Jira Service Management

Hi! I have issues when trying to record data from an option selected in an nFeed custom field.  The nFeed field gets information from a REST WebService, which returns a Json object like this on...

• Question
• addon-com.valiantys.jira.plugins.sqlfeed
• atlassian-marketplace
• jira

I am using Jira Service Desk cloud version. The issues created on service desk via email takes the cc into Request participant. I would like to automaticalyy remove some specific participants wh...

• Question
• jira-service-desk

Hi We are evaluating JIRA Service desk for our support team of 10 members.The license costs only $10 for 3 agents and it costs $1500 for 10 agents. Would like to understand whether we can run our s...

• Question
• jira-service-desk

As Admin, I thought I could see all Service Desks projects in the "View all projects" view. However I have found Service Desk projects that are NOT listed there. How is this possible? I even create...

• Question
• jira-service-desk-cloud
• cloud
• jira-service-desk

Hello, We are creating a service desk for our customers. We want to customise the login page only, by adding a picture background, and moving the connection form on the left. I don't find any way ...

• Question
• css
• jira-service-desk

Hi,  Initially we were thinking of going for a MySQL database, however after reading that Atlassian recommend Postgres we've now decided that we may go for that instead.  We would like to...

• Question
• database
• jira-service-desk
• mysql
• windows

We updated our JIRA Service Desk from Version 3.0.10 to 3.4.0 and now the sidebar appears everytime we look at an issue. Is there any way to turn this off? Previously the sidebar only appeared when l...

• Question
• jira-service-desk
• side-bar

Jira has /status We saw a message in the log: "Startup has failed with an unexpected problem. It is unsafe to proceed." We restarted and it did not recur. Can we detect this bad state via an endpoint?

• Question
• jira-service-desk

I am not able to add attachments to the service desk screens.  I read articles from the past that say that other users were not able to do this either.  Does anyone know if service desk sup...

• Question
• attachment
• configuration
• jira-service-desk
• screen

I have a need in Service Desk to highlight a set of custom fields based on their values. The fields would be cascading drop-down lists that would highlight the field if a cartain value was selected i...

• Question
• colour
• custom-field
• customer
• jira-service-desk

Now the link simply removes all the suggestions. We'd like it to direct users to something where they can make a new ticket.

• Question
• jira-service-desk

Situation: Client enters a request in service desk. I make a new issue in Jira-Software. Programmers put the issue to a sprint and set a version if it is solved. The client should see, to which sprin...

• Question
• jira-service-desk
• jira
• jira-software-cloud

When our "Customers" login to review their requests / tickets through the portal they are only being shown a summary of comments. See screen shot below: I would prefer if they could also view ad...

• Question
• jira-service-desk

I'm using the cloud version of JIRA service desk.  I have a automation rule setup to send an email to 'Customers Involved' when the status of an issue changes. Customers are not receiving thes...

• Question
• automation
• customer
• email
• jira-service-desk

Hello, if i try to create a customer organisation via the web-gui the application throws an error. I use the latest Jira Service Desk Server Version '(3.4.1). Error description: Fehler Can not c...

• Question
• jira
• jira-service-desk

eg. we'd like to see if articles are marked useful or not.

• Question
• jira-service-desk

When we try to add a label to a new request via the portal, the label field just shows "searching" and never finds anything, and we can't add any vlaues.  But if we view/edit the request the sa...

• Question
• jira-service-desk
• bug
• label

While SAML, GSuite, and LDAP authentication exist, none of these authentication methods support reading and additional attributes from a directory. It would be extremely useful if attibues like Compa...

• Question
• jira-service-desk
• jira-service-desk-cloud
• ldap

Customer requests was that he has the opportunity to add Request to the knowledge base in the service desk portal. Knowledge base I configured, customer can create articles via confluence. Service d...

• Question
• jira-service-desk

Hello! I get an error in JIRA Customer Portal after confluence integration Warning icons appear when I write tags in "summary" field but everything, apparently, works correctly. I attach the ...

• Question
• jira-service-desk
• integration

Hi, we've created an issue with type "Incident" and Request type "Incident" in a Service Desk project, but the customer can't see the description field. We tried to change the type of the issue, and ...

• Question
• jira-service-desk
• request-type

Hello! My company handle with different clients, and most of the time the agents does visits the clients to solve emergency problems. For the reason we need more information at the client register. ...

• Question
• jira-service-desk
• cloud
• jira-service-desk-cloud

Not sure whether this is a CAC or MAC regression, but given the migration from AAC to CAC already involves quite some redirections, it seems appropriate to start reporting it here. See for exam...

• Question
• atlassian-answers-migration
• community

Hello, We recently upgraded Jira Service Desk from v2.x to v3.0.11. Our users are reporting that in the previous version they could search custom field values using the My Requests feature on the Cu...

• Question
• jira-service-desk
• custom-field
• jira
• search

I have a few queues setup based on components. These components refer to a group of users that need to triage the issues. If I had a 1:1 relationship (component:user) I could simply assign to them us...

• Question
• jira-service-desk