Jira Service Management

I am a Confluence admin and i can create articles directly from JSD, but when i invite a new Agent to work on an issue, he can't create articles untill i give that person rights as a confluence user!...

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• confluence
• jira-service-desk

I am trying to create a workflow in JIRA Service Desk that allows multiple approvals for a change request. I have set this up with the condition that it only transitions the status when there are no ...

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• jira-service-desk

Greetings, How to edit the user name in the screenshot below? (highlighted by yellow "MSD") The Edit button on the top right can only edit "zoljargal.e" but not the MSD which seems to be a display ...

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• jira-service-desk

Hi everyone. I have a filter that shows issues commented by certain group of people. Is there any gadget like "Issue Statistics" with parameter "Statistic type" like "Commentator" or something that c...

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• jira-service-desk

Hi All, I jave 2 questions:- 1) Do I need to install jira software along with jira service desk to use jira service desk? 2) As of now, I have installed jira service desk on my linux server with s...

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• jira-service-desk

Using Internet Explorer, Servicedesk works correctly initially. After going in and out of tickets  Servicedesk starts blinking/flashing and turning to a black screen when scrolling, ba...

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• jira-service-desk

Hi, I'm trying to create a forward rule from a gmail account to a Service Desk project email address.  Gmail sends a verification email that never reaches the Jira queue.  If I send emails ...

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• jira-service-desk

Afternoon All   Is there a way on Jira Service Desk Cloud to determine if an attachment is shared or internal? If not, there should be an icon or something to indicate from the list of attachm...

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• jira-service-desk
• attachment
• external
• internal
• share

How can i add customer (field) to issue create form? 

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• jira-service-desk

What happen first :- 1. Email triggered to the inbox first or 2. Issue creates in system

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• jira-service-desk

How can i achieve :-  1. If i need to know till how long my incident is pending  2. When it came to a particular status say - In progress     

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• jira-service-desk

Our sales team would like to see on one sight how satisfied a customer is, therefore I would like a traffic light system. It should be possible that the service desk agents set the traffic lights for...

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• jira-service-desk

I am using an out-of-the-box workflow for Service Request Fulfillment with Approvals.  The approval is added upon create.  See the attached screenshot of the workflow.  Every time I ad...

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• jira-service-desk

I can't create a new Service Desk project, the option just isn't there. I can not convert an existing project to Service Desk either. I am an admin and I have tried modifying the applicati...

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• jira-service-desk

I have created custom email notification templates for various projects we are using, but have run into an issue on the update email notification. The team likes the red and green text background on...

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• atl-adm
• jira-service-desk

I am getting this error on my service desk system since updating it to 7.9.0 

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• jira-service-desk

I need to create a report for resolve requests and I want to have request number , request type , requestor name and assignee name in it. Can we do that. Please suggest.

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• jira-service-desk

When creating service desk requests without logging in, it auto generates a "email confirmation to" field at the bottom of the form. If possible we would like to move this field towards the top of th...

• Question
• email
• jira-service-desk

I am following the instructions here   https://confluence.atlassian.com/servicedeskcloud/receiving-requests-by-email-747602718.html   We have an email setup e.g servicedesk@abc.com on t...

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• jira-service-desk

Buenas tardes, alguien sabe si es posible lo siguiente:   quiero crear una solicitud en Service desk, que al ingrear un numero de cliente mediante una lista de seleeción, me muestre dentro dle...

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• jira-service-desk

I have a problem with the service desk of the jira platform. I see a message "Error receiving requests. Please ask your manager to check the logs "

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• jira-service-desk

Email shows failure in email log, but no notification is given to the agents so they don't know that they are no longer receiving any emails therefore no issues are being created.

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• jira-service-desk

Dear Community, I am setting up Jira Service Desk for my team, and it seems that email-based requests are all ending up "high" priority and I can't find a setting to change this. I have found some t...

• Question
• jira-service-desk

Dear Community, I am setting up Jira Service Desk for my team, and it seems that email-based requests are all ending up "high" priority and I can't find a setting to change this. Please advise. &nb...

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• jira-service-desk

What are the dimensions, file sizes, etc for customizing the request type icons?

• Question
• jira-service-desk