Jira Service Management

Our external customers using our Service Desk portal would very much like to be able to search on other custom fields that we have added to form.  Is there a way to add that (example:  We h...

• Question
• customer-portal
• jira-service-desk

All of a sudden, the sidebar options, the portal and configuration settings are no longer accessible. I renewed my licenses, re-entered the keys and it still hasn't changed. Can you help? Many people...

• Question
• jira-service-desk

We just upgraded JSD from v3.1.9 to v3.5.2 and are experiencing an issue with some Automation we had setup.  The Automation is pretty basic and worked before with JSD v3.1.9, but with the u...

• Question
• automation
• jira-service-desk
• post-function
• sort
• workflow

For some reason our customers can no longer leave comments if the status moves to a status that has the catagory "In Progress" attached to it.. e.g: This appears to be on all status's not just the...

• Question
• jira-service-desk

I have checked and re-checked every setting I can think of to make sure people can send in emails and log tickets without being logged in or having an account. THe way most people start a ticket is t...

• Question
• email
• jira-service-desk

I know this question has been asked before, and I've read and tried the "hack the .jar file" method, and that has not worked, nor would it be an acceptable solution if it had. Since Atlassian seems ...

• Question
• customer-portal
• jira-service-desk
• layout
• login

I've been testing the JIRA trial for some time now for our organization, and our interest if growing fast. I was able to do a nice DEMO and a lot of testing thanks to the trial, but I was wondering e...

• Question
• jira-service-desk

Hi, We have both JIRA Service Desk and JIRA software (Cloud version) and I'm tyring to enable the following scenario : - JIRA service desk agent create an issue - From this service desk issues, JI...

• Question
• jira-service-desk
• jira-software

The requirement is to have a time bucket using Two Dimensional Filter Statistics with XAxis = server date - log creation date and YAxis = Status. I have difficulties to create XAxis. Please advise.

• Question
• jira

Hi, I do get support requests from our customers by email. They send them sometimes directly to my email address. Is it possible for me to send it manually to an existing project or an existing ser...

• Question
• jira-service-desk

Hi. Official Docker image for JIRA Service Desk? Instructions for instalation on Google Container Engine using Kubernetes? Thanks.

• Question
• jira-service-desk

I'm using JIRA Server v7.2.1 and JIRA Service Desk v3.2.1. We have a Service Desk project set up with an automation rule set up such that when a linked issue is transitioned and the resolution is not...

• Question
• jira-service-desk

I have two different projects in JIRA Service Desk - Server that are displaying worrying behavior. - In one project, every request created via email is adding one of our users as a Request Part...

• Question
• jira-service-desk
• server

'm trying to figure out if it's possible to remove the body of the message that's sent when an email is sent after a Service Desk ticket has been created. I've updated the customer notifications to ...

• Question
• jira-service-desk
• jira

Notifications coming from Service Desk appear to use the project portal name as the 'from' address. How can I retrieve this value in ScriptRunner?

• Question
• jira-service-desk
• scriptrunner

Our agents log a lot of routine issues such as password and profile resets, file recovery etc.  Ideally, in a perfect world, we would click a button, all required fields would be pre-populated ...

• Question
• jira-service-desk

I have created an Integration for a room on our HipChat account.  The room is no longer needed.  Can I delete the Integration?   Thanks

• Question
• jira-service-desk

In the Jira Service desk SLA Goals report there is an SLA for "Time to Temporary Resolution".  Can you explain what triggers the date/time for temporary resolution and how it is calculated?

• Question
• jira-service-desk

How to change the font color and size of the designed forms (Issue/Project & ...) for Jira or Jira service desk

• Question
• jira-service-desk

Hi!  I would like to associate workflow scheme into a project. After press "Associate" button and Press "Associate" button again, "Page unavailable" will display.   Pl help to ch...

• Question
• jira-service-desk

I would like to have different issue types within one project and have those issue types contain different field configurations. Is this possible or do I need to create two separate projects that use...

• Question
• jira-service-desk
• service

Hi, I remember looking at some video or reading an article about using Jira Service Desk (or maybe wasn't this application) for setting up new customers and following all the process through the sys...

• Question
• jira-service-desk

Does Project Configurator add-on by Adaptavist  support Jira Service Desk version 3.8? I'm looking for an add-on to manage copying Jira Service Desk Project configurations (workflows, screens, ...

• Question
• addon-com.awnaba.projectconfigurator.projectconfigurator
• jira-service-desk

Replies from users that aren't participants in a ticket, but are included in the email chain, spawn an entirely new ticket instead of adding a comment to the existing one. Example flow: Joe opens a...

• Question
• jira-service-desk

https://confluence.atlassian.com/jirakb/how-to-customize-customer-portal-url-in-jira-service-desk-server-847755218.html   I cannot believe alle these tickets have been left out without any ans...

• Question
• jira-service-desk