Hello! I am curious if there is an addon for Jira Service Desk that tells you an agent's availability when you go to try and assign them an issue.Kinda like this: https://docs.servicenow.com/bundle/jakarta-customer-service-management/page/product/customer-service-management/task/t_SetAgentCallStatus.html Big Thanks!
HI
The one add-on that I have seen that can do that is:
Elevator
Hope that helps
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