Jira Service Management

How I can filter issues that don't have approvals? field empty (No approvers selected).

• Question
• jira-service-desk

Hi, In a Service Desk project, under Reports, we need a report that shows the tickets that are logged Monday to Thursday 17:00 to 09:00am and Friday to Monday 17:00 to 09:00am.  Havi...

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• jira-service-desk
• moderators

We are currently thinking of moving over to Jira from Zendesk  but while trying out the demo we have been unable to see how you can assign/ edit t"tickets" from the queue view page.

• Question
• jira-service-desk
• queue

Hello I'm get an error when try to create issues by e-mail. The user that send the support e-mail has application access. Who need the application access? The user from the e-mail handler or the u...

• Question
• jira-service-desk

Hi @all, i have a little problem with some jquery code. At the Service Desk Request Formulare we can see the field description and want it to display the text in a tooltip hover a (?) image. W...

• Question
• css
• jira-service-desk
• jql

Hi,  I'm trying to format the text within the service desk help field. I know it accepts wikicode so I was expecting a * to work. However it hasn't and instead is just showing a star.  Th...

• Question
• jira-service-desk
• format

No other steps in the (customa) workflow have this problem.  I've added sd.step.key for each workflow and sd.tour.resolve.step = true for all steps to Resolved. There is no automation rule for i...

• Question
• jira-service-desk

I have a service desk workflow where: 1) User with customer level permission submits request for processing/approval via a portal 2) Someone with Sevice desk license transitions the requests throug...

• Question
• jira-service-desk

Every new user that is added to our Jira/Confluence are also added as Agents. How de we disable this as default behaviour?

• Question
• jira-service-desk

I am attempting to have customer use our system but I keep being told that I am out of licenses.

• Question
• jira-service-desk

Hi, I want to delete only the customer comment option. I saw that we can deactivate comments for roles, but it delete the entier comments module. We just want to have internal comments for those wh...

• Question
• jira-service-desk

Hi How would you be able to add a set of approvers and another set of approvers to cover a single point of approval (failure)? A request needs to be approved by all heads of department or by their ...

• Question
• jira-service-desk

I have been testing JIRA service desk to see if it suits our purpose and I have a question related to SLA's and due dates.  I have entered all of the SLA's for the different organisation/c...

• Question
• jira-service-desk

Hi Team, We are in a need to display a acknowledgement message to all the project teams in jira during the issue creation where they will be getting the message displayed at the time they create any...

• Question
• jira-service-desk

I am making request types, and need different details from the requesters. Therefor i would like to use the fields Labels or Summary twice in the same request type. But when I have chosen it once, i ...

• Question
• field
• jira-service-desk
• request-type

Hi, We've recently switched to Service Desk, in our last software, we were able to configure emails to be sent to ourselves when a new issue was raised for example. Or, in the mobile version of the...

• Question
• jira-service-desk

We get a error notification in the system default email handler: You do not have permission to create internal comments on this issue   Let me explain how this error occurs.   We have ...

• Question
• jira-service-desk

Today I was working on my beloved jira, creating and solving issues and suddenly out of the blue I can't add ANY issues anymore, I have an error saying: Etykiety: Etykiety - wymagane. which transla...

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• jira-service-desk

I have priority field autocalculated based on the urgency and impact.how can we display priority field on customer portal

• Question
• jira-service-desk
• jira

Does anybody used this event in a ScriptRunner event listener? I need a simple example how to set the Summary equal to a custom field value. Thank you

• Question
• jira-service-desk
• scriptrunner

How do I rearrange my "create issue page"  I need to move items like attachment and description to be at the bottom of page.  I thought there was a place to click and drags items on page to...

• Question
• jira-service-desk
• atlassian-support
• server

Hey everyone! Long time lurker, first time poster ;) Trying to add a post function to a workflow transition (Script Post-Function -> "Fires an event when condition is true"), and I need your h...

• Question
• jira-service-desk
• post-function
• scriptrunner
• workflow

I've followed the "webhook" instructions at the top of this page to connect PagerDuty with JIRA: https://www.pagerduty.com/docs/guides/jira-webhook-email-integration-guide/ It works great in ...

• Question
• jira-service-desk

I've set up fields, and customized descriptions for them.  When clicking the Create button, as an agent, the fields are listed with their descriptions displayed (these are typically instructions...

• Question
• customer-portal
• description
• field
• jira-service-desk

Is anyone using a BI tool to integrate to Jira Service desk for dashboards and doing "real time" SLA reporting?  I am looking at the underlying fields (listed below) for "Time to Temp Resolution...

• Question
• jira-service-desk