Jira Service Management

Hi! I have created a csv to import my issues in JIRA Service Desk. During the importation, I define the Request Type as "Technical" which is my default type. My ticket are imported but the request t...

• Question
• import
• issue-type
• jira-service-desk

Our JIRA is hooked up to Crowd. Crowd automatically on boards LDAP users into jira-users. We now want to allow non-Crowd users to use Service Desk in the customer role. How should directories be co...

• Question
• crowd
• crowd-administration
• jira
• jira-service-desk

Hi, Our organisation use Synexsys for ticketing, we plan to switch to JIRA Service Desk. I was able to set up JSD for our needs, but there is some functions/options that i don't found in JSD. ...

• Question
• jira-service-desk

Hi, I want to know if there it is a way to change the font size and style for the Groups on the Customer Portal landing page. I want to increase the font size for the Groups on the left side (Besoi...

• Question
• jira-service-desk

Hi, My Client wants to send a daily e-mail reminder to his customers when the issue (request) is in a special workflow state (for eg. "waiting for customer").  I have read some articles about ...

• Question
• jira-service-desk

Hi, I would like to know if we can create specific custom fields per issue type within a project. For example, I would need some specific fields to IT Help issue type and some other ones to Bug issu...

• Question
• custom-field
• issue-type
• jira-service-desk

Is it possible to change  https://uptimo.atlassian.net/servicedesk/customer/portal/2 for something more friendly?

• Question
• cloud
• jira-service-desk-cloud

thanks for any details.  This message is not helpful, " This site is down at the moment. Grab a snack — we'll be back before you know it. "

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

• Question
• jira-service-desk

Dear Atlassian Service Desk, This is a question about JIRA Service Desk in cloud version. Is there a possibility to back up and export support tickets including attachments?

• Question
• backup
• export

Dear Atlassian Help Desk, This is a question about JIRA + Service Desk? Do end users count towards the license fee? We have about 10 workers and 300 customers(end users). Do we have to pay a li...

• Question
• agent
• customer
• jira
• jira-service-desk

Hi, I would like that a user can access to several different projects and that he keeps the same rights and permissions whatever the project is. Is it possible ? or does a user have some speci...

• Question
• jira-service-desk

Hello,  We have set up a few automations in Service Desk. What does "Alert a user" do ? I thought we would receive an email but actually not. I can see the internal message in a ticket which me...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

So, I'm trying to create a form for 'Internal Requests' for our implementation folks. They have a need to be able to enter requests for our customers (ie: setup this environment, etc), but I don't wa...

• Question
• custom-field
• customer-portal
• jira-service-desk

Hi I can't install JIRA Service Desk 2.5.0 on our server (ubuntu 12.04 LTS) in JIRA 6.4.8. It always fails because of 141 unsatisfied requirements for installing plugin. I successfully installe...

• Question
• jira-service-desk

I need to have hyper links on my customer portal for my issue type on Jira Service deask

• Question
• jira-service-desk

Can we integrate JIRA service desk with any other products like JIRA using API ? 

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello,   is ist possible, when i receive or creat a new ticket, that when i set the assigne to me or to another colleague, that the workflow status moves on automaticilly(which also would set ...

• Question
• jira-service-desk

I'm using Atlassian JIRA in the Cloud with Service Desk. For a form that I am building that creates a Create a New Account in Google Analytics task, I'd like to populate a custom field with the emai...

• Question
• cloud
• jira
• jira-service-desk
• jira-service-desk-cloud

Hello from Germany, Based at the headquarters of a multinational company, my team provides the support for a B2B software product. Not only do we deal with German customers but also with other suppo...

• Question
• jira-service-desk

Hi! On my service desk, when I try to mention an user, I type the first letter of the name of my user after @ but there is no auto complete. As consequences the auto complete disappears at the secon...

• Question
• auto-complete
• jira-service-desk

So lots of customer service solutions, like UserVoice, have small snippets of code that all you to put that into your application to create customer service issues particularly taking screenshots and...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We have a JIRA instance within firewall with JIRA service Desk plugin installed. We are planning to provide access to JIRA Service Desk to our customers but we are not ready to expose the J...

• Question
• jira-service-desk

I am setting up automations in Service Desk 2.5. I don't see anywhere that shows how often these new automation rules run? Does anyone know? In the 3rd party automation plugin, you could set cron sc...

• Question
• jira-service-desk

Hello, I'd like to make the queues in a JIRA Service Desk sortable. The agents should be able to sort the queues on every field shown. Kind regards,   Marco Spindler

• Question
• jira-service-desk