How do i customize my SLA alert/notification timing?

[Galvin Tan]

Hi all, I had tried to use the automation rule method to send notification/alert message to remind/trigger me when my SLA is at risk of breaching but the current condition only allows me to choose either 30mins or an hour for the reminder. What can I do to change the timing? like for example 6hours remaining to remind me? Hoping to seek some advice from the community. Hope to hear from you guys soon. Thanks

Regards,
Galvin

[Fabian Lim]

Hi @Galvin Tan

You can use Jira automation now to send alerts/notifications.  Take a look at this post: https://community.atlassian.com/t5/Jira-Service-Management-articles/JSM-Jira-Automation-How-to-Send-SLA-Breached-Notifications/ba-p/1894625

Regards