the status of an issue is changed to "Aguardando Nível 2" but it is not starting. What am I doing wrong?     Thanks,

• Question
• cloud
• jira-service-desk
• sla

What project permission controls the customer's ability to share their issues with other customers?  My customers are not able to see the "share" link for one of our service desk projects (whil...

• Question
• jira-service-desk

I'm looking for some additional icons that can be used with Service Desk request types. Ideally, I'd like the icons to match the style of the icons already supplied. Thanks.  

• Question
• jira-service-desk

When a customer is part of an organisation and they raise an email request for support the organisation is receiving a notifiication as well. I dont want this. I only need the requester to get the no...

• Question
• jira-service-desk
• jira
• notification
• organization

...ortals?customize=true But that link always redirects me to https://<domain_name>.atlassian.net/servicedesk/customer/portal/1 and I can't modify the look and feel... Why am I always r...

• Question
• jira-service-desk

I want to find out if it's possible to use our company's domain as the Service Desk URL. Can this be done with JIRA Service Desk Cloud?   Rather than Company.Atlassian.net, I would like it to ...

• Question
• jira-service-desk

Is there a way I can create a self help menu in the customer portal that allows poeple to navigate thorugh a self help menu before they get promted to create as task. Or have multiple questions leadi...

• Question
• customer-portal
• jira-service-desk

So I'm messing around in Service Desk and am trying to get tickets to generate by sending stuff to the custom email that I defined. SOMEWHERE I clicked and saw that the system had received no reques...

• Question
• jira-service-desk

We added a customer to our Jira Service desk. Nevertheless for projects we feel more confortable to add a customer directly to a specific project rather thenraising tickets in the service desk. I fi...

• Question
• customer
• jira-service-desk

I re-use an e-mail address for my JIRA servicedesk. Before, everybody was able to make tickets by sending to this e-mail address. Right now, I'm only enable customers in Jira to send e-mails. Is the...

• Question
• jira-service-desk

Duplicate tickets are created(7) when  a mail is sent to  associated  email id 

• Question
• jira-service-desk

A few weeks ago client comments by replying to service stop being posted to the service tickets. I understand that the service desk mail handler is different than jira's but i can't find it anywhere...

• Question
• comment
• email
• jira-service-desk
• notification
• reply

Currently, our SLA reports show the results for ongoing SLAs for the past 7 days.  Is there a way to change that to the past 30 days?

• Question
• jira-service-desk
• sla

Heya, we have a problem with the Mail filter from our Customer. I got this information from the Customer: "Identified by DLP check. Header matches ^(From|Sender):.*@Customer\.com" If we Receive a...

• Question
• jira-service-desk

Need to generate the Users Worklog Activity report from JIRA. Purpose is taking the timesheet report.

• Question
• jira-service-desk

I'm trying to do some analysis on all the service desk issues for a project that my team has done this yaer, but I cannot find where to do it. Does anyone know how?

• Question
• jira-service-desk

We have a client who gets a blank screen when they login as a customer.  We can use the same customer login from other locations and have no issues.   This is JIRA Service Desk online.&nbs...

• Question
• jira-service-desk

Hi,    I'm trying to define requests types from the email of our service desk, but i cant. When i click on "Activate Request Types", the JSD show me "To receive requests by email, yo...

• Question
• email
• jira-service-desk
• request

Hi Team,  Our JIRA SD URL is https://detech.atlassian.net/projects/DETSUP/queues/custom/1 and currently our account having 6 agents. My Question was is there any why to hide supported agent na...

• Question
• jira-service-desk

Hi, I am trying to listen for the ServiceDeskCommentEvent event. i am able to listen for jira issue events by following the following https://developer.atlassian.com/jiradev/jira-platform/guides/o...

• Question
• api
• jira-service-desk
• jira-service-desk-development

Exporting from data from sysaid into jira service desk 3.3.0.  The organization field does not get updated with the company name.  Anyone have any suggestions. Or is it not possible to impo...

• Question
• jira-service-desk

Hi, does somebody know wether it is possible to communicate with the customers of a service desk via hipchat? Usually our customers have issues where it is useful to be able to share their screen w...

• Question
• hipchat
• jira-service-desk

Hi All, does anyone know an option in standard or an add-on which enables to bill customers for the tickets that they created in Jira service desk? In our business model we track the effort that we...

• Question
• jira-service-desk