Jira Service Management

Hi All, I'm trying to set my Jira Service Desk > Configuration > Customer Permissions so that customers can create their own accounts. I can select the appropriate radio button option but ther...

• Question
• atlassian-support

I have a pretty straight forward workflow for my JIRA Service Desk Incident type. A ticket comes in it's assigned to a Component group.(Assigned to Team) A member of the Component group assigns the t...

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• jira-service-desk
• server

It looks as though I have to allow public users to be able to create an account on service desk in order to allow public users (not logged in) to create tickets. Is there a way to allow non-logged i...

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• jira-service-desk

In Request Types, all the icons are now black and white.  Can this be reverted to the colourful ones we used to have?  

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• jira-service-desk

For example,   Customer A, average rating = 5 Customer B, average rating = 3 Customer C, average rating = 3 . . . Customer N, average rating = X      

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• jira-service-desk

Is there a way to use a sub domain to point to Jirs Service desk portal , without the actual URL showing up ?   EG : support.domain.com --> https://jira.domain.com/servicedesk/customer...

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• jira-service-desk

After hitting @ in commentfield in IRA Servicedesk,there is no access to the mailaddresses in the dropdown  otherwise available to notify internally. I am using chrome. A restart didn't help. W...

• Question
• jira
• jira-service-desk

Is it possible to configure access for customers so that they can access the service desk knowledge base without a user when running a standalone server installation of JIRA?   ( this behavior...

• Question
• jira-service-desk

Hi, is there a way to block customers from opening "Private requests"? The "Organization" attribute is the main filter I use to track and analyse traffic generated by the different groups of client...

• Question
• jira-service-desk

Hi, on our Jira ServiceDesk, we have parametered automatic mail on comment and disabled automatic mail on close. Before the maj, it worked. But now if we maintain disabled close mail. our customer...

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• jira-service-desk

Hi I have 2 questions regarding SLAs settings 1. I have set the SLAs for time to resolution and for first response on the system and I have set the period as 4h or 80h as per the support desk calen...

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• jira-service-desk

Hi, I am trialing the Jira Service desk, I activated the "Email Requests", I configured "public signup", chose the "Request Type". I read more than a few articles, and still it won't accept the Em...

• Question
• jira-service-desk

Hi, I am trialing the Jira Service desk, I activated the "Email Requests", I configured "public signup", chose the "Request Type". I read more than a few articles, and still it won't accept the Em...

• Question
• jira-service-desk

Hi,  I am new to Jira Servicedesk and are in the process of setting it up. One of the functions I want to set up is the ability to send email to a external email from within the ticket. - but ...

• Question
• jira-service-desk

Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "[ALERT] Please log in via your web browser: https://support.google.com/mail/accounts/answer/78754 (Failure)...

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• jira-service-desk

I am an experienced JIRA administrator, but new to JSD. I have configured the portal in JSD to support English and Danish language. For a particular issue raised by a danish customer on the portal, ...

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• jira-service-desk
• language

In out company we have the first level support, who recieves all the tickets. When they are not able to solve the issue or if its something that belongs to second level or the other support team the...

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• jira-service-desk
• sla

I created a hidden field called Work Hours, I need that field to have an automation that gets triggered if the value gets changed and is above 40 hours. I tried using the automation with the fie...

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• jira-service-desk

I have invited many customers to the help desk (it is not public signup.)  I have full names, phone numbers, and other info for these people that I would like to add, but all I can enter to invi...

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• jira-service-desk
• profile

I have several questions - I am just setting up and chose server in error. How can I change to cloud? How do I get to my own account and not the demo To get my license number it says to go to the g...

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• jira-service-desk
• migration

How can I view support requests on the portal after I submit them?

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• jira-service-desk

Hello  I would like to know where, I can change the layout settings of the "img" below. I would like the color, to add my logo etc. It's possible.  

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• jira-service-desk

we have created a service desk instance, added multiple admin accounts and all working ok. When trying to link Confluence, it runs a network connectivity test, and somehow wipes all admin users from ...

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• jira-service-desk

I have to create a lot of customers  (around 400). Is it possible to avoid to do it one by one ? I can have a .csv file on an Excek File, can I import it in JIRA Service Desk to automatically ...

• Question
• jira-service-desk

Hello everyone,  Quick question here: I have configured the Time to First Response  SLA like this: The report shows that the SLA of a particular ticket was breached on Jan 23rd, b...

• Question
• jira-service-desk