Jira Service Management

Can we restrict agents to particular Queues ? My portal has Database,network and LDAP request types. I want to restrict agents to any one REQUEST TYPE like network/database/LDAP. For example if a age...

• Question
• jira-service-desk

Can anyone suggest a good way to produce a report showing the ticket activity for the servicedesk in a week?  It's not apparent how to create the report from the reports section to me.  I'v...

• Question
• jira-service-desk

Hello,   I already extended SelectCFType to create a custom field that shows up in Jira Service Desk. The options of this custom field need to get initialized using a REST-Call. To do so I've ...

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• custom-field
• developer
• jira-service-desk
• select-list

I have seen a few posts like this from our "customer" users:

• Question
• cloud
• jira-service-desk

Hi All, So, roughly how long would an upgrade from JIRA v7.1.4 to JIRA 7.43 typically take? 1 hr, 2 hrs? Or do you need more information to make this determination. I'm just looking to see how...

• Question
• jira-service-desk

Is it possible to export a single project and all data from JIRA cloud and import it to JIRA Server?  I found a way to export and import everything but I'd like to be able to export just a singl...

• Question
• jira-service-desk

• Question
• jira-service-desk

In a jira service desk project, during ticket creation, I have to update the ticket component based on state/region (custom field). Which is most efficient, create one automation rule for e...

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• jira-service-desk

I tried to assign ticket using following script, but doens't work. Is there anything wrong? Many Thanks! import com.atlassian.jira.component.ComponentAccessor def customFieldManager = ComponentAcce...

• Question
• jira-service-desk

Hi, I can use "com.atlassian.jira.bc.issue.search.SearchService" for a search the issues . (I cannot use API or the ServiceDesk services). I want to get  "Customer Request Type" val...

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• jira-service-desk

We are not able to get to any PROJECTS under the https://gyftteam.atlassian.net/ Is the system down ?

• Question
• jira-service-desk

Basically I am trying to remove a lot of users from my instance but I want to make them portal customers so they can still make a portal ticket. Or do I have the ability to make portal customers foer...

• Question
• jira-cloud
• jira-service-desk
• portal-only

We have many customers who just call, but we want to track there questions and problems internally, so we have to add customers also without an e-mail address.

• Question
• jira-service-desk

Problem: In order for a customer (not reporter/creator of a ticket) to be able to view the content of a ticket, the ticket needs to be shared with the cusomer. However, as soon as the customer is ad...

• Question
• jira-service-desk

We updated our self-hosted instance from JIRA 6.3 to 7.4, and Service Desk from 2.5 to 3.6.4 After re-installing the SD instance several times (we faced lots of issues through the process), we have ...

• Question
• jira-service-desk
• upgrade

Hello, i would like the service desk on port 80 with nginx proxy. I cant this config to run. :-(     I need a tutorial...   Thanks  

• Question
• jira-service-desk

Dear Team, I would like to configure and higlight priority field in  My request view on customer portal.

• Question
• jira-service-desk

Hello, I'd like to get the "Fix version" field visible to my customers when they view an existing issue (i.e. my support team will fill this field after analysing the ticket), but I don't want ...

• Question
• jira-service-desk

We are a single service desk for the entire organization. We would like to report on requests created by department, but I can't find a way to do that out of the box? What are the best practices out ...

• Question
• jira-service-desk

We've been using JIRA Service Desk for a little over 6 months now, and so far the experience has been great. However, just last week my staff no longer have the ability to open requests for all the r...

• Question
• jira-service-desk

Where is the setting for how the customer portal for JIRA Service Desk authenticates?  We have a custom authenticator for JIRA in seraph-config, but JSD ignores seraph and authenticates on it's ...

• Question
• jira-service-desk
• developer
• jira-software
• seraph

Where is the setting for how the customer portal for JIRA Service Desk authenticates?  We have a custom authenticator for JIRA in seraph-config, but JSD ignores seraph and authenticates on it's ...

• Question
• developer
• jira-service-desk

I want to change the Activate your account mail format, which is a mail that comes automatically when the customer creates an account. Let me know how to change this. I found the same way as the at...

• Question
• jira-service-desk

Dear Experts, In my JIRA service desk project, I have configured that only customer/s, who my team adds to the project can access the portal and send request. Further for our dev. team (JIRA users),...

• Question
• jira-service-desk

I'm trying to get the Service Desk customers from the API, but it doesn't look like that option is available. I have tried the API for Service Desk https://developer.atlassian.com/cloud/jira/service...

• Question
• jira-service-desk