Community resources
Community resources
Community resources
Jira Service Management
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Sorry if this is a stupid question but i cant find the answer after a number of searches. I want to add a a postal address and phone number to a customer but can't find this anywhere. Is this a stand...
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I have just started using the JIRA Service Desk (server version) trial. I want to create drop down boxes, underneath the request type or issue type drop down boxes, to divide those types into sub-ca...
- Question
- jira-service-desk
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Im trying to update JIRA Service Desk SLA custom field via REST API but I get Internal Server Error after running this in browser console: AJS.$.ajax({ url: "https://jira.server/rest/api/2/issue/T...
- Question
- jira-service-desk
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How do I create a monthly report based on how many tickets are opened according to request type.
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Hi Team, I need to make assignee as unassigned after the issue has moved from project A to project B. I need when issue gets moved to Project B, the assignee should automatically become unassigned. ...
- Question
- jira-service-desk
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Our Service Desk has a "time to resolution" SLA. The SLA timer is configured to start on any of these 3 events: Entered Status: Assigned Issue Created Resolution: Cleared The timer is configure...
- Question
- jira-service-desk
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since a couple of weeks our help desk installations started having issues reloading the active page after some actions such as: change the status of a ticket change the ticket assignee It happen...
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Hi, I am pretty new to the service desk and would like to know if there is a way to customize the Automation alert message that an agent receives. The way I have it setup now will only send them a m...
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How can I add new field as a modifier for “OTHER"? This way OTHER can actually be defined instead of being lost in a huge list of "OTHER". Also if we find out that there is enoug...
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According to permissions for a service desk project I have set up the assignable user has to have the project role of admin or service desk team OR be in the jira-users group. I have a person in the ...
- Question
- jira-service-desk
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When I forward mail to service desk (address provided for that), Service Desk automatically creates two identical issues. Is this problem with mail server configuration (see picture for mail handler ...
- Question
- jira-service-desk
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HI, (disclosure: I'm very new to scripting, I took a C++ class about 8 years ago) I'm trying to fire a custom email via scriptrunner when the reporter is "Remote User". What scr...
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Our company wants to build a small Service Desk for an external customer. The reporter should be able to see to which of our agents his ticket is assigned to. Is there a way to archive that?
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We currently use Zendesk, and I'd love to switch. When I last trialed Service Desk it required a login to submit a support ticket. Unfortunately if our users are required to create an ac...
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You know how excited I was to try JIRA Service Desk? 100% You know how happy I am with my experience so far? 0% I signed up for the trial, I am the only agent and adminis...
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Hello, One of our customer ask to have an estimation per issue and per User. I would like to know if it is possible to have it automatically ? Must I create a custom field for that ?
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I am looking for a way to customize the notifications sent to customers. We want to avoid having customers go to the portal, and instead do all of their interaction for an issue through email. So we ...
- Question
- jira-service-desk
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On the Customer portal, is it possible to allow customers to enter the data related to the application that is not behaving as expected. In other words, is it possible to customize the tem...
- Question
- jira-service-desk
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Hello At our company JIRA is growing very rapidly with expected usage in the thousands soon. The normal usage is of JIRA base and JIRA Agile, but I have an interest in introducing JIRA Ser...
- Question
- jira-service-desk
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Recently JIRA service desk updated their comments to customers to include a template that says Hi (Client Name) and ends with - (My Name). How can I disable this new feature?
1,908 views 4 5 Deleted user September 1, 2015 -
I used the same criteria that is used to put an issue in a queue for alerting people when it is created. I set the alert to go to JIRA users that were not associated with the Service Desk project but...
- Question
- jira-service-desk
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We are planning to move to JIRA SD. We currently have about 15 clients which we plan to have it's own instance of SD. What I want is for an agent to be able to view in one screen all the SD instances...
- Question
- jira-service-desk
- multi-tenant
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I would like to know how email is being retrieved from an account via Service Desk so that I can configure the email account to delete emails after being read.
- Question
- jira-service-desk
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We have a service desk for which we enable the creation of new issue on emails. It's working well if sending an email to the service desk but if we send an email to multiple person and we CC the serv...
- Question
- jira-service-desk
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So I've been fighting with this for about a day and can't see how you would set this up. I converted a project to a service thinking this was going to be the way to do it but I think I've messed thin...
- Question
- cloud
- jira-service-desk-cloud
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